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WO-01310032 ↗ ServiceMax

JOERNS HEALTHCARE • Installation • P7

📍 St Marys Medical Center — 318 Sabattus St, Lewiston ME, 04240-5553

Oct 16, 2025 → Oct 21, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 27, 2025
✓ SLA Met (4 biz days early)
Active: 3 biz days
Budget: 7 biz days
🕐 Clock stopped: Canceled (Oct 21, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 16 → Oct 17, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Assigned
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 17 → Oct 21, 2025
2 business days (counted)
Running total: 3 of 7 biz days used
▶ Clock Running
Status: Entered
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 3 of 7 biz days used
Created: Oct 16, 2025 Canceled: Oct 21, 2025
Business Days Used 3 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 16 → Oct 16 Created ▶ Running 0 0 / 7
Oct 16 → Oct 17 Ready for Scheduling ▶ Running 1 1 / 7
Oct 17 → Oct 17 Assigned ▶ Running 0 1 / 7
Oct 17 → Oct 21 Scheduled ▶ Running 2 3 / 7
Oct 21 → Oct 21 Entered ▶ Running 0 3 / 7
Dispatch 0.0d
Coordinators 4.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.5 days
Over SLA
Created: Oct 16, 2025 Due: Oct 27, 2025 Completed: Oct 21, 2025 (6 days early)
📅
3.5 days Total Age
⏱️
3.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534645
Joerns Healthcare Installation Quote Request
Closed
Q-00030565 Have a quote request for the attached facility and equipment. They are looking for basic installation and trash removal. Could you please provide a quote at your earliest convenience? High level – 10 WeCare frames + accessories, no mattresses Quoted travel from Paul Bonang to complete on 8/22 *Location will have a dumpster for trash removal on site. A good onsite contact will be: Debra Berube at phone – 207-777-4257; email – Dberube@stmarysmaine.com The location of the boxes of beds is at: 102 Campus Ave., Lewiston, ME 04240
Priority
Standard
Origin
Email
Reason
New Case
Contact
Caroline Polk
Owner
Kimberly Hardison
Created
Oct 10, 2025
Work Orders from this Case (10)
WO-01310030 Invoiced
Installation • Paul Bonang Jr
Created: Oct 16, 2025 • Closed: Oct 24, 2025
WO-01310032 (current) Canceled
Installation
Created: Oct 16, 2025
WO-01310033 Canceled
Installation
Created: Oct 16, 2025
WO-01310034 Canceled
Installation
Created: Oct 16, 2025
WO-01310036 Canceled
Installation
Created: Oct 16, 2025
WO-01310037 Canceled
Installation
Created: Oct 16, 2025
WO-01310038 Canceled
Installation
Created: Oct 16, 2025
WO-01310039 Canceled
Installation
Created: Oct 16, 2025
WO-01310040 Canceled
Installation
Created: Oct 16, 2025
WO-01310041 Canceled
Installation
Created: Oct 16, 2025
On Track
Canceled • 139 days old
🚨
Primary Delay 3.0 days stuck in "Scheduled"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/21 KHardison, cancelling all the child WOs for WO-01310030. That WO needs to be linked to EBT and they all need to be on one WO 10/17 KSmith -- Scheduled for 10/23 with Debra on WO-01310030. 10am-12pm Please go to the front lobby and ask for Debra. She will show you where to go.
⚠️ Problem Description
Q-00030565 2 of 10 Have a quote request for the attached facility and equipment. They are looking for basic installation and trash removal. Could you please provide a quote at your earliest convenience? High level – 10 WeCare frames + accessories, no mattresses Quoted travel from Paul Bonang to complete on 8/22 *Location will have a dumpster for trash removal on site. A good onsite contact will be: Debra Berube at phone – 207-777-4257; email – Dberube@stmarysmaine.com The location of the boxes of beds is at: 102 Campus Ave., Lewiston, ME 04240

Timeline

📞
Case Linked Oct 10, 1:27 PM
Case Number: 00534645
Subject: Joerns Healthcare Installation Quote Request
Status: Closed
⏳ 4.0 business days
📋
▶
2 Work Order Created Oct 16, 4:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Status: Assigned Oct 17, 11:33 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Paul Bonang Jr
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-23T15:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 4m
⏳ 3.0 business days
🆕
▶
2 Status: Entered Oct 21, 11:56 AM
Status: Entered → Status: Canceled
🚫
Status: Canceled by Kimberly Hardison
From: Entered
To: Canceled
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00534645
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P7
Type
Installation
Branch
Corporate
Technician
Unassigned
Scheduled
N/A
Created
Oct 16, 4:14 PM
Invoice #
N/A

Details