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WO-01311513 ↗ ServiceMax

PRIORITY AMBULANCE • Repair • P7

📍 PRIORITY AMBULANCE — 503 JONES CIRCLE, NEWPORT TN, 37821

Oct 27, 2025 → Nov 13, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Nov 5, 2025
✗ SLA Missed (4 biz days late)
Active: 11 biz days
Paused: 2 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts
Oct 27 → Oct 29, 2025
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
8d
▶ Clock Running
Status: Assigned
Oct 29 → Nov 10, 2025
8 business days (counted)
Running total: 8 of 7 biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 14, 2025
3 business days (counted)
Running total: 11 of 7 biz days used
Created: Oct 27, 2025 Completed: Nov 14, 2025
Business Days Used 11 / 7
0 7d budget +4d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 27 → Oct 27 Created ▶ Running 0 0 / 7
Oct 27 → Oct 27 L2 Screening ▶ Running 0 0 / 7
Oct 27 → Oct 29 Awaiting Parts ⏸ Paused 2 —
Oct 29 → Oct 29 Ready for Scheduling ▶ Running 0 0 / 7
Oct 29 → Nov 10 Assigned ▶ Running 8 8 / 7
Nov 10 → Nov 14 Scheduled ▶ Running 3 11 / 7
Dispatch 0.0d
Material Management 2.9d
Coordinators 12.1d
Field Work 0.0d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.9 days
Coordinators
12.1 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Created: Oct 27, 2025 Due: Nov 12, 2025 Completed: Nov 14, 2025 (1 days late)
📅
13.1 days Total Age
⏱️
8.7d in Assigned Longest Stage
🔄
18 transitions Status Changes
⚠️
10.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00536605
eBiotrack - New Work Order Request - Inspection Repair
Closed
Q-00030683 4 hrs labor 7.25 time in transit 448 IRS miles PRIORITY AMBULANCE Site: PRIORITY AMBULANCE Customer: PRIORITY AMBULANCE Customer #: 2863035 503 JONES CIRCLE NEWPORT, TN 37821 Inspection #: 29982 Asset ID: 13284161 Model: Ferno Washington Inc - Power X1 Notes: Follow-up required. Out of tolerance. Leg bearings bad Support poles seized Bolts corroded Cables broken Weld cracked Requires: 283-1674 x2 281-0190 x2 8125320 x2 1601791 x2 1527036 x2 239-1160 x2 365-4033 x2 819-3149 x1 from case 00536606 PRIORITY AMBULANCE Site: PRIORITY AMBULANCE Customer: PRIORITY AMBULANCE Customer #: 2863035 503 JONES CIRCLE NEWPORT, TN 37821 Inspection #: 29982 Asset ID: 13284157 Model: Ferno Washington Inc - Power X1 Notes: Follow-up required. Out of tolerance. Upper switch controls inoperable Requires: 090-6037 x1 Quote the part in the description and 1 hours
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lindsay Ellison
Owner
Shelby Robinson
Created
Oct 17, 2025
Work Orders from this Case (2)
WO-01311512 Invoiced
Repair • Todd Fogiel
Created: Oct 27, 2025 • Closed: Nov 13, 2025
WO-01311513 (current) Invoiced
Repair • Todd Fogiel
Created: Oct 27, 2025 • Closed: Nov 13, 2025
Completed with significant delays
Invoiced • 128 days old
🚨
Primary Delay 8.7 days stuck in "Assigned"
⏱️
Total Delay 10.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
2.9d / 3.0d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
8.7d / 0.5d SLA
Scheduled
2.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.3d / 1.0d SLA
L2 Review
1.3d
WO Correction Needed
1.4d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/19 KWeiss, Photo affidavit attached to w/o. Closing w/o for billing review.

11/18 KWeiss, Placing in w/o correction needed.

Missing required pictures of hydraulic hoses curved toward head end, actuator harness properly zip tied, 6 zip ties, to hydraulic hose, wire harness at foot end, coming from PCB housing, zip tied to foot end crosstube, s/n.

11/17 KWeiss, Placing in w/o correction needed.

Missing required pictures.

11/10 MOwens Lindsay replied back to the email that this Thursday 11/13 works for the repair visit. This is the first available opening for the tech. Arrival between 10-11am.

11/10 MOwens Called to speak to Lindsay. Left a msg for her to call back to schedule the repair visit for later this week.

11/7 MOwens Called to speak to Lindsey. Left a vm for her to call back to schedule the repair/PM visit next week.

11/03/2025 LHill-rec'd call from LIndsey at 865-292-4731. She said it was okay to schedule both WOs at the same time when all parts have been shipped.


