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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311895 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 OVERLAND PARK REGIONAL — 10500 QUIVIRA RD, OVERLAND PARK KS, 66215

Oct 29, 2025 → Feb 12, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (220 biz days early)
Active: 36 biz days
Paused: 34 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
30d
▶ Clock Running
Status: Created
Oct 29 → Dec 15, 2025
30 business days (counted)
Running total: 30 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 4, 2026
34 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 11, 2026
5 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 36 of ? biz days used
Created: Oct 29, 2025 Completed: Feb 12, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Dec 15 Created ▶ Running 30 30
Dec 15 → Feb 4 Ready for Release ⏸ Paused 34 —
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 30
Feb 4 → Feb 11 Scheduled ▶ Running 5 35
Feb 11 → Feb 12 Tech On Site ▶ Running 1 36
Dispatch 30.8d
Holding 34.9d (excluded)
Coordinators 5.7d
Field Work 1.9d
✓ SLA Met
Dispatch
30.8 days
Over SLA
Holding (excluded from total)
34.9 days
Coordinators
5.7 days
Over SLA
Field Work
1.9 days
Over SLA
Created: Oct 29, 2025 Due: Dec 31, 2026 (301 days left)
📅
71.0 days Total Age
⏱️
34.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
34.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00539232
GE FMI 32097 WO - Overland Park
Closed
Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 29, 2025
Work Orders from this Case (3)
WO-01311894 Ready to Bill
FCO • Bennet O Dartey
Created: Oct 29, 2025 • Closed: Feb 12, 2026
WO-01311895 (current) Ready to Bill
FCO • Bennet O Dartey
Created: Oct 29, 2025 • Closed: Feb 12, 2026
WO-01311896 Ready to Bill
FCO • Bennet O Dartey
Created: Oct 29, 2025 • Closed: Feb 12, 2026
Behind Schedule - Needs Attention
Ready to Bill • 126 days old
🚨
Primary Delay 34.9 days stuck in "Ready for Release"
⏱️
Total Delay 34.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
30.8d / 0.5d SLA
Ready for Release
34.9d
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
5.6d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02/04/2026 MHamersley - recd email from Trai confirming device and ready to schedule for next week ... 02/04/2026 MHamersley - called 913-541-5494, Bio Med Shop, spoke to Trai Gallagher, POC; FSE Cred: VPRO, can use shop if no VPRO; sent f/u email: trai.gallagher@gehealthcare.com - offering date of next week, Feb 9-13 for FSE onsite visit ... 01/13/2026 MHamersley - sent email to William Kasyjanski, Biomedical Technician I; william.kasyjanski@gehealthcare.com
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
N/A
⚠️ Problem Description
Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Oct 29, 11:31 AM
Case Number: 00539232
Subject: GE FMI 32097 WO - Overland Park
Status: Closed
📋
Work Order Created Oct 29, 1:30 PM
Work Order: WO-01311895
Type: FCO
Priority: PC
🚨 31.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 46d 23h
🚨 35.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Feb 4, 1:06 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 51d 0h
👷
▶
3 Technician Assigned Feb 4, 1:51 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-11T05:00:00.000+0000, 2026-02-11T00:00:00.000+0000, 2026-02-11T17:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 44m
⚠️ 6.0 business days
🔧
Status: Tech On Site by Bennet Dartey Feb 11, 2:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 0h
⏳ 2.0 business days
✔️
▶
2 Status: Completed Feb 12, 6:22 PM
Status: Completed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Bennet Dartey Feb 12, 8:44 PM
From: Completed
To: Closed
Duration in Previous: 2h 22m
⏱️
Labor Added Feb 13, 10:25 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 13, 10:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 46m

Bottlenecks

Entered
Duration: 30.8 business days (threshold: 4.0 business hours)
Exceeded by 30.3 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

📞
Case 00539232
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Feb 11, 12:00 PM
Created
Oct 29, 1:30 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03103746 Labor Open 1 $100.00 Feb 12, 6:25 PM
WL-03104768 Labor Open 0.016666666666667 $38.00 Feb 13, 10:25 AM

Details