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WO-01309796 ↗ ServiceMax

CITY OF MIAMI FIRE • Repair • P7

📍 CITY OF MIAMI FIRE - WAREHOUSE/SHOP — 1151 NW 7th St, Miami FL, 33136

Oct 15, 2025 → Oct 16, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 24, 2025
✓ SLA Met (6 biz days early)
Active: 1 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Assigned
Oct 15 → Oct 16, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
0d
▶ Clock Running
Status: Scheduled
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
Created: Oct 15, 2025 Completed: Oct 16, 2025
Business Days Used 1 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0 / 7
Oct 15 → Oct 15 Ready for Scheduling ▶ Running 0 0 / 7
Oct 15 → Oct 16 Assigned ▶ Running 1 1 / 7
Oct 16 → Oct 16 Scheduled ▶ Running 0 1 / 7
Dispatch 0.0d
Coordinators 2.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.4 days
Over SLA
Billing
0.0 days
Created: Oct 15, 2025 Due: Oct 24, 2025 Completed: Oct 16, 2025 (8 days early)
📅
1.8 days Total Age
⏱️
2.5d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535774
City of Miami FD
Closed
Q-00030613 INX-18S016274 Foot upper button cracked. INX-20S020066 Need to be serviced, no other information. INX-20S020062 Need to be serviced, no other info. INX-18S016272 Need to be serviced, no other info. INX-20S020067 Need to be serviced, no other information. The tech will need to determine what parts are needed. He has them in stock.
Priority
Standard
Origin
Email
Reason
New Case
Contact
DNU Brittany M.
Owner
Leona Coonrod
Created
Oct 15, 2025
Work Orders from this Case (5)
WO-01309796 (current) Invoiced
Repair • Ray Andreu
Created: Oct 15, 2025 • Closed: Oct 16, 2025
WO-01309797 Invoiced
Repair • Ray Andreu
Created: Oct 15, 2025 • Closed: Oct 17, 2025
WO-01309799 Invoiced
Repair • Ray Andreu
Created: Oct 15, 2025 • Closed: Oct 17, 2025
WO-01309800 Invoiced
Repair • Ray Andreu
Created: Oct 15, 2025 • Closed: Oct 16, 2025
WO-01309801 Invoiced
Repair • Ray Andreu
Created: Oct 15, 2025 • Closed: Oct 17, 2025
Completed with minor delays
Invoiced • 140 days old
🚨
Primary Delay 2.5 days stuck in "Closed"
⏱️
Total Delay 2.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
0.6d / 2.0d SLA
Closed
2.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/16/25 AJinerson - Tech called and confirmed w/ me that he scheduled this service for this WO today, 10/16 with POC.

🔧 Work Performed
Service repair, replace release cable, foot upper button and bottom cover, tighten, cycle test, clean return to service.
🔍 Technician Findings
Tag said head release cable not working, foot upper button cracked and bottom cover cracked, Inspect found foot button cracked and cover, upper, head manual release cable damaged.
⚠️ Problem Description
Q-00030613 1 of 5 INX-18S016274 Foot upper button cracked. The tech will need to determine what parts are needed. He has them in stock.
📄 Description
Ferno iNX Powered Cot

Timeline

📞
Case Linked Oct 15, 12:43 PM
Case Number: 00535774
Subject: City of Miami FD
Status: Closed
📋
▶
2 Work Order Created Oct 15, 1:49 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Oct 15, 4:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 45m
🗓️
▶
2 Status: Scheduled Oct 16, 11:08 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-16T15:00:00.000+0000
🔩
4x Parts Added Oct 16, 3:46 PM
Type: Parts, Labor
Status: Open
Qty: 1, 0.5
✔️
Status: Completed by Ramon Andreu Oct 16, 3:56 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4h 47m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Oct 20, 2:27 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Oct 21, 3:05 PM
Invoice Number: SM-244204

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business hours
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00535774
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Ray Andreu
Scheduled
Oct 16, 11:00 AM
Created
Oct 15, 1:49 PM
Invoice #
SM-244204

Work Details (4)

Name Type Status Qty Amount Date
WL-02973339 Parts Open 1 $137.00 Oct 16, 3:46 PM
WL-02973340 Parts Open 1 $192.00 Oct 16, 3:46 PM
WL-02973341 Parts Open 1 $3.00 Oct 16, 3:46 PM
WL-02973342 Labor Open 0.5 $65.00 Oct 16, 3:46 PM

Details