Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311080 ↗ ServiceMax

PHILIPS HEALTHCARE • Training • PC

📍 Cleveland Training Academy - Philips — 595 Miner Road, Cleveland OH, 44143

Oct 23, 2025 → Nov 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 7, 2025
✓ SLA Met (4 biz days early)
Active: 7 biz days
🕐 Clock stopped: Canceled (Nov 3, 2025)
▶ Clock Running
Status: Created
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Oct 23 → Nov 3, 2025
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 7 of ? biz days used
Created: Oct 23, 2025 Canceled: Nov 3, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 23 → Oct 23 Created ▶ Running 0 0
Oct 23 → Nov 3 Scheduled ▶ Running 7 7
Nov 3 → Nov 3 Entered ▶ Running 0 7
Dispatch 0.4d
Coordinators 7.5d
✓ SLA Met
Dispatch
0.4 days
Coordinators
7.5 days
Over SLA
Created: Oct 23, 2025 Due: Nov 7, 2025 Completed: Nov 3, 2025 (4 days early)
📅
7.6 days Total Age
⏱️
7.5d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
5.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537922
URGENT Philips WO Request
Closed
ULS Classroom Training
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 23, 2025
Work Orders from this Case (4)
WO-01311078 Closed
Training • Bruce Ballard
Created: Oct 23, 2025 • Closed: Nov 7, 2025
WO-01311079 Closed
Training • Carlos Puebla
Created: Oct 23, 2025 • Closed: Nov 6, 2025
WO-01311080 (current) Canceled
Training
Created: Oct 23, 2025
WO-01311081 Closed
Training • Philmon Mehari
Created: Oct 23, 2025 • Closed: Nov 7, 2025
At Risk - Monitor Closely
Canceled • 132 days old
🚨
Primary Delay 7.5 days stuck in "Scheduled"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Scheduled
7.5d / 2.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
ULS Classroom Training
📞 Call Description
Classroom Training

Timeline

📞
Case Linked Oct 23, 2:27 PM
Case Number: 00537922
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 23, 3:07 PM
Work Order: WO-01311080
Type: Training
Priority: PC
👷
▶
3 Technician Assigned Oct 23, 4:09 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-03T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 1h 1m
💵
2x Expenses Added Oct 24, 11:55 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 7.0 business days
🆕
Status: Entered by Rich Fosbury Nov 3, 11:06 AM
From: Scheduled
To: Entered
Duration in Previous: 10d 19h
🚫
Status: Canceled by Mandy Newman Nov 3, 1:12 PM
From: Entered
To: Canceled
Duration in Previous: 2h 5m

Bottlenecks

Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days

🔗 Related Artifacts

📞
Case 00537922
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Training
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Oct 23, 3:07 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-02983025 Expenses Open 1 $0.00 Oct 24, 11:55 AM
WL-02983026 Expenses Open 1 $0.00 Oct 24, 11:55 AM

Details