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WO-01310585 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHILDRENS HOSPITAL OF SAN ANTONIO — 333 N SANTA ROSA ST, SAN ANTONIO TX, 78207

Oct 21, 2025 → Nov 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (1 biz days early)
Active: 24 biz days
🕐 Clock stopped: Completed (Nov 25, 2025)
14d
▶ Clock Running
Status: Created
Oct 21 → Nov 10, 2025
14 business days (counted)
Running total: 14 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Nov 10, 2025
0 business days (not counted)
3d
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Nov 14, 2025
3 business days (counted)
Running total: 17 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 25, 2025
7 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 24 of ? biz days used
Created: Oct 21, 2025 Completed: Nov 25, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 21 → Nov 10 Created ▶ Running 14 14
Nov 10 → Nov 10 Ready for Release ⏸ Paused 0 —
Nov 10 → Nov 14 Ready for Scheduling ▶ Running 3 17
Nov 14 → Nov 25 Scheduled ▶ Running 7 24
Nov 25 → Nov 25 Tech On Site ▶ Running 0 24
Dispatch 14.6d
Holding 0.0d (excluded)
Coordinators 10.8d
Field Work 0.4d
Billing 1.9d
✓ SLA Met
Dispatch
14.6 days
Over SLA
Holding (excluded from total)
0.0 days
Coordinators
10.8 days
Over SLA
Field Work
0.4 days
Billing
1.9 days
Over SLA
Created: Oct 21, 2025 Due: Nov 30, 2025 Completed: Nov 25, 2025 (5 days early)
📅
24.6 days Total Age
⏱️
14.6d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
23.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00537140
GE FMI 32097 WO - Christus Santa Rosa
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jason Johnson
Owner
Shelby Robinson
Created
Oct 21, 2025
Work Orders from this Case (11)
WO-01310570 Invoiced
FCO • Marvin Rivas
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310572 Invoiced
FCO • Marvin Rivas
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310573 Invoiced
FCO • Marvin Rivas
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310574 Invoiced
FCO • Marvin Rivas
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310576 Invoiced
FCO • Marvin Rivas
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310577 Invoiced
FCO • Marvin Rivas
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310579 Invoiced
FCO • Marvin Rivas
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310581 Invoiced
FCO • Marvin Rivas
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310582 Invoiced
FCO • Marvin Rivas
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310583 Invoiced
FCO • Marvin Rivas
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310585 (current) Invoiced
FCO • Marvin Rivas
Created: Oct 21, 2025 • Closed: Nov 25, 2025
Completed with significant delays
Invoiced • 134 days old
🚨
Primary Delay 14.6 days stuck in "Entered"
⏱️
Total Delay 23.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
14.6d / 0.5d SLA
Ready for Release
0.0d
Ready for Scheduling
3.2d / 1.0d SLA
Scheduled
7.6d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/14/2025 EMartin sent email to Jason.Johnson@intelashealth.com advising FSE onsite Tues 11/25/25 to complete devices 11/10/2025 MHamersley - recd email reply from Jason, confirming all devices ... 11/10/2025 MHamersley - called (210) 385-0357, spoke to Jason, he will look at email and respond soon ... 10/23/2025 MKlose - called 210-385-0357; straight to VM, box is full; sent email Jason.Johnson@intelashealth.com
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Inspection complete.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Oct 21, 12:19 PM
Case Number: 00537140
Subject: GE FMI 32097 WO - Christus Santa Rosa
Status: Closed
📋
Work Order Created Oct 21, 3:07 PM
Work Order: WO-01310585
Type: FCO
Priority: PC
🚨 15.0 business days
✅
Status: Ready for Release by Mary Hamersley Nov 10, 5:29 PM
From: Entered
To: Ready for Release
Duration in Previous: 20d 3h
📅
Status: Ready for Scheduling by Mary Hamersley Nov 10, 5:40 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 11m
⏳ 3.8 business days
👷
▶
3 Technician Assigned Nov 14, 2:11 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 20h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-25T13:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Marvin Rivas Nov 25, 12:22 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 22h
⏱️
Labor Added Nov 25, 2:52 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Nov 25, 3:25 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 4m
⏱️
▶
2 Labor Added Nov 26, 11:50 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 20h 21m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5d 1h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:08 PM
Invoice Number: 247861

Bottlenecks

Entered
Duration: 14.6 business days (threshold: 4.0 business hours)
Exceeded by 14.1 business days
Ready for Scheduling
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

📞
Case 00537140
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Nov 25, 8:00 AM
Created
Oct 21, 3:07 PM
Invoice #
247861

Work Details (2)

Name Type Status Qty Amount Date
WL-03019847 Labor Open 1 $100.00 Nov 25, 2:52 PM
WL-03020833 Labor Open 0.016666666666667 $38.00 Nov 26, 11:50 AM

Details