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← WO Overview

WO-01311348 ↗ ServiceMax

FERNO • Repair • P3

📍 Medcare EMS — 317 MCWILLIAMS ST, Camden AL, 36726

Oct 24, 2025 → Oct 28, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Oct 29, 2025
✓ SLA Met (1 biz days early)
Active: 2 biz days
Budget: 3 biz days
🕐 Clock stopped: Canceled (Oct 28, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Oct 27, 2025
1 business day (counted)
Running total: 1 of 3 biz days used
1d
▶ Clock Running
Status: Assigned
Oct 27 → Oct 28, 2025
1 business day (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Scheduled
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Entered
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
Created: Oct 24, 2025 Canceled: Oct 28, 2025
Business Days Used 2 / 3
0 3d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0 / 3
Oct 24 → Oct 27 Ready for Scheduling ▶ Running 1 1 / 3
Oct 27 → Oct 28 Assigned ▶ Running 1 2 / 3
Oct 28 → Oct 28 Scheduled ▶ Running 0 2 / 3
Oct 28 → Oct 28 Entered ▶ Running 0 2 / 3
Dispatch 0.1d
Coordinators 2.9d
✓ SLA Met
Dispatch
0.1 days
Coordinators
2.9 days
Over SLA
Created: Oct 24, 2025 Due: Oct 29, 2025 Completed: Oct 28, 2025 (1 days early)
📅
2.5 days Total Age
⏱️
1.5d in Ready for Scheduling Longest Stage
🔄
5 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538139
PCS2501813.MEDCARE
Closed
CUSTOMER REPORTS THAT THIS COT HAS A DUPLICATE SERIAL NUMBER. PLEASE LOCATE UDI LABEL ON THIS COT. TAKE A PICTURE OF THE EXISTING UDI LABEL. IF THE UDI REFLECTS THE ACURATE SN (22S025351) THE UDI LABEL CAN REMAIN AS IS. PLEASE REMOVE THE SN NUMBER PLATE WITH DUPLICATE SN (22S025352) AND REPLACE IT WITH THE NEW SN LABEL PROVIDED, WITH ACURATE SN - 22S025351. TAKE ANOTHER PICTURE CONFIRMING THAT THE SN NOW MATCHES THE UDI. SEND SERIAL NUMBER PLATE BACK TO FERNO WITH PARTS RETURN.
Priority
Standard
Origin
Email
Reason
New Case
Contact
PATRICIA MOSLEY
Owner
Jessica Sells
Created
Oct 24, 2025
Work Orders from this Case (6)
WO-01311347 Canceled
Repair
Created: Oct 24, 2025
WO-01311348 (current) Canceled
Repair
Created: Oct 24, 2025
WO-01311353 Invoiced
Preventive Maintenance • Craig Walker
Created: Oct 24, 2025 • Closed: Nov 4, 2025
WO-01311355 Invoiced
Preventive Maintenance • Craig Walker
Created: Oct 24, 2025 • Closed: Nov 4, 2025
WO-01311357 Invoiced
Preventive Maintenance • Craig Walker
Created: Oct 24, 2025 • Closed: Nov 4, 2025
WO-01311366 Invoiced
Preventive Maintenance • Craig Walker
Created: Oct 24, 2025 • Closed: Nov 4, 2025
On Track
Canceled • 131 days old
🚨
Primary Delay 1.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/28/25 RCook- Duplicate WO of WO-01311366. Please cancel.


10/28/25 AJinerson - Call logged on WO-01311366. 

Spoke with Patricia Mosley who confirmed scheduling tech visit for Monday, 11/3 with arrival between 11AM-1PM. 

Confirmed tech to work through Tuesday, 11/4 as well if needed to complete any remaining repairs/PMs.

POC on site: Patricia Mosley 

(251) 597-8278

Parts location: Patricia will have parts and give to tech 

Arrival instructions - no further instructions/requirements for this visit. 


10/28/25 AJinerson - Call logged on WO-01311366. Called and left 2nd VM for Patricia regarding needing to schedule service. 


10/28/25 NatoshaB - Whitney confirmed parts should arrive to site today: 1Z4766270346712809




10/27/25 AJinerson - Call logged on WO-01311366. Called Patricia and left VM regarding needing to confirm if parts arrived on site from Ferno and ready to schedule. 

Site has 6 WOs in total, 3 of which being repairs and it's listed that Ferno is shipping parts out for the 3 below WOs:

WO-01311366

WO-01311353

WO-01311348

⚠️ Problem Description
PLEASE REPLACE WORN WHEELS AND PERFORM PM. PARTS ARE BEING SENT FOR WHEEL REPLACEMENT. IF MORE PARTS ARE NEEDED FOR REPAIR, PLEASE CONTACT SERVICE@FERNO.COM
📄 Description
Ferno Power X1 Power Cot

Timeline

📞
Case Linked Oct 24, 11:29 AM
Case Number: 00538139
Subject: PCS2501813.MEDCARE
Status: Closed
📋
Work Order Created Oct 24, 3:58 PM
Work Order: WO-01311348
Type: Repair
Priority: P3
📅
Status: Ready for Scheduling by Jessica Sells Oct 24, 4:23 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 24m
2.0 business days
👷
2 Technician Assigned Oct 27, 4:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 0h
🗓️
2 Status: Scheduled Oct 28, 2:40 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-03T16:00:00.000+0000
🆕
Status: Entered by Rhea Berry Oct 28, 2:58 PM
From: Scheduled
To: Entered
Duration in Previous: 17m
🚫
Status: Canceled by Jessica Sells Oct 28, 3:11 PM
From: Entered
To: Canceled
Duration in Previous: 13m

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.2 business hours

🔗 Related Artifacts

📞
Case 00538139
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P3
Type
Repair
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Oct 24, 3:58 PM
Invoice #
N/A

Details