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WO-01312608 ↗ ServiceMax

ALLEGIANCE MOBILE HEALTH EMS - Corpus & Carrollton • Evaluation • P7

📍 Allegiance Mobile Health - Corpus Christi — 1702 N Lexington Blvd, Corpus Christi TX, 78409

Nov 3, 2025 → Nov 4, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Nov 13, 2025
✓ SLA Met (6 biz days early)
Active: 1 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Nov 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Completed
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Incomplete
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
0d
▶ Clock Running
Status: Reschedule
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
Created: Nov 3, 2025 Completed: Nov 4, 2025
Business Days Used 1 / 7
0 7d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0 / 7
Nov 3 → Nov 3 Ready for Scheduling ▶ Running 0 0 / 7
Nov 3 → Nov 3 Assigned ▶ Running 0 0 / 7
Nov 3 → Nov 3 Completed ▶ Running 0 0 / 7
Nov 3 → Nov 4 Incomplete ▶ Running 1 1 / 7
Nov 4 → Nov 4 Reschedule ▶ Running 0 1 / 7
Dispatch 0.0d
Coordinators 1.2d
Field Work 0.2d
Incomplete 0.7d (excluded)
Billing 1.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.2 days
Field Work
0.2 days
Incomplete (excluded from total)
0.7 days
Billing
1.8 days
Over SLA
Created: Nov 3, 2025 Due: Nov 12, 2025 Completed: Nov 4, 2025 (8 days early)
📅
1.7 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
1.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Oct 27, 2025
Visit 2 Nov 3, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538669
URGENT TECH ON-SITE - ALLEGIANCE MOBILE HEALTH (C-043171)
Closed
Q-00030798 Cots for eval only at this time: Stryker 6500 PowerPro 080539966 Stryker 6506 PowerPro 160939862 Stryker 6500 PowerPro XT 606439020 Ferno (model unknown) 19F-005110
Priority
High
Origin
Email
Reason
New Case
Contact
Bert Lopez (Ferno WOs)
Owner
Shelby Robinson
Created
Oct 27, 2025
Work Orders from this Case (4)
WO-01312602 Invoiced
Evaluation • Anthony Wirth
Created: Nov 3, 2025 • Closed: Nov 3, 2025
WO-01312604 Invoiced
Evaluation • Anthony Wirth
Created: Nov 3, 2025 • Closed: Nov 4, 2025
WO-01312606 Invoiced
Evaluation • Anthony Wirth
Created: Nov 3, 2025 • Closed: Nov 4, 2025
WO-01312608 (current) Invoiced
Evaluation • Anthony Wirth
Created: Nov 3, 2025 • Closed: Nov 4, 2025
Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Incomplete
0.7d
Reschedule
1.0d / 2.0d SLA
Completed
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/4/25 CDempsey- contacted Anthony about this Serviced wo.

11/3 KWeiss, W/O was for evaluation. Placing w/o in reschedule for tech to complete and close for follow up repair case to be created. Can not quote a repair from an evaluation w/o.

🔧 Work Performed
Evaluated the unit and found that several parts on the unit will need to be replaced. Bearings, Lower 090-6039 qty 2 Bearings, Upper 090-6038 qty 2 CABLE, GAS SPRING RELEASE 283-1674 qty 2 SHAFT, SLIDER 281-0190 qty 4
🔍 Technician Findings
Bearings, Lower 090-6039 qty 2 Bearings, Upper 090-6038 qty 2 CABLE, GAS SPRING RELEASE 283-1674 qty 2 SHAFT, SLIDER 281-0190 qty 4
⚠️ Problem Description
Q-00030798 Cots for eval only at this time: Ferno (model unknown) 19F-005110 https://www.ebiotrack.com/workorder.php?wo=69417
📄 Description
Ferno Power X1 Power Cot

Timeline

📞
Case Linked Oct 27, 2:43 PM
Case Number: 00538669
Subject: URGENT TECH ON-SITE - ALLEGIANCE MOBILE HEALTH (C-043171)
Status: Closed
⚠️ 6.0 business days
📋
▶
2 Work Order Created Nov 3, 1:18 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 3, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
⏱️
▶
2 2x Labor Added Nov 3, 2:58 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wirth
From: Assigned, Completed
To: Completed, Incomplete
Duration in Previous: 1h 29m, 0m
🔄
Status: Reschedule by Keith Weiss Nov 3, 8:54 PM
From: Incomplete
To: Reschedule
Duration in Previous: 5h 51m
✔️
Status: Completed by Rhonnie Reeves Nov 4, 9:39 AM
From: Reschedule
To: Completed
Duration in Previous: 12h 45m
🏁
Status: Closed by Anthony Wirth Nov 4, 11:10 AM
From: Completed
To: Closed
Duration in Previous: 1h 31m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 5, 12:54 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Nov 6, 12:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Nov 9, 10:31 PM
Invoice Number: SM-245736

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.8 business hours
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours

🔗 Related Artifacts

📞
Case 00538669
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
N/A
Technician
Anthony Wirth
Scheduled
N/A
Created
Nov 3, 1:18 PM
Invoice #
SM-245736

Work Details (2)

Name Type Status Qty Amount Date
WL-02994254 Labor Open 1.25 $162.50 Nov 3, 2:58 PM
WL-02994255 Labor Open 0.25 $0.00 Nov 3, 2:58 PM

Details