Detailed work order timeline, KPIs, and analysis
PARAMUS EMS • Repair • P7
📍 Paramus EMS - Midland Ave — 295 E Midland Ave, Paramus NJ, 07652
Oct 28, 2025 → Nov 25, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 28 → Oct 28 | Created | ▶ Running | 0 | 0 / 7 |
| Oct 28 → Oct 29 | L2 Screening | ▶ Running | 1 | 1 / 7 |
| Oct 29 → Oct 30 | Awaiting Parts | ⏸ Paused | 1 | — |
| Oct 30 → Oct 30 | Ready for Scheduling | ▶ Running | 0 | 1 / 7 |
| Oct 30 → Nov 5 | Assigned | ▶ Running | 4 | 5 / 7 |
| Nov 5 → Nov 7 | Scheduled | ▶ Running | 2 | 7 / 7 |
| Nov 7 → Nov 7 | Completed | ▶ Running | 0 | 7 / 7 |
| Nov 7 → Nov 11 | Incomplete | ▶ Running | 1 | 8 / 7 |
| Nov 11 → Nov 12 | Awaiting Parts | ⏸ Paused | 1 | — |
| Nov 12 → Nov 13 | Reschedule | ▶ Running | 1 | 9 / 7 |
| Nov 13 → Nov 19 | Scheduled | ▶ Running | 4 | 13 / 7 |
| Nov 19 → Nov 19 | Incomplete | ▶ Running | 0 | 13 / 7 |
| Nov 19 → Nov 19 | Reschedule | ▶ Running | 0 | 13 / 7 |
| Nov 19 → Nov 19 | Awaiting Parts | ⏸ Paused | 0 | — |
| Nov 19 → Nov 20 | Reschedule | ▶ Running | 1 | 14 / 7 |
| Nov 20 → Nov 25 | Scheduled | ▶ Running | 3 | 17 / 7 |
1.21.26 yCAMPOS - credit processed SM-247909-CM $158.00
Invoice: SM-247909 - 11/30/25
Partial Credit: $158.00
Reason: 2nd Trip
Root Cause/Details: Customer disputes travel and mileage charges related to an unintended return trip that wasn't quoted prior to scheduling. FSE arrived onsite to complete PMs + this repair on Nov. 7th, but found he did not have the correct parts the customer needed due to EMSAR shipping error. See notes on PO #00085544. Amount requested is the total mileage and travel labor for the 2nd trip, $130 + $28.
11/20 KSmith -- Scheduled for 11/25 with Milton. 8-10am
11/20 KSmith -- Sent email to Milton advising parts have shipped and are arriving tomorrow. Parts will be verified before going onsite by FSE. Advised Milton we have Tuesday/Wednesday available next week to schedule for (If parts are correct)
11/19/25 RCook- Updated due date based on parts. Removed delay code
11/19 SRogers: added a THIRD part order for the same part originally ordered. MM shipped out stretcher straps instead of Stryker stair chair track belts. Need correct parts shipped ASAP.
11/19 KSmith -- Wrong parts were shipped again. Teams message to Shawn to enter another PO for the correct parts again.
11/13 KSmith -- Scheduled for 11/18 with Milton. 10am-12pm
11/13 KSmith -- Milton wanted 8-10am arrival on 11/18, advised we have 10am-12pm, but we have 8-10am on 11/19 available. Awaiting response
11/13 KSmith -- Sent email to schedule for 11/18
11/13/25 RCook- Updated due date based on parts. Removing delay code.
11/12/2025 KeithC- Taking items and pick ticket to shipping desk
11/5 KSmith -- Scheduled for Friday with Milton on WO-01311760
11/5 KSmith -- Sent email to Milton to schedule for Friday on WO-01311760
11/4/25 RCook- Updated due date based on parts. Parts for WO-01311758 are shipping today. No ETA available yet. WO-01311759 and WO-01311758 should be scheduled together.
11/4 KSmith -- Parts for WO-01311758 are shipping today
10/30 KSmith -- Awaiting parts for WO-01311758
10/29 KSmith -- Goes to Darrell Hope. Schedule with WO-01311760 and WO-01311758. Milton wants to schedule everything at once
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02990911 | Parts | Open | 2 | $1,674.00 | Oct 30, 9:32 PM |
| WL-02990912 | Expenses | Open | 1 | $0.00 | Oct 30, 9:32 PM |
| WL-03005049 | Expenses | Open | 1 | $0.00 | Nov 12, 4:30 PM |
| WL-03013233 | Expenses | Open | 1 | $20.42 | Nov 19, 2:44 PM |
| WL-03020143 | Labor | Open | 1 | $130.00 | Nov 25, 5:58 PM |
| WL-03020144 | Labor | Open | 0.98333333333333 | $130.00 | Nov 25, 5:58 PM |
| WL-03020145 | Travel | Open | 40 | $28.00 | Nov 25, 5:58 PM |