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WO-01310570 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHILDRENS HOSPITAL OF SAN ANTONIO — 333 N SANTA ROSA ST, SAN ANTONIO TX, 78207

Oct 21, 2025 → Nov 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (1 biz days early)
Active: 24 biz days
🕐 Clock stopped: Completed (Nov 25, 2025)
14d
▶ Clock Running
Status: Created
Oct 21 → Nov 10, 2025
14 business days (counted)
Running total: 14 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Nov 10, 2025
0 business days (not counted)
3d
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Nov 14, 2025
3 business days (counted)
Running total: 17 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 25, 2025
7 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 24 of ? biz days used
Created: Oct 21, 2025 Completed: Nov 25, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 21 → Nov 10 Created ▶ Running 14 14
Nov 10 → Nov 10 Ready for Release ⏸ Paused 0 —
Nov 10 → Nov 14 Ready for Scheduling ▶ Running 3 17
Nov 14 → Nov 25 Scheduled ▶ Running 7 24
Nov 25 → Nov 25 Tech On Site ▶ Running 0 24
Dispatch 14.6d
Holding 0.0d (excluded)
Coordinators 10.8d
Field Work 0.4d
Billing 30.3d
✓ SLA Met
Dispatch
14.6 days
Over SLA
Holding (excluded from total)
0.0 days
Coordinators
10.8 days
Over SLA
Field Work
0.4 days
Billing
30.3 days
Over SLA
Created: Oct 21, 2025 Due: Nov 30, 2025 Completed: Nov 25, 2025 (5 days early)
📅
24.6 days Total Age
⏱️
14.6d in Entered Longest Stage
🔄
21 transitions Status Changes
⚠️
43.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00537140
GE FMI 32097 WO - Christus Santa Rosa
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jason Johnson
Owner
Shelby Robinson
Created
Oct 21, 2025
Work Orders from this Case (11)
WO-01310570 (current) Invoiced
FCO • Marvin Rivas
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310572 Invoiced
FCO • Marvin Rivas
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310573 Invoiced
FCO • Marvin Rivas
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310574 Invoiced
FCO • Marvin Rivas
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310576 Invoiced
FCO • Marvin Rivas
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310577 Invoiced
FCO • Marvin Rivas
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310579 Invoiced
FCO • Marvin Rivas
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310581 Invoiced
FCO • Marvin Rivas
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310582 Invoiced
FCO • Marvin Rivas
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310583 Invoiced
FCO • Marvin Rivas
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310585 Invoiced
FCO • Marvin Rivas
Created: Oct 21, 2025 • Closed: Nov 25, 2025
Completed with significant delays
Invoiced • 134 days old
🚨
Primary Delay 14.6 days stuck in "Entered"
⏱️
Total Delay 43.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
14.6d / 0.5d SLA
Ready for Release
0.0d
Ready for Scheduling
3.2d / 1.0d SLA
Scheduled
7.6d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
28.5d / 1.0d SLA
Billing Review
1.8d / 2.0d SLA
07e-Partial Project
0.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25/2025 FSE Marvin Rivas – Device In Use.

11/14/2025 EMartin sent email to Jason.Johnson@intelashealth.com advising FSE onsite Tues 11/25/25 to complete devices 11/10/2025 MHamersley - recd email reply from Jason, confirming all devices ... 11/10/2025 MHamersley - called (210) 385-0357, spoke to Jason, he will look at email and respond soon ... 10/23/2025 MKlose - called 210-385-0357; straight to VM, box is full; sent email Jason.Johnson@intelashealth.com

🔧 Work Performed
FMI 32097 Not Completed - Customer Postponement w/o Date
🔍 Technician Findings
Device in use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Oct 21, 12:19 PM
Case Number: 00537140
Subject: GE FMI 32097 WO - Christus Santa Rosa
Status: Closed
📋
Work Order Created Oct 21, 2:55 PM
Work Order: WO-01310570
Type: FCO
Priority: PC
🚨 15.0 business days
✅
Status: Ready for Release by Mary Hamersley Nov 10, 5:29 PM
From: Entered
To: Ready for Release
Duration in Previous: 20d 3h
📅
Status: Ready for Scheduling by Mary Hamersley Nov 10, 5:40 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 11m
⏳ 3.8 business days
👷
▶
3 Technician Assigned Nov 14, 2:11 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 20h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-25T13:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Marvin Rivas Nov 25, 12:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 22h
⏱️
Labor Added Nov 25, 3:02 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Marvin Rivas Nov 25, 3:26 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 3m
🏁
Status: Closed by Marvin Rivas Nov 25, 3:32 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏱️
▶
2 Labor Added Nov 26, 10:43 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed, 07e-Partial Project
To: 07e-Partial Project, Ready to Bill
Duration in Previous: 19h 14m, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Allison Belyea Dec 1, 12:50 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 5d 2h
📋
▶
2 Status: 07e-Partial Project Dec 2, 9:07 AM
Status: 07e-Partial Project → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Dec 4, 10:11 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review Dec 5, 8:32 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Dec 9, 8:49 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 4d 0h, 0m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Dec 10, 1:07 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Dec 12, 12:26 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
🚨 14.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:28 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 2, 5:24 PM
Invoice Number: SM-250429

Bottlenecks

Entered
Duration: 14.6 business days (threshold: 4.0 business hours)
Exceeded by 14.1 business days
Ready for Scheduling
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 13.8 business days (threshold: 1.0 business days)
Exceeded by 12.8 business days

🔗 Related Artifacts

📞
Case 00537140
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Nov 25, 8:00 AM
Created
Oct 21, 2:55 PM
Invoice #
SM-250429

Work Details (2)

Name Type Status Qty Amount Date
WL-03019861 Labor Open 0.25 $100.00 Nov 25, 3:02 PM
WL-03020711 Labor Open 0.016666666666667 $38.00 Nov 26, 10:43 AM

Details