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WO-01311512 ↗ ServiceMax

PRIORITY AMBULANCE • Repair • P7

📍 PRIORITY AMBULANCE — 503 JONES CIRCLE, NEWPORT TN, 37821

Oct 27, 2025 → Nov 13, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Nov 5, 2025
✗ SLA Missed
Active: 6 biz days
Paused: 7 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Oct 27 → Nov 5, 2025
7 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 6, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
2d
▶ Clock Running
Status: Assigned
Nov 6 → Nov 10, 2025
2 business days (counted)
Running total: 3 of 7 biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 13, 2025
2 business days (counted)
Running total: 5 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 14, 2025
1 business day (counted)
Running total: 6 of 7 biz days used
Created: Oct 27, 2025 Completed: Nov 14, 2025
Business Days Used 6 / 7
0 7d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 27 → Oct 27 Created ▶ Running 0 0 / 7
Oct 27 → Oct 27 L2 Screening ▶ Running 0 0 / 7
Oct 27 → Nov 5 Awaiting Parts ⏸ Paused 7 —
Nov 5 → Nov 6 Ready for Scheduling ▶ Running 1 1 / 7
Nov 6 → Nov 10 Assigned ▶ Running 2 3 / 7
Nov 10 → Nov 13 Scheduled ▶ Running 2 5 / 7
Nov 13 → Nov 14 Tech On Site ▶ Running 1 6 / 7
Dispatch 0.1d
Material Management 7.8d
Coordinators 6.9d
Field Work 0.9d
Billing 0.9d
✗ SLA Missed
Dispatch
0.1 days
Material Management
7.8 days
Over SLA
Coordinators
6.9 days
Over SLA
Field Work
0.9 days
Billing
0.9 days
Created: Oct 27, 2025 Due: Nov 12, 2025 Completed: Nov 14, 2025 (1 days late)
📅
13.1 days Total Age
⏱️
7.8d in Awaiting Parts Longest Stage
🔄
19 transitions Status Changes
⚠️
9.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00536605
eBiotrack - New Work Order Request - Inspection Repair
Closed
Q-00030683 4 hrs labor 7.25 time in transit 448 IRS miles PRIORITY AMBULANCE Site: PRIORITY AMBULANCE Customer: PRIORITY AMBULANCE Customer #: 2863035 503 JONES CIRCLE NEWPORT, TN 37821 Inspection #: 29982 Asset ID: 13284161 Model: Ferno Washington Inc - Power X1 Notes: Follow-up required. Out of tolerance. Leg bearings bad Support poles seized Bolts corroded Cables broken Weld cracked Requires: 283-1674 x2 281-0190 x2 8125320 x2 1601791 x2 1527036 x2 239-1160 x2 365-4033 x2 819-3149 x1 from case 00536606 PRIORITY AMBULANCE Site: PRIORITY AMBULANCE Customer: PRIORITY AMBULANCE Customer #: 2863035 503 JONES CIRCLE NEWPORT, TN 37821 Inspection #: 29982 Asset ID: 13284157 Model: Ferno Washington Inc - Power X1 Notes: Follow-up required. Out of tolerance. Upper switch controls inoperable Requires: 090-6037 x1 Quote the part in the description and 1 hours
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lindsay Ellison
Owner
Shelby Robinson
Created
Oct 17, 2025
Work Orders from this Case (2)
WO-01311512 (current) Invoiced
Repair • Todd Fogiel
Created: Oct 27, 2025 • Closed: Nov 13, 2025
WO-01311513 Invoiced
Repair • Todd Fogiel
Created: Oct 27, 2025 • Closed: Nov 13, 2025
Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 7.8 days stuck in "Awaiting Parts"
⏱️
Total Delay 9.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
7.8d / 3.0d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
2.6d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.8d / 1.0d SLA
L2 Review
1.3d
WO Correction Needed
0.9d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/19 KWeiss, Photo affidavit attached to w/o. Closing w/o for billing review.

11/18 KWeiss, Placing in w/o correction needed.

Missing required pictures of hydraulic hoses curved toward head end, actuator harness properly zip tied, 6 zip ties, to hydraulic hose, wire harness at foot end, coming from PCB housing, zip tied to foot end crosstube, s/n.

11/17 KWeiss, Placing in w/o correction needed.

Missing required pictures.

11/17/25 DPatton - placing in L2 Review (inx cot repair)

11/10 MOwens Lindsay replied back to the email that this Thursday 11/13 works for the repair visit. This is the first available opening for the tech. Arrival between 10-11am.

11/10 MOwens Called to speak to Lindsay. Left a msg for her to call back to schedule the repair visit for later this week. Also sent an email to Lindsay.

11/7 MOwens Called to speak to Lindsey. Left a vm for her to call back to schedule the repair/PM visit next week.

11/03/2025 LHill-rec'd call from LIndsey at 865-292-4731. She said it was okay to schedule both WOs at the same time when all parts have been shipped. See logged call on WO-01311513.


