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WO-01312704 ↗ ServiceMax

EASTON GREENWICH RESCUE SQUAD • Repair • P7

📍 Easton Greenwich Rescue — 441 State Route 29, Greenwich NY, 12834

Nov 3, 2025 → Nov 14, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Nov 13, 2025
✗ SLA Missed
Active: 6 biz days
Paused: 2 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Nov 15, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts
Nov 4 → Nov 6, 2025
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
2d
▶ Clock Running
Status: Assigned
Nov 6 → Nov 10, 2025
2 business days (counted)
Running total: 3 of 7 biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 15, 2025
3 business days (counted)
Running total: 6 of 7 biz days used
Created: Nov 3, 2025 Completed: Nov 15, 2025
Business Days Used 6 / 7
0 7d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0 / 7
Nov 3 → Nov 4 L2 Screening ▶ Running 1 1 / 7
Nov 4 → Nov 6 Awaiting Parts ⏸ Paused 2 —
Nov 6 → Nov 6 Ready for Scheduling ▶ Running 0 1 / 7
Nov 6 → Nov 10 Assigned ▶ Running 2 3 / 7
Nov 10 → Nov 15 Scheduled ▶ Running 3 6 / 7
Dispatch 0.3d
Material Management 3.0d
Coordinators 6.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.3 days
Material Management
3.0 days
Coordinators
6.3 days
Over SLA
Billing
0.0 days
Created: Nov 3, 2025 Due: Nov 14, 2025 Completed: Nov 15, 2025 (on time)
📅
8.2 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
4.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540429
Repairs needed
Closed
Q-00030909 Ferno iNX SN: 17S-013779 Parts needed QTY 1 PN 0906093 QTY 1 PN 0374890 Ferno iNX SN: 18S-015652 Parts needed QTY 1 PN 0906093 QTY 3 PN 0905071 QTY 1 PN 0906101 Ferno iNX SN: 18S-015650 Parts needed QTY 1 PN 0906093 QTY 1 PN 0905071
Priority
High
Origin
Phone
Reason
New Case
Contact
FRANK BROWNELL
Owner
Shelby Robinson
Created
Nov 3, 2025
Work Orders from this Case (3)
WO-01312704 (current) Invoiced
Repair • Luis Torres
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01312705 Invoiced
Repair • Luis Torres
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01312706 Invoiced
Repair • Luis Torres
Created: Nov 3, 2025 • Closed: Nov 14, 2025
Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 4.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.3d / 1.0d SLA
Awaiting Parts
3.0d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.3d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Closed
2.2d / 1.0d SLA
L2 Review
0.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18 KWeiss, Reviewed pictures and closing w/o for billing review.

11/18/25 DPatton - placing in L2 Review (inx cot repair)

11/10 KSmith -- Scheduled for Friday with Frank on WO-01312705

11/10/25 RCook- Updated due date based on parts for WO-01312704

11/10 KSmith -- Sent email to Frank to schedule for Friday

11/7 KSmith -- Parts are shipping today

11/5 KSmith -- Goes to Luis

🔧 Work Performed
**R&R all 4 tires **R&R chest restraint assembly **Function & cycle tested to confirm no other issues
🔍 Technician Findings
Unit in service **All 4 tires very worn **Chest restraint assembly isn’t Ferno brand
⚠️ Problem Description
Q-00030909 Ferno iNX SN: 17S-013779 Parts needed QTY 1 PN 0906093 QTY 1 PN 0374890 https://www.ebiotrack.com/workorder.php?wo=69438
📄 Description
Ferno iNX Powered Cot

Timeline

📞
Case Linked Nov 3, 1:08 PM
Case Number: 00540429
Subject: Repairs needed
Status: Closed
📋
▶
2 Work Order Created Nov 3, 5:14 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Nov 3, 7:53 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 2h 38m
⏳ 3.5 business days
📅
Status: Ready for Scheduling by Sean Weaver Nov 6, 4:38 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 2d 20h
👷
▶
2 Technician Assigned Nov 6, 4:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20m
🔩
3x Parts Added Nov 7, 4:20 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Nov 10, 11:18 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-14T16:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 Labor Added Nov 14, 11:37 PM
Labor Added → Status: Completed
✔️
Status: Completed by Luis Torres
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 12h, 0m
⏳ 2.0 business days
👀
Status: L2 Review by Diane Patton Nov 18, 4:12 PM
From: Closed
To: L2 Review
Duration in Previous: 3d 16h
🏁
Status: Closed by Keith Weiss Nov 18, 4:29 PM
From: L2 Review
To: Closed
Duration in Previous: 17m
📄
▶
2 Status: Ready to Bill Nov 18, 6:14 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 30.7 business days
🧾
Invoice Created Jan 5, 10:20 AM
Invoice Number: SM-246913

Bottlenecks

Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00540429
Closed
📦
Parts Order 00084674
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Luis Torres
Scheduled
Nov 14, 11:00 AM
Created
Nov 3, 5:14 PM
Invoice #
SM-246913

Work Details (4)

Name Type Status Qty Amount Date
WL-03000299 Parts Open 1 $453.00 Nov 7, 4:20 PM
WL-03000300 Parts Open 1 $428.00 Nov 7, 4:20 PM
WL-03000301 Expenses Open 1 $16.16 Nov 7, 4:20 PM
WL-03008685 Labor Open 0.75 $97.50 Nov 14, 11:37 PM

Details