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WO-01309914 ↗ ServiceMax

REPUBLIC EMS • Repair • P7

📍 Republic EMS - Egypt Lane — 33300 Egypt Lane, Suite D300, Magnolia TX, 77354

Oct 16, 2025 → Dec 4, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 27, 2025
✗ SLA Missed
Active: 5 biz days
Paused: 27 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸27d
⏸ Clock Paused
Status: Awaiting Parts
Oct 16 → Nov 25, 2025
27 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
2d
▶ Clock Running
Status: Assigned
Nov 25 → Dec 1, 2025
2 business days (counted)
Running total: 2 of 7 biz days used
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 4, 2025
3 business days (counted)
Running total: 5 of 7 biz days used
Created: Oct 16, 2025 Completed: Dec 4, 2025
Business Days Used 5 / 7
0 7d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 16 → Oct 16 Created ▶ Running 0 0 / 7
Oct 16 → Oct 16 L2 Screening ▶ Running 0 0 / 7
Oct 16 → Nov 25 Awaiting Parts ⏸ Paused 27
Nov 25 → Nov 25 Ready for Scheduling ▶ Running 0 0 / 7
Nov 25 → Dec 1 Assigned ▶ Running 2 2 / 7
Dec 1 → Dec 4 Scheduled ▶ Running 3 5 / 7
Dispatch 0.0d
Material Management 28.0d
Coordinators 5.9d
Field Work 11.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
28.0 days
Over SLA
Coordinators
5.9 days
Over SLA
Field Work
11.0 days
Over SLA
Created: Oct 16, 2025 Due: Dec 3, 2025 Completed: Dec 4, 2025 (on time)
📅
32.6 days Total Age
⏱️
28.0d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
40.2d over Total Delay
📦
3 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 21, 2025
Visit 2 Dec 3, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534935
L2 review
Closed
Q-00030570 SN:070339734 Handle broken by buttons. 1ea 6500-002-015S and 1 1/2 hours. SN:080141121 Stutters going up from time to time, drops with weight. Stryker 6500 cot that stutters when lifting and drops with weight typically involves issues with the battery, hydraulics, or mechanical components=Quote 1 hour for the product eval,review,and testing to source the exact issue and determine if parts are needed.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Angie Workman
Owner
Jessica Sells
Created
Oct 13, 2025
Work Orders from this Case (2)
WO-01309914 (current) Invoiced
Repair • Chane Lacy
Created: Oct 16, 2025 • Closed: Dec 4, 2025
WO-01309915 Invoiced
Evaluation • Chane Lacy
Created: Oct 16, 2025 • Closed: Oct 23, 2025
Completed with significant delays
Invoiced • 139 days old
🚨
Primary Delay 28.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 40.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
28.0d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.5d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
Completed
11.0d / 1.0d SLA
Closed
2.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/17/25 CDempsey- email A Greene and D Carvalho about parts order status.

12/16/25 CDempsey- Chane can't closed until parts order can be closed.

12/10/25 CDempsey- Cannot close po or wo until partial receipt triggers MM to push to next step.

12/8/25 CDempsey- Advised to select received as partial which will trigger next step to close wo. Also advised to return incorrect part using RMA return label sent. Parts order will not close, although attachment is attached.

12/5/25 CDempsey- Wrong part shipped, cannot close wo. Emailed all.

12/4/25 CDempsey- Chane needs to close parts orders before able to close wo.

12/1 KKelch added to calendar as POC confirmed with FSE directly

11/30/2025 Sramen - updated due date based on parts and removed delay code:


11/26 KKelch sent Angie an email for scheduling

10/21 CLacy a foot end assy is not needed to complete the repair. a lift bar and rivets is all that is needed. 0025-079-000 Rivet X4

6500-001-131 Upper Lifting Bar X1

10/16/2025jsells

Q-00030570

🔧 Work Performed
Evaluated unit and found it is just the upper lifting bar that is broken 6500-001-131 Upper Lifting Bar. 12/3 CLacy- Removed and replaced lift bar with a new one from stock. Functional testing completed and passed. This unit is ready to return to service
🔍 Technician Findings
Upper lift bar is broken
⚠️ Problem Description
Q-00030570 SN:070339734 Handle broken by buttons. 1ea 6500-002-015S and 1 1/2 hours. https://www.ebiotrack.com/workorder.php?wo=69010
📄 Description
Stryker 6500 Power-PRO XT Power Cot

Timeline

📞
Case Linked Oct 13, 11:22 AM
Case Number: 00534935
Subject: L2 review
Status: Closed
3.0 business days
📋
2 Work Order Created Oct 16, 10:19 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 4m
📦
2 Parts Requested Oct 16, 10:29 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 5m
4.0 business days
⏱️
2 3x Labor Added Oct 21, 10:08 PM
3x Labor Added → Parts Requested
📦
Parts Requested
Order: 00083951
Status: Closed
🚨 24.2 business days
📅
Status: Ready for Scheduling by Amy Greene Nov 25, 2:35 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 40d 5h
👷
2 Technician Assigned Nov 25, 3:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 47m
🔩
3x Parts Added Nov 25, 3:34 PM
Type: Parts, Expenses
Status: Open
Qty: 1, 4
💵
Expenses Added Nov 25, 3:51 PM
Type: Expenses
Status: Open
Qty: 1
3.0 business days
🗓️
2 Status: Scheduled Dec 1, 10:41 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-03T20:00:00.000+0000
3.0 business days
⏱️
2 2x Labor Added Dec 3, 9:49 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From: Scheduled
To: Completed
Duration in Previous: 2d 11h
2.3 business days
📦
Parts Requested Dec 5, 5:07 PM
Order: 00086361
Status: Closed
⚠️ 9.9 business days
🏁
Status: Closed by Rhonnie Reeves Dec 18, 12:12 PM
From: Completed
To: Closed
Duration in Previous: 14d 14h
3.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 22, 12:11 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 23h, 0m
🚨 18.0 business days
🧾
Invoice Created Jan 19, 4:25 PM
Invoice Number: SM-249738

Bottlenecks

Awaiting Parts
Duration: 28.0 business days (threshold: 3.0 business days)
Exceeded by 25.0 business days
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Completed
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00534935
Closed
📦
Parts Order 00083672
Closed
📦
Parts Order 00083951
Closed
📦
Parts Order 00086361
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Chane Lacy
Scheduled
Dec 3, 3:00 PM
Created
Oct 16, 10:19 AM
Invoice #
SM-249738

Work Details (9)

Name Type Status Qty Amount Date
WL-02979357 Labor Open 1 $0.00 Oct 21, 10:08 PM
WL-02979358 Labor Open 0.5 $0.00 Oct 21, 10:08 PM
WL-02979359 Travel Open 14 $0.00 Oct 21, 10:08 PM
WL-03019967 Parts Open 1 $481.20 Nov 25, 3:34 PM
WL-03019968 Parts Open 4 $14.76 Nov 25, 3:34 PM
WL-03019970 Expenses Open 1 $0.00 Nov 25, 3:34 PM
WL-03019997 Expenses Open 1 $20.67 Nov 25, 3:51 PM
WL-03025845 Labor Open 1.5 $0.00 Dec 3, 9:49 PM
WL-03025846 Labor Open 1 $0.00 Dec 3, 9:49 PM

Details