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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311081 ↗ ServiceMax

PHILIPS HEALTHCARE • Training • PC

📍 Cleveland Training Academy - Philips — 595 Miner Road, Cleveland OH, 44143

Oct 23, 2025 → Nov 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 8, 2025
✓ SLA Met
Active: 11 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
▶ Clock Running
Status: Created
Oct 23 → Oct 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Oct 24 → Nov 3, 2025
6 business days (counted)
Running total: 7 of ? biz days used
4d
▶ Clock Running
Status: Tech On Site
Nov 3 → Nov 7, 2025
4 business days (counted)
Running total: 11 of ? biz days used
Created: Oct 23, 2025 Completed: Nov 7, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 23 → Oct 24 Created ▶ Running 1 1
Oct 24 → Nov 3 Scheduled ▶ Running 6 7
Nov 3 → Nov 7 Tech On Site ▶ Running 4 11
Dispatch 1.6d
Coordinators 7.0d
Field Work 5.0d
✓ SLA Met
Dispatch
1.6 days
Over SLA
Coordinators
7.0 days
Over SLA
Field Work
5.0 days
Over SLA
Created: Oct 23, 2025 Due: Nov 8, 2025 Completed: Nov 7, 2025 (1 days early)
📅
11.6 days Total Age
⏱️
7.0d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
10.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Philmon Mehari — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 2, 2025
Visit 2 Nov 3, 2025
Visit 3 Nov 4, 2025
Visit 4 Nov 5, 2025
Visit 5 Nov 7, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537922
URGENT Philips WO Request
Closed
ULS Classroom Training
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 23, 2025
Work Orders from this Case (4)
WO-01311078 Closed
Training • Bruce Ballard
Created: Oct 23, 2025 • Closed: Nov 7, 2025
WO-01311079 Closed
Training • Carlos Puebla
Created: Oct 23, 2025 • Closed: Nov 6, 2025
WO-01311080 Canceled
Training
Created: Oct 23, 2025
WO-01311081 (current) Closed
Training • Philmon Mehari
Created: Oct 23, 2025 • Closed: Nov 7, 2025
Completed with significant delays
Closed • 132 days old
🚨
Primary Delay 7.0 days stuck in "Scheduled"
⏱️
Total Delay 10.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.6d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
5.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
ULS Classroom Training
🔍 Technician Findings
ULS Classroom Training
⚠️ Problem Description
ULS Classroom Training
📞 Call Description
Classroom Training

Timeline

📞
Case Linked Oct 23, 2:27 PM
Case Number: 00537922
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 23, 3:07 PM
Work Order: WO-01311081
Type: Training
Priority: PC
👷
▶
3 Technician Assigned Oct 24, 11:41 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-10-27T05:00:00.000+0000, 2025-10-27T00:00:00.000+0000, 2025-10-27T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 20h 34m
📅
Dispatch Scheduled by Sean Currie Oct 24, 2:13 PM
Scheduled For: 2025-10-26T00:00:00.000+0000
💵
2x Expenses Added Oct 24, 3:25 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
📅
Dispatch Scheduled by Mandy Newman Oct 28, 2:12 PM
Scheduled For: 2025-11-04T01:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Philmon Mehari Nov 3, 8:12 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 21h
⏳ 3.0 business days
💵
5x Expenses Added Nov 5, 5:48 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
4x Labor Added Nov 5, 5:57 PM
Type: Labor
Status: Open
Qty: 6, 0.5, 8.75
⏱️
6x Labor Added Nov 5, 6:04 PM
Type: Labor
Status: Open
Qty: 0.5, 8, 3.75
⏳ 1.7 business days
💵
▶
2 Expenses Added Nov 6, 9:24 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Nov 6, 9:47 PM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Nov 7, 3:56 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Philmon Mehari
From: Tech On Site
To: Completed
Duration in Previous: 4d 7h
🏁
Status: Closed by Philmon Mehari
From: Completed
To: Closed
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Tech On Site
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00537922
Closed

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Training
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Nov 3, 8:00 PM
Created
Oct 23, 3:07 PM
Invoice #
N/A

Work Details (22)

Name Type Status Qty Amount Date
WL-02983460 Expenses Open 1 $0.00 Oct 24, 3:25 PM
WL-02983461 Expenses Open 1 $0.00 Oct 24, 3:25 PM
WL-02997638 Expenses Open 1 $0.00 Nov 5, 5:48 PM
WL-02997639 Expenses Open 1 $0.00 Nov 5, 5:48 PM
WL-02997640 Expenses Open 1 $0.00 Nov 5, 5:48 PM
WL-02997642 Expenses Open 1 $0.00 Nov 5, 5:48 PM
WL-02997643 Expenses Open 1 $0.00 Nov 5, 5:48 PM
WL-02997653 Labor Open 6 $0.00 Nov 5, 5:57 PM
WL-02997654 Labor Open 0.5 $0.00 Nov 5, 5:57 PM
WL-02997655 Labor Open 8.75 $0.00 Nov 5, 5:57 PM
WL-02997656 Labor Open 0.5 $0.00 Nov 5, 5:57 PM
WL-02997660 Labor Open 0.5 $0.00 Nov 5, 6:04 PM
WL-02997661 Labor Open 8 $0.00 Nov 5, 6:04 PM
WL-02997662 Labor Open 0.5 $0.00 Nov 5, 6:04 PM
WL-02997663 Labor Open 0.5 $0.00 Nov 5, 6:04 PM
WL-02997664 Labor Open 0.5 $0.00 Nov 5, 6:04 PM
WL-02997665 Labor Open 3.75 $0.00 Nov 5, 6:04 PM
WL-02999290 Expenses Open 1 $0.00 Nov 6, 9:24 PM
WL-02999292 Expenses Open 1 $0.00 Nov 6, 9:26 PM
WL-02999333 Labor Open 10.75 $0.00 Nov 6, 9:47 PM
WL-02999336 Expenses Open 1 $0.00 Nov 6, 9:49 PM
WL-03000229 Labor Open 0.25 $0.00 Nov 7, 3:56 PM

Details