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← WO Overview

WO-01311752 ↗ ServiceMax

MIDMARK • Repair • P4

📍 VA Medical Center — 1515 N Hermitage Rd, Hermitage PA, 16148-3104

Oct 28, 2025 → Nov 5, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 3, 2025
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 28 → Oct 29, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Oct 29 → Oct 30, 2025
1 business day (not counted)
4d
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Nov 5, 2025
4 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 5 of 4 biz days used
Created: Oct 28, 2025 Completed: Nov 5, 2025
Business Days Used 5 / 4
0 4d budget +1d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 28 → Oct 28 Created ▶ Running 0 0 / 4
Oct 28 → Oct 29 Ready for Scheduling ▶ Running 1 1 / 4
Oct 29 → Oct 29 Assigned ▶ Running 0 1 / 4
Oct 29 → Oct 30 Awaiting Parts - Customer ⏸ Paused 1 —
Oct 30 → Nov 5 Ready for Scheduling ▶ Running 4 5 / 4
Nov 5 → Nov 5 Scheduled ▶ Running 0 5 / 4
Dispatch 0.0d
Material Management 2.0d
Coordinators 7.4d
Field Work 0.0d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
7.4 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Created: Oct 28, 2025 Due: Nov 6, 2025 Completed: Nov 5, 2025 (1 days early)
📅
6.5 days Total Age
⏱️
5.0d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
5.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539024
Midmark Service Request Dispatch Authorization - WO-00120675
Closed
Zone 1 WD Scale timeout/Casters need installed/Cover clip broken - multiple serial #s ADDITIONAL NOTES Casters are already on-site and need to be installed. The Service Company Tech must return the defective or unused part(s) using the return label provided to the customer. Mark on the SRA if the part(s) are defective or not used for repair. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 735288 002-10316-00-813 1.00000 Ship Exchanged Open 735288 002-10084-00 1.00000 Ship Exchanged Open 735288 S006-00909 1.00000 Return Exchange Open 735288 002-10084-00 -2
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rochelle Landowski
Owner
Sherry Reich
Created
Oct 28, 2025
Work Orders from this Case (5)
WO-01311746 Invoiced
Repair • Brandon Green
Created: Oct 28, 2025 • Closed: Nov 6, 2025
WO-01311748 Invoiced
Repair • Brandon Green
Created: Oct 28, 2025 • Closed: Nov 5, 2025
WO-01311750 Invoiced
Repair • Brandon Green
Created: Oct 28, 2025 • Closed: Nov 5, 2025
WO-01311751 Invoiced
Repair • Brandon Green
Created: Oct 28, 2025 • Closed: Nov 5, 2025
WO-01311752 (current) Invoiced
Repair • Brandon Green
Created: Oct 28, 2025 • Closed: Nov 5, 2025
Completed with minor delays
Invoiced • 127 days old
🚨
Primary Delay 5.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 5.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.5d / 1.0d SLA
Awaiting Parts - Customer
2.0d
Scheduled
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.8d / 1.0d SLA
WO Correction Needed
1.4d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/7/25 NSuarez PG 7 Is missing Date of service, Name of trained Technician performing service, Problem change, Cause Change and Resolution change.

11/4/2025 CRamen spoke with Rochelle and scheduled for Wednesday 11/5/2025 with tech arrival between 8-10am. 


10/31/2025 CRamen left a vm for a returned call to schedule for Tuesday 11/4/2025 with tech arrival between 1-3pm. 

🔧 Work Performed
wrong part sent Pt R sent Pt L needed notifying Midmark to send correct part
🔍 Technician Findings
Pt L plastic cover broken
⚠️ Problem Description
Zone 1 WD Scale timeout/Casters need installed/Cover clip broken - multiple serial #s ADDITIONAL NOTES Casters are already on-site and need to be installed. The Service Company Tech must return the defective or unused part(s) using the return label provided to the customer. Mark on the SRA if the part(s) are defective or not used for repair. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 735288 002-10055-00 1.00000
📄 Description
Midmark 626 (Series) (-001 thru -006) Barrier-Free Exam Chair

Timeline

📞
Case Linked Oct 28, 3:12 PM
Case Number: 00539024
Subject: Midmark Service Request Dispatch Authorization - WO-00120675
Status: Closed
📋
▶
2 Work Order Created Oct 28, 4:10 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Oct 29, 8:47 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 16h 35m, 0m
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Kimberly Hardison Oct 30, 8:54 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 0h
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Nov 5, 9:27 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 1h
⏱️
▶
3 Labor Added Nov 5, 5:08 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Brandon Green
From: Scheduled
To: Completed
Duration in Previous: 7h 40m
🏁
Status: Closed by Brandon Green
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.9 business days
✏️
Status: WO Correction Needed by Nancy Suarez Nov 7, 3:25 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 22h
⏳ 2.0 business days
🏁
Status: Closed by Brandon Green Nov 10, 2:22 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 22h
📄
▶
3 Status: Ready to Bill Nov 11, 9:00 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 1.0 business days
🧾
Invoice Created Nov 12, 12:12 PM
Invoice Number: SM-246178

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00539024
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Brandon Green
Scheduled
Nov 5, 9:00 AM
Created
Oct 28, 4:10 PM
Invoice #
SM-246178

Work Details (1)

Name Type Status Qty Amount Date
WL-02997577 Labor Open 0.25 $27.50 Nov 5, 5:08 PM

Details