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← WO Overview

WO-01309915 ↗ ServiceMax

REPUBLIC EMS • Evaluation • P7

📍 Republic EMS - Egypt Lane — 33300 Egypt Lane, Suite D300, Magnolia TX, 77354

Oct 16, 2025 → Oct 23, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 27, 2025
✓ SLA Met (1 biz days early)
Active: 6 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Oct 24, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
6d
▶ Clock Running
Status: Scheduled
Oct 16 → Oct 24, 2025
6 business days (counted)
Running total: 6 of 7 biz days used
Created: Oct 16, 2025 Completed: Oct 24, 2025
Business Days Used 6 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 16 → Oct 16 Created ▶ Running 0 0 / 7
Oct 16 → Oct 16 Ready for Scheduling ▶ Running 0 0 / 7
Oct 16 → Oct 16 Assigned ▶ Running 0 0 / 7
Oct 16 → Oct 24 Scheduled ▶ Running 6 6 / 7
Dispatch 0.0d
Coordinators 6.5d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.5 days
Over SLA
Billing
0.0 days
Created: Oct 16, 2025 Due: Oct 27, 2025 Completed: Oct 24, 2025 (3 days early)
📅
6.4 days Total Age
⏱️
6.4d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534935
L2 review
Closed
Q-00030570 SN:070339734 Handle broken by buttons. 1ea 6500-002-015S and 1 1/2 hours. SN:080141121 Stutters going up from time to time, drops with weight. Stryker 6500 cot that stutters when lifting and drops with weight typically involves issues with the battery, hydraulics, or mechanical components=Quote 1 hour for the product eval,review,and testing to source the exact issue and determine if parts are needed.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Angie Workman
Owner
Jessica Sells
Created
Oct 13, 2025
Work Orders from this Case (2)
WO-01309914 Invoiced
Repair • Chane Lacy
Created: Oct 16, 2025 • Closed: Dec 4, 2025
WO-01309915 (current) Invoiced
Evaluation • Chane Lacy
Created: Oct 16, 2025 • Closed: Oct 23, 2025
Completed with minor delays
Invoiced • 139 days old
🚨
Primary Delay 6.4 days stuck in "Scheduled"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
6.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/23/25 CDempsey- Contacted tech about past scheduled wo.

10/16 KKelch scheduled per logged email from Angie

10/16 KKelch sent Angie an email for scheduling

10/16/2025jsells

Q-00030570

🔧 Work Performed
10/21 CLacy. I have evaluated the unit and found the manual release lever is to tight and is putting pressure on the locking and non-locking valves. I have adjusted the valves and found the stretcher does not drop anymore. This unit is in proper working condition and is ready to return to service
🔍 Technician Findings
Unit slowly drops when sitting
⚠️ Problem Description
Q-00030570 SN:080141121 Stutters going up from time to time, drops with weight. Stryker 6500 cot that stutters when lifting and drops with weight typically involves issues with the battery, hydraulics, or mechanical components=Quote 1 hour for the product eval,review,and testing to source the exact issue and determine if parts are needed.
📄 Description
Stryker 6500 Power-PRO XT Power Cot

Timeline

📞
Case Linked Oct 13, 11:22 AM
Case Number: 00534935
Subject: L2 review
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Oct 16, 10:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Oct 16, 10:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26m
📅
▶
2 Dispatch Scheduled Oct 16, 11:54 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1h 4m
⏳ 4.0 business days
⏱️
2x Labor Added Oct 21, 9:54 PM
Type: Labor
Status: Open
Qty: 1.25
⏳ 2.3 business days
🚗
▶
2 Travel Added Oct 23, 10:50 PM
Travel Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 10h, 0m
⏳ 2.1 business days
📄
▶
3 Status: Ready to Bill Oct 27, 10:54 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 35.0 business days
🧾
Invoice Created Dec 17, 5:40 PM
Invoice Number: SM-244783

Bottlenecks

Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00534935
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
ERLA - PROD
Technician
Chane Lacy
Scheduled
Oct 21, 2:00 PM
Created
Oct 16, 10:20 AM
Invoice #
SM-244783

Work Details (3)

Name Type Status Qty Amount Date
WL-02979330 Labor Open 1.25 $0.00 Oct 21, 9:54 PM
WL-02979331 Labor Open 1 $0.00 Oct 21, 9:54 PM
WL-02982524 Travel Open 35 $0.00 Oct 23, 10:50 PM

Details