Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 19, 2025
✓ SLA Met (44 biz days early)
🕐 Clock stopped: Completed (Oct 15, 2025)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: On Hold
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 15, 2025
Completed: Oct 15, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 15 → Oct 15
Created
▶ Running
0
0
Oct 15 → Oct 15
On Hold
▶ Running
0
0
Oct 15 → Oct 15
Assigned
▶ Running
0
0
Holding (excluded from total)
Billing Over SLA
Created: Oct 15, 2025
Due: Dec 19, 2025
Completed: Oct 15, 2025 (65 days early)
⏱️
11.7d in Ready to Bill
Longest Stage
🔄
5 transitions
Status Changes
⚠️
11.5d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00535693
Oak Street Health - 48 Hour - 104016: New Work Order Assigned
Closed
Work Order #104016
Work Order Description:
Once plugged in it say overcharged. Once unplugged it say battery low. And will not produce numbers.
🚨
Primary Delay
11.7 days stuck in "Ready to Bill"
⏱️
Total Delay
11.5 business days over SLA thresholds
SLA vs Actual Time by Status
Ready to Bill
11.7d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (3)
🔧
Work Performed
10-15 Requested more information via Case. Sending battery for VT Repair.
🔍
Technician Findings
Battery needed and confirm charger adapter is Good.
⚠️
Problem Description
Work Order #104016
Work Order Description:
Once plugged in it say overcharged. Once unplugged it say battery low. And will not produce numbers. https://www.ebiotrack.com/workorder.php?wo=68983
Timeline
📞
Case Number:
00535693
Subject:
Oak Street Health - 48 Hour - 104016: New Work Order Assigned
Status:
Closed
📋
⏸️
From:
Entered
To:
On Hold
Duration in Previous:
0m
⏱️
👷
Technician:
a0h8Y00000JjEstQAF, Virtual Tech
👷
From:
On Hold, Assigned, Completed
To:
Assigned, Completed, Closed
Duration in Previous:
2h 51m, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 0h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
15d 1h
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
7m
🧾
Invoice Number:
SM-245414
Bottlenecks
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours
Ready to Bill
Duration: 11.7 business days (threshold: 1.0 business days)
Exceeded by 10.7 business days
Work Details (1)
Name
Type
Status
Qty
Amount
Date
WL-02971503
Labor
Open
0.36666666666667
$61.29
Oct 15, 1:42 PM