Midmark Service Request Dispatch Authorization - WO-00120675
Closed
Zone 1
WD Scale timeout/Casters need installed/Cover clip broken - multiple serial #s
ADDITIONAL NOTES
Casters are already on-site and need to be installed. The Service Company Tech must return the defective or unused part(s)
using the return label provided to the customer. Mark on the SRA if the part(s) are defective or not used for repair. For
assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 735288 002-10316-00-813 1.00000
Ship Exchanged Open 735288 002-10084-00 1.00000
Ship Exchanged Open 735288 S006-00909 1.00000
Return
Exchange Open 735288 002-10084-00 -2
11/4/2025 CRamen spoke with Rochelle and scheduled for Wednesday 11/5/2025 with tech arrival between 8-10am.
10/31/2025 CRamen left a vm for a returned call to schedule for Tuesday 11/4/2025 with tech arrival between 1-3pm.
10/30 KHardison: Updated due date.
Your shipment
1ZE444250347538036
1 of 3 Piece Shipment
LINE NO: 1.1 QTY: 1 ITEM: 002-10084-00 SERIAL #: DESCRIPTION: KIT, SCALE PC BOARD
LINE NO: 2.1 QTY: 1 ITEM: 002-10084-00 SERIAL #: DESCRIPTION: KIT, SCALE PC BOARD
LINE NO: 4.1 QTY: 1 ITEM: S006-00909 SERIAL #: 1ZE444259048718033 DESCRIPTION: ARS LABEL, ST RT 47 WEST
LINE NO: 5.1 QTY: 1 ITEM: 002-10055-00 SERIAL #: DESCRIPTION: KIT, MIDMARK SIDE CLADDING L.H
LINE NO: 6.1 QTY: 1 ITEM: 002-10316-00-813 SERIAL #: DESCRIPTION: KIT, MIST TOUCH UP PAINT
Estimated delivery
Tomorrow, October 31 between 10:00 A.M. - 1:00 P.M.
10/29/2025 CRamen Assigned to Brandon and placed into APC
10/29 MOwens sent chatter to CRamen this dispatch is for Brandon
10/28/25 SReich -Left a vm, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.
🔧Work Performed
replaced scale board with parts sent by Midmark
calibrated scale
unit working as intended and placed back into service
🔍Technician Findings
scale not working properly
⚠️Problem Description
Zone 1
WD Scale timeout/Casters need installed/Cover clip broken - multiple serial #s
ADDITIONAL NOTES
Casters are already on-site and need to be installed. The Service Company Tech must return the defective or unused part(s)
using the return label provided to the customer. Mark on the SRA if the part(s) are defective or not used for repair. For
assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 735288 002-10316-00-813 1.00000
Ship Exchanged Open 735288 002-10084-00 1.00000
Ship Exchanged Open 735288 S006-00909 1.00000
Return
Exchange Open 735288 002-10084-00 -2
11/4/2025 CRamen spoke with Rochelle and scheduled for Wednesday 11/5/2025 with tech arrival between 8-10am.
📋
Outbound to +17244065732
Completed Oct 31, 2025
10/31/2025 CRamen left a vm for a returned call to schedule for Tuesday 11/4/2025 with tech arrival between 1-3pm.
📋
Outbound to +17244065732
Completed Oct 28, 2025
Left a vm, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.
Oct 29, 2025 8:43am
@Charles Ramen Here is Midmark dispatch for Brandon. Thanks
📅
WO-01311746 - Repair - 626 (Series) Chair - Hermitage - VA Medical Center
Nov 5, 2025 9:00am – 10:00am
Work Order: WO-01311746
Account: MIDMARK
Customer Case Number: SR 1483216 WO-00120675
Location: VA Medical Center
Address: 1515 N Hermitage Rd, Hermitage, PA 16148-3104
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2864970
Contact Name: Rochelle Landowski
Contact Phone: 1(724) 406-57
PDF
SRA_WO-00120675_ver1
Oct 28, 2025
JPG
img129
Nov 5, 2025
JPG
img128
Nov 5, 2025
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img130
Nov 5, 2025
Timeline
📞
Case Linked Oct 28, 3:12 PM
Case Number:00539024
Subject:Midmark Service Request Dispatch Authorization - WO-00120675
Status:Closed
📋
▶
2
Work Order Created Oct 28, 4:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Oct 29, 8:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:16h 38m, 0m
👷
▶
2
Technician Assigned Oct 29, 9:11 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Awaiting Parts - Customer
To:Assigned
Duration in Previous:27m
⚠️5.0 business days
📅
▶
2
Dispatch Scheduled Nov 4, 12:46 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From:Assigned
To:Scheduled
Duration in Previous:6d 4h
⏳2.0 business days
🔩
2x Parts Added Nov 5, 4:36 PM
Type:Parts, Labor
Status:Open
Qty:1
✔️
Status: Completed by Brandon GreenNov 5, 4:42 PM
From:Scheduled
To:Completed
Duration in Previous:1d 3h
🏁
Status: Closed by Brandon GreenNov 6, 3:54 PM
From:Completed
To:Closed
Duration in Previous:23h 11m
📋
Status: 07e-Partial Project by Nancy SuarezNov 7, 3:26 PM
From:Closed
To:07e-Partial Project
Duration in Previous:23h 31m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Nov 11, 8:59 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Nancy Suarez
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2m
💰
Status: Invoiced by Nancy SuarezNov 11, 9:05 AM
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳1.0 business days
🧾
Invoice Created Nov 12, 12:12 PM
Invoice Number:SM-246178
Bottlenecks
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Completed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)