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WO-01311760 ↗ ServiceMax

PARAMUS EMS • Preventive Maintenance • PSM

📍 Paramus EMS - Midland Ave — 295 E Midland Ave, Paramus NJ, 07652

Oct 28, 2025 → Nov 7, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (4 biz days late)
Active: 8 biz days
🕐 Clock stopped: Invoiced (Nov 7, 2025)
▶ Clock Running
Status: Created
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 28 → Oct 29, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Reschedule
Oct 29 → Nov 5, 2025
5 business days (counted)
Running total: 6 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 7, 2025
2 business days (counted)
Running total: 8 of ? biz days used
Created: Oct 28, 2025 Invoiced: Nov 7, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 28 → Oct 28 Created ▶ Running 0 0
Oct 28 → Oct 29 Ready for Scheduling ▶ Running 1 1
Oct 29 → Oct 29 Assigned ▶ Running 0 1
Oct 29 → Oct 29 Scheduled ▶ Running 0 1
Oct 29 → Nov 5 Reschedule ▶ Running 5 6
Nov 5 → Nov 7 Scheduled ▶ Running 2 8
Dispatch 0.0d
Coordinators 10.5d
Billing 14.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
10.5 days
Over SLA
Billing
14.2 days
Over SLA
Created: Oct 28, 2025 Due: Nov 26, 2025 Completed: Nov 7, 2025 (19 days early)
📅
8.4 days Total Age
⏱️
13.7d in Billing Review Longest Stage
🔄
14 transitions Status Changes
⚠️
17.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538810
Re-Quote needed - waiting to be synced to EBT
Closed
Q-00030809 We have a manual Ferno model 59-T EZ Glide Evacuation Chair, serial number 09N-109667, which needs a wheel to be replaced and general preventive maintenance. Part needed: 1ea 1901494 We have a manual Stryker stair chair, model 6252 Stair-Pro, serial number 040940374, which needs a broken track replaced and general preventive maintenance. Please see the attached photo. Parts needed: 2ea 6252-001-085 We have 3 other manual Stryker model 6252 Stair-Pro stair chairs that work well, for which preventive maintenance is in order. They are similar in age to the one with the broken track.
Priority
High
Origin
Phone
Reason
New Case
Contact
Milt Kohlmann
Owner
Shelby Robinson
Created
Oct 28, 2025
Work Orders from this Case (3)
WO-01311758 Invoiced
Repair • Darrell Hope
Created: Oct 28, 2025 • Closed: Nov 7, 2025
WO-01311759 Invoiced
Repair • Darrell Hope
Created: Oct 28, 2025 • Closed: Nov 25, 2025
WO-01311760 (current) Invoiced
Preventive Maintenance • Darrell Hope
Created: Oct 28, 2025 • Closed: Nov 7, 2025
Completed with significant delays
Invoiced • 127 days old
🚨
Primary Delay 13.7 days stuck in "Billing Review"
⏱️
Total Delay 17.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
3.2d / 2.0d SLA
Reschedule
5.5d / 2.0d SLA
04-Scheduled
0.0d
Closed
2.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA
Billing Review
13.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Travel for 11/7/25 billed on WO 1311758

11/21/25 DPatton - (4) units PM'd in EBT but 20+ in work performed

11/5 KSmith -- Scheduled for Friday with Milton on WO-01311760

11/5 KSmith -- Sent email to Milton to schedule for Friday on WO-01311760

11/4 KSmith -- Parts for WO-01311758 are shipping today

10/30 KSmith -- Awaiting parts for WO-01311758

10/29 KSmith -- Milton decided to wait until the parts for the repairs ship so everything can be completed together. Repair WOs, WO-01311759, WO-01311758

10/29 KSmith -- Scheduled for tomorrow with Milton at 2pm

10/29 KSmith -- Sent email to schedule for tomorrow

🔧 Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 09N-109667 - Asset ID: 13288885 Stryker Medical - 6252 Stair-Pro Serial #: 040940373 - Asset ID: 13288883 Stryker Medical - 6252 Stair-Pro Serial #: 040940375 - Asset ID: 13288882 Stryker Medical - 6252 Stair-Pro Serial #: 040840372 - Asset ID: 13288881
⚠️ Problem Description
Q-00030809 We have 3 other manual Stryker model 6252 Stair-Pro stair chairs that work well, for which preventive maintenance is in order. They are similar in age to the one with the broken track. https://www.ebiotrack.com/inspection.php?iid=30852
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Oct 28, 7:52 AM
Case Number: 00538810
Subject: Re-Quote needed - waiting to be synced to EBT
Status: Closed
📋
2 Work Order Created Oct 28, 5:05 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Oct 29, 9:35 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16h 30m
🗓️
2 Status: Scheduled Oct 29, 1:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-30T18:00:00.000+0000
🔄
Status: Reschedule by Kourtney Smith Oct 29, 3:39 PM
From: Scheduled
To: Reschedule
Duration in Previous: 2h 34m
⚠️ 6.0 business days
🗓️
2 Status: Scheduled Nov 5, 12:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-07T14:00:00.000+0000
3.0 business days
⏱️
3 6x Labor Added Nov 7, 6:12 PM
6x Labor Added → Status: 04-Scheduled → Status: Closed
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 2d 6h
🏁
Status: Closed by Ben Saur
From: 04-Scheduled
To: Closed
Duration in Previous: 1m
2.7 business days
📄
2 Status: Ready to Bill Nov 12, 9:37 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💵
Status: Billing Review by Diane Patton Nov 12, 1:07 PM
From: Invoice Pending
To: Billing Review
Duration in Previous: 3h 28m
🚨 14.0 business days
🏁
Status: Closed by Ben Saur Dec 3, 11:51 AM
From: Billing Review
To: Closed
Duration in Previous: 20d 22h
📄
3 Status: Ready to Bill Dec 3, 2:31 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 40.0 business days
🧾
Invoice Created Jan 30, 5:51 PM
Invoice Number: SM-248094

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Reschedule
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business hours
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Billing Review
Duration: 13.7 business days (threshold: 2.0 business days)
Exceeded by 11.7 business days

🔗 Related Artifacts

📞
Case 00538810
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Darrell Hope
Scheduled
Nov 7, 9:00 AM
Created
Oct 28, 5:05 PM
Invoice #
SM-248094

Work Details (6)

Name Type Status Qty Amount Date
WL-03000540 Labor Open 0.5 $82.00 Nov 7, 6:12 PM
WL-03000541 Labor Open 0.5 $82.00 Nov 7, 6:12 PM
WL-03000542 Labor Open 0.25 $82.00 Nov 7, 6:12 PM
WL-03000543 Labor Open 0.25 $82.00 Nov 7, 6:12 PM
WL-03000544 Labor Open 1 $0.00 Nov 7, 6:12 PM
WL-03000545 Travel Open 20 $0.00 Nov 7, 6:12 PM

Details