11/3/2025 LHill-Called (423) 587-3971 for Lindsay Ellison. She was busy at the moment. spoke with Lauren-advised her parts have delivered for 1 WO but on the other parts haven't shipped out yet. Just wanted to make sure you wanted these done together. She said she would have Lindsay to call me back in a few.

See logged call on WO-01311513.

🔧 Work Performed
Worn components removed New components installed Unit cycle tested
🔍 Technician Findings
Unit located
⚠️ Problem Description
Q-00030683 4 hrs labor 7.25 time in transit 448 IRS miles PRIORITY AMBULANCE Site: PRIORITY AMBULANCE Customer: PRIORITY AMBULANCE Customer #: 2863035 503 JONES CIRCLE NEWPORT, TN 37821 Inspection #: 29982 Asset ID: 13284161 Model: Ferno Washington Inc - Power X1 Notes: Follow-up required. Out of tolerance. Leg bearings bad Support poles seized Bolts corroded Cables broken Weld cracked Requires: 2831674 x2 2810190 x2 8125320 x2 1601791 x2 1527036 x2 2391160 x2 3654033 x2 8193149 x1 https://www.ebiotrack.com/workorder.php?wo=69244
📄 Description
Ferno Power X1 Power Cot

Timeline

📞
Case Linked Oct 17, 10:45 PM
Case Number: 00536605
Subject: eBiotrack - New Work Order Request - Inspection Repair
Status: Closed
⚠️ 6.2 business days
📋
▶
2 Work Order Created Oct 27, 12:44 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Oct 27, 1:14 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 27m
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Amy Greene Nov 5, 4:41 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 9d 4h
👷
▶
2 Technician Assigned Nov 6, 8:47 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16h 6m
🔩
9x Parts Added Nov 6, 4:29 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
⏳ 2.9 business days
🗓️
▶
2 Status: Scheduled Nov 10, 2:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-13T15:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Todd Fogiel Nov 13, 1:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 23h
✔️
Status: Completed by Todd Fogiel Nov 13, 8:17 PM
From: Tech On Site
To: Completed
Duration in Previous: 6h 48m
⏱️
3x Labor Added Nov 13, 8:26 PM
Type: Labor, Travel
Status: Open
Qty: 3, 239, 5
🏁
Status: Closed by Todd Fogiel Nov 13, 8:33 PM
From: Completed
To: Closed
Duration in Previous: 15m
⏳ 2.4 business days
👀
Status: L2 Review by Diane Patton Nov 17, 12:26 PM
From: Closed
To: L2 Review
Duration in Previous: 3d 15h
✏️
Status: WO Correction Needed by Keith Weiss Nov 17, 1:23 PM
From: L2 Review
To: WO Correction Needed
Duration in Previous: 56m
🏁
Status: Closed by Todd Fogiel Nov 17, 1:35 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 12m
👀
Status: L2 Review by Diane Patton Nov 18, 11:56 AM
From: Closed
To: L2 Review
Duration in Previous: 22h 21m
✏️
Status: WO Correction Needed by Keith Weiss Nov 18, 4:50 PM
From: L2 Review
To: WO Correction Needed
Duration in Previous: 4h 53m
🏁
Status: Closed by Todd Fogiel Nov 18, 11:48 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 6h 57m
👀
Status: L2 Review by Diane Patton Nov 19, 8:48 AM
From: Closed
To: L2 Review
Duration in Previous: 8h 59m
🏁
Status: Closed by Keith Weiss Nov 19, 1:04 PM
From: L2 Review
To: Closed
Duration in Previous: 4h 16m
📄
Status: Ready to Bill by Diane Patton Nov 19, 1:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 36m
📨
▶
2 Status: Invoice Pending Nov 19, 1:49 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Nov 20, 11:00 AM
Invoice Number: SM-246986

Bottlenecks

Awaiting Parts
Duration: 7.8 business days (threshold: 3.0 business days)
Exceeded by 4.8 business days
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

📞
Case 00536605
Closed
📦
Parts Order 00084224
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
Todd Fogiel
Scheduled
Nov 13, 10:00 AM
Created
Oct 27, 12:44 PM
Invoice #
SM-246986

Work Details (12)

Name Type Status Qty Amount Date
WL-02998811 Parts Open 2 $118.00 Nov 6, 4:29 PM
WL-02998812 Parts Open 2 $850.00 Nov 6, 4:29 PM
WL-02998813 Parts Open 2 $136.00 Nov 6, 4:29 PM
WL-02998814 Parts Open 2 $1.50 Nov 6, 4:29 PM
WL-02998815 Parts Open 2 $626.00 Nov 6, 4:29 PM
WL-02998816 Parts Open 2 $6.00 Nov 6, 4:29 PM
WL-02998817 Parts Open 2 $4.00 Nov 6, 4:29 PM
WL-02998818 Parts Open 1 $53.00 Nov 6, 4:29 PM
WL-02998819 Expenses Open 1 $17.41 Nov 6, 4:29 PM
WL-03006797 Labor Open 3 $390.00 Nov 13, 8:26 PM
WL-03006798 Travel Open 239 $167.30 Nov 13, 8:26 PM
WL-03006799 Labor Open 5 $650.00 Nov 13, 8:26 PM

Details