11/3/2025 LHill-Called (423) 587-3971 for Lindsay Ellison. She was busy at the moment. spoke with Lauren-advised her parts have delivered for 1 WO but on the other parts haven't shipped out yet. Just wanted to make sure you wanted these done together. She said she would have Lindsay to call me back in a few.


11/3/2025 LHill-checked parts on WO-01311512 and they still have not shipped.


10/30 MOwens Still waiting for parts for WO-01311512


Your shipment

1Z01E3E70397998084

Estimated delivery

Tomorrow, October 31 between 10:15 A.M. - 1:15 P.M. 

🔧 Work Performed
Worn switch Switch replaced Cycle test
🔍 Technician Findings
Unit located
⚠️ Problem Description
Q-00030683 4 hrs labor 7.25 time in transit 448 IRS miles from case 00536606 PRIORITY AMBULANCE Site: PRIORITY AMBULANCE Customer: PRIORITY AMBULANCE Customer #: 2863035 503 JONES CIRCLE NEWPORT, TN 37821 Inspection #: 29982 Asset ID: 13284157 Model: Ferno Washington Inc - Power X1 Notes: Follow-up required. Out of tolerance. Upper switch controls inoperable Requires: 0906037 x1 Quote the part in the description and 1 hours https://www.ebiotrack.com/workorder.php?wo=69245
📄 Description
Ferno Power X1 Power Cot

Timeline

📞
Case Linked Oct 17, 10:45 PM
Case Number: 00536605
Subject: eBiotrack - New Work Order Request - Inspection Repair
Status: Closed
⚠️ 6.2 business days
📋
▶
2 Work Order Created Oct 27, 12:46 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Oct 27, 1:09 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 22m
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Amy Greene Oct 29, 9:14 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 1d 20h
👷
▶
2 Technician Assigned Oct 29, 2:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 12m
🔩
2x Parts Added Oct 29, 3:27 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⚠️ 9.0 business days
🗓️
▶
2 Status: Scheduled Nov 10, 2:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-13T15:00:00.000+0000
⏳ 3.0 business days
✔️
Status: Completed by Todd Fogiel Nov 13, 8:17 PM
From: Scheduled
To: Completed
Duration in Previous: 3d 6h
⏱️
▶
2 Labor Added Nov 13, 8:31 PM
Labor Added → Status: Closed
🏁
Status: Closed by Todd Fogiel
From: Completed
To: Closed
Duration in Previous: 15m
⏳ 2.4 business days
👀
Status: L2 Review by Diane Patton Nov 17, 12:27 PM
From: Closed
To: L2 Review
Duration in Previous: 3d 15h
✏️
Status: WO Correction Needed by Keith Weiss Nov 17, 1:25 PM
From: L2 Review
To: WO Correction Needed
Duration in Previous: 57m
🏁
Status: Closed by Todd Fogiel Nov 17, 5:19 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 54m
👀
Status: L2 Review by Diane Patton Nov 18, 11:56 AM
From: Closed
To: L2 Review
Duration in Previous: 18h 36m
✏️
Status: WO Correction Needed by Keith Weiss Nov 18, 4:52 PM
From: L2 Review
To: WO Correction Needed
Duration in Previous: 4h 55m
🏁
Status: Closed by Todd Fogiel Nov 18, 11:46 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 6h 54m
👀
Status: L2 Review by Diane Patton Nov 19, 8:48 AM
From: Closed
To: L2 Review
Duration in Previous: 9h 1m
🏁
Status: Closed by Keith Weiss Nov 19, 1:06 PM
From: L2 Review
To: Closed
Duration in Previous: 4h 18m
📄
Status: Ready to Bill by Diane Patton Nov 19, 1:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 31m
📨
▶
2 Status: Invoice Pending Nov 19, 1:49 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Nov 20, 11:01 AM
Invoice Number: SM-246986

Bottlenecks

Assigned
Duration: 8.7 business days (threshold: 4.0 business hours)
Exceeded by 8.2 business days
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

📞
Case 00536605
Closed
📦
Parts Order 00084223
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
Todd Fogiel
Scheduled
Nov 13, 10:00 AM
Created
Oct 27, 12:46 PM
Invoice #
SM-246986

Work Details (3)

Name Type Status Qty Amount Date
WL-02988326 Parts Open 1 $209.00 Oct 29, 3:27 PM
WL-02988327 Expenses Open 1 $0.00 Oct 29, 3:27 PM
WL-03006808 Labor Open 1 $130.00 Nov 13, 8:31 PM

Details