11/4 MOwens Sent email to Corinne asking to schedule the visit for tomorrow around 12pm once the part arrives by UPS. Corinne replied back to the email and said that 11/5 after 12pm works for the repair visit.
Your shipment
1Z01E3E70392924091
Estimated delivery
Tomorrow, November 05 between 8:45 A.M. - 11:45 A.M.
🔧Work Performed
11-5-25 CTM - 11-5-25 CTM - Performed repair on Connex Spot monitor located complete . Tested PASS . Notified POC Kala Garner of findings and completion.
🔍Technician Findings
11-5-25 CTM - Perform repair on Connex Spot monitor located . Notify POC Kala Garner of findings and completion.
⚠️Problem Description
Work Order #104016
Work Order Description:
Once plugged in it say overcharged. Once unplugged it say battery low. And will not produce numbers. https://www.ebiotrack.com/workorder.php?wo=68993
📧
Email:Re: [EXTERNAL] Oak Street Health - Southeast Raleigh Welch Allyn Battery Repair
Completed Nov 4, 2025
From: corinne.lawshea@oakstreethealth.com
To: mowens@emsar.com
Yes that will be fine. Also, do you happen to have an open ticket for the RetinaVue machine there?
On Tue, Nov 4, 2025 at 12:18 PM Melissa Owens <mowens@emsar.com <mailto:mowens@emsar.com> > wrote:
**** External Email - Use Caution ****
________________________________
Corinne
You should receive the welch Allyn battery tomorrow morning for the Welch Allyn unit that is not charging. I can send Chris
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 29, 2025
To: kala.garner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309793Location: Oak Street Health - Southeast RaleighAddress: 3416 Poole Road, Suite 120 Raleigh, NC 27610Device: Problem Description: Work Order #104016
Work Order Descri
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 22, 2025
To: kala.garner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309793Location: Oak Street Health - Southeast RaleighAddress: 3416 Poole Road, Suite 120 Raleigh, NC 27610Device: Problem Description: Work Order #104016
Work Order Descri
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 15, 2025
To: kala.garner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309793Location: Oak Street Health - Southeast RaleighAddress: 3416 Poole Road, Suite 120 Raleigh, NC 27610Device: Problem Description: Work Order #104016
Work Order Descri
📅
WO-01309793 - Virtual Tech - Field Repair - Raleigh - Oak Street Health - Southeast Raleigh
Nov 5, 2025 12:00pm – 2:00pm
Work Order: WO-01309793
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Southeast Raleigh
Address: 3416 Poole Road, Suite 120, Raleigh, NC 27610
Manufacturer:
Model #:
Serial #:
Contact Name: Kala Garner
Contact Phone: 3365676083
Contact Email: kala.garner@oakstree
Timeline
📞
Case Linked Oct 15, 10:35 AM
Case Number:00535693
Subject:Oak Street Health - 48 Hour - 104016: New Work Order Assigned
Status:Closed
📋
▶
3
Work Order Created Oct 15, 1:45 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00083619
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:0m
🚨14.0 business days
🔩
▶
2
2x Parts Added Nov 3, 4:31 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Canterbury
From:Awaiting Parts
To:Reschedule
Duration in Previous:19d 3h
👷
▶
2
Technician Assigned Nov 4, 12:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Reschedule
To:Assigned
Duration in Previous:19h 40m
🗓️
▶
2
Status: Scheduled Nov 4, 12:22 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-11-05T17:00:00.000+0000
⏱️
▶
2
2x Labor Added Nov 5, 11:29 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Christopher Morning
From:Scheduled
To:Tech On Site
Duration in Previous:23h 7m
⏱️
▶
2
Labor Added Nov 5, 12:38 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From:Tech On Site
To:Completed
Duration in Previous:1h 11m
⏱️
▶
2
2x Labor Added Nov 5, 1:11 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From:Completed
To:Closed
Duration in Previous:29m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonNov 7, 10:29 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 21h
🚨14.0 business days
📨
Status: Invoice Pending by Diane PattonDec 1, 1:49 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:24d 3h
⏳3.0 business days
🧾
▶
2
Invoice Created Dec 3, 9:30 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1d 19h
Bottlenecks
Awaiting Parts
Duration: 13.8 business days (threshold: 3.0 business days)
Exceeded by 10.8 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)