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WO-01309797 ↗ ServiceMax

CITY OF MIAMI FIRE • Repair • P7

📍 CITY OF MIAMI FIRE - WAREHOUSE/SHOP — 1151 NW 7th St, Miami FL, 33136

Oct 15, 2025 → Oct 17, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 24, 2025
✓ SLA Met (5 biz days early)
Active: 2 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Oct 17, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Assigned
Oct 15 → Oct 16, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 16 → Oct 17, 2025
1 business day (counted)
Running total: 2 of 7 biz days used
0d
▶ Clock Running
Status: Tech On Site
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 2 of 7 biz days used
Created: Oct 15, 2025 Completed: Oct 17, 2025
Business Days Used 2 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0 / 7
Oct 15 → Oct 15 Ready for Scheduling ▶ Running 0 0 / 7
Oct 15 → Oct 16 Assigned ▶ Running 1 1 / 7
Oct 16 → Oct 17 Scheduled ▶ Running 1 2 / 7
Oct 17 → Oct 17 Tech On Site ▶ Running 0 2 / 7
Dispatch 0.0d
Coordinators 3.8d
Field Work 0.7d
Billing 5.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.8 days
Over SLA
Field Work
0.7 days
Billing
5.0 days
Over SLA
Created: Oct 15, 2025 Due: Oct 24, 2025 Completed: Oct 17, 2025 (7 days early)
📅
2.8 days Total Age
⏱️
5.0d in Invoice Pending Longest Stage
🔄
8 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535774
City of Miami FD
Closed
Q-00030613 INX-18S016274 Foot upper button cracked. INX-20S020066 Need to be serviced, no other information. INX-20S020062 Need to be serviced, no other info. INX-18S016272 Need to be serviced, no other info. INX-20S020067 Need to be serviced, no other information. The tech will need to determine what parts are needed. He has them in stock.
Priority
Standard
Origin
Email
Reason
New Case
Contact
DNU Brittany M.
Owner
Leona Coonrod
Created
Oct 15, 2025
Work Orders from this Case (5)
WO-01309796 Invoiced
Repair • Ray Andreu
Created: Oct 15, 2025 • Closed: Oct 16, 2025
WO-01309797 (current) Invoiced
Repair • Ray Andreu
Created: Oct 15, 2025 • Closed: Oct 17, 2025
WO-01309799 Invoiced
Repair • Ray Andreu
Created: Oct 15, 2025 • Closed: Oct 17, 2025
WO-01309800 Invoiced
Repair • Ray Andreu
Created: Oct 15, 2025 • Closed: Oct 16, 2025
WO-01309801 Invoiced
Repair • Ray Andreu
Created: Oct 15, 2025 • Closed: Oct 17, 2025
Completed with minor delays
Invoiced • 140 days old
🚨
Primary Delay 5.0 days stuck in "Invoice Pending"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
5.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/16/25 AJinerson - Tech called and confirmed w/ me that he scheduled this service for this WO Friday, 10/17 with POC.

🔧 Work Performed
Service repair, tighten, cycle test, clean return to service,
🔍 Technician Findings
Tag said power shut off on its own. Inspect using a fully charged battery, checked all cable connection, cycle test 4 times on ground with weight and in and out of Rescue. PASSED could not duplicate problem
⚠️ Problem Description
Q-00030613 2 of 5 INX-20S020066 Need to be serviced, no other information. The tech will need to determine what parts are needed. He has them in stock.
📄 Description
Ferno iNX Powered Cot

Timeline

📞
Case Linked Oct 15, 12:43 PM
Case Number: 00535774
Subject: City of Miami FD
Status: Closed
📋
▶
2 Work Order Created Oct 15, 1:49 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Oct 15, 4:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 45m
📅
▶
2 Dispatch Scheduled Oct 16, 11:14 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 18h 34m
🔧
Status: Tech On Site by Ramon Andreu Oct 17, 10:04 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 22h 49m
⏱️
5x Labor Added Oct 17, 3:39 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.75, 17.7, 17.8
✔️
Status: Completed by Ramon Andreu Oct 17, 3:46 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 41m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Oct 21, 12:18 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
⚠️ 5.0 business days
💰
Status: Invoiced by Diane Patton Oct 27, 10:19 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5d 21h
⏳ 3.0 business days
🧾
Invoice Created Oct 29, 11:52 AM
Invoice Number: SM-244280

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business hours
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Invoice Pending
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00535774
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Ray Andreu
Scheduled
Oct 17, 2:00 PM
Created
Oct 15, 1:49 PM
Invoice #
SM-244280

Work Details (5)

Name Type Status Qty Amount Date
WL-02974988 Labor Open 1 $130.00 Oct 17, 3:39 PM
WL-02974989 Labor Open 1 $130.00 Oct 17, 3:39 PM
WL-02974990 Labor Open 0.75 $97.50 Oct 17, 3:39 PM
WL-02974991 Travel Open 17.7 $24.50 Oct 17, 3:39 PM
WL-02974992 Travel Open 17.8 $0.00 Oct 17, 3:39 PM

Details