Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P7
SLA Clock
7 business days from creation · Target: Nov 13, 2025
✗ SLA Missed (1 biz days late)
🕐 Clock stopped: Completed (Nov 15, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Nov 4 → Nov 4, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
4d
▶ Clock Running
Status: Assigned
Nov 4 → Nov 10, 2025
4 business days (counted)
Running total: 5 of 7 biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 15, 2025
3 business days (counted)
Running total: 8 of 7 biz days used
Created: Nov 3, 2025
Completed: Nov 15, 2025
Business Days Used
8 / 7
0
7d budget
+1d over
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 3 → Nov 3
Created
▶ Running
0
0 / 7
Nov 3 → Nov 4
L2 Screening
▶ Running
1
1 / 7
Nov 4 → Nov 4
Awaiting Parts
⏸ Paused
0
—
Nov 4 → Nov 4
Ready for Scheduling
▶ Running
0
1 / 7
Nov 4 → Nov 10
Assigned
▶ Running
4
5 / 7
Nov 10 → Nov 15
Scheduled
▶ Running
3
8 / 7
Material Management
Coordinators Over SLA
Created: Nov 3, 2025
Due: Nov 14, 2025
Completed: Nov 15, 2025 (on time)
⏱️
4.9d in Assigned
Longest Stage
🔄
11 transitions
Status Changes
📦
1 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00540429
Repairs needed
Closed
Q-00030909
Ferno iNX SN: 17S-013779
Parts needed
QTY 1 PN 0906093
QTY 1 PN 0374890
Ferno iNX SN: 18S-015652
Parts needed
QTY 1 PN 0906093
QTY 3 PN 0905071
QTY 1 PN 0906101
Ferno iNX SN: 18S-015650
Parts needed
QTY 1 PN 0906093
QTY 1 PN 0905071
🚨
Primary Delay
4.9 days stuck in "Assigned"
⏱️
Total Delay
7.3 business days over SLA thresholds
SLA vs Actual Time by Status
L2 Screening
0.3d
/ 1.0d SLA
Awaiting Parts
1.0d
/ 3.0d SLA
Ready for Scheduling
0.3d
/ 1.0d SLA
Scheduled
4.0d
/ 2.0d SLA
Ready to Bill
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (5)
📋 Tasks (4)
💬 Chatter (1)
📅 Events (1)
📎 Files (6)
🔒
Internal CSA Notes
11/18 KWeiss, Reviewed pictures and closing w/o for billing review.
11/18/25 DPatton - placing in L2 Review (inx cot repair)
11/10 KSmith -- Scheduled for Friday with Frank on WO-01312705
11/10/25 RCook- Updated due date based on parts for WO-01312704
11/10 KSmith -- Sent email to Frank to schedule for Friday
11/7 KSmith -- Parts for WO-01312704 are shipping today
11/5 KSmith -- Awaiting parts for WO-01312704 . Frank wants to wait for all parts to arrive and schedule everything together
🔧
Work Performed
**R&R all 4 tires
**Installed 2 restraint buckle covers
**Installed wire channel covers underneath cot
**Function & cycle tested to confirm no other issues
🔍
Technician Findings
Unit in service
** All 4 tires very worn
**Missing 2 restraint buckle covers
**Missing both wire cover channels underneath cot
⚠️
Problem Description
Q-00030909
Ferno iNX SN: 18S-015652
Parts needed
QTY 1 PN 0906093
QTY 3 PN 0905071
QTY 1 PN 0906101
https://www.ebiotrack.com/workorder.php?wo=69439
📄
Description
Ferno iNX Powered Cot
📧
Email:Re: Easton Greenwich Rescue -- EMS Repairs -- WO-01312705
Completed
Nov 10, 2025
From: frankbrownell57@gmail.com
To: ksmith@emsar.com
See you Friday.
On Mon, Nov 10, 2025 at 11:18 AM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
Great thank you Frank. I have you on the schedule for Friday between 10am-12pm.
best regards,
Kourtney smith
account service coordinator I
East District coordinator
937-366-1038
877-323-6728 EXT 238
ksmith@emsar.com <mailto:ksmith@emsar.com> .
www.emsar.com <https://protect
📧
Email:Re: Easton Greenwich Rescue -- EMS Repairs -- WO-01312705
Completed
Nov 10, 2025
From: frankbrownell57@gmail.com
To: ksmith@emsar.com
Yes, Friday is fine.
On Mon, Nov 10, 2025 at 10:11 AM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
Good Morning Frank,
All the parts for the repairs have shipped and are scheduled to arrive on Wednesday.
Would Friday work for the technician to come onsite and service the units?
best regards,
Kourtney smith
account service coordinator I
East District coordinator
93
📧
Email:Re: Easton Greenwich Rescue -- EMS Repairs -- WO-01312705
Completed
Nov 5, 2025
From: frankbrownell57@gmail.com
To: ksmith@emsar.com
Ok, thanks for the update.
On Wed, Nov 5, 2025 at 9:55 AM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
Good Morning Frank,
Just wanted to let you know that parts for two of the units have shipped but we are still awaiting on parts for the third unit that needs repaired.
One those parts ship and the tracking updates I will reach out get you on the schedule ASAP.
BEST REGARDS,
KOURTNEY SMIT
📧
Email: Easton Greenwich Rescue -- EMS Repairs -- WO-01312705
Completed
Nov 5, 2025
To: frankbrownell57@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Easton Greenwich Rescue -- EMS Repairs -- WO-01312705
Body:
Good Morning Frank,
Just wanted to let you know that parts for two of the units have shipped but we are still awaiting on parts for the third unit that needs repaired.
One those parts ship and the tracking updates I will reach out get you on the schedule ASAP.
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-3
Nov 18, 2025 4:32pm
11/18 KWeiss, Reviewed pictures and closing w/o for billing review.
📅
WO-01312705 - Repair - iNX - Greenwich - Easton Greenwich Rescue
Nov 14, 2025 11:00am – 1:00pm
Work Order: WO-01312705
Account: EASTON GREENWICH RESCUE SQUAD
Customer Case Number:
Location: Easton Greenwich Rescue
Address: 441 State Route 29, Greenwich, NY 12834
Manufacturer: Ferno
Model #: iNX
Serial #: 18S-015652
Contact Name: FRANK BROWNELL
Contact Phone: 518-695-3187
Contact Email: frank
JPG
4_PN-0000021986_2025-11-14T21:46:27Z_WO-01312705.jpg
Nov 14, 2025
JPG
3_PN-0000021986_2025-11-14T21:46:27Z_WO-01312705.jpg
Nov 14, 2025
JPG
2_PN-0000021986_2025-11-14T21:46:27Z_WO-01312705.jpg
Nov 14, 2025
JPG
1_PN-0000021986_2025-11-14T21:46:27Z_WO-01312705.jpg
Nov 14, 2025
JPG
5_PN-0000021986_2025-11-14T21:46:27Z_WO-01312705.jpg
Nov 14, 2025
JPG
6_PN-0000021986_2025-11-14T21:46:27Z_WO-01312705.jpg
Nov 14, 2025
Timeline
📞
Case Number:
00540429
Subject:
Repairs needed
Status:
Closed
📋
🔍
From:
Entered
To:
L2 Screening
Duration in Previous:
0m
📦
📦
From:
L2 Screening
To:
Awaiting Parts
Duration in Previous:
2h 38m
📅
From:
Awaiting Parts
To:
Ready for Scheduling
Duration in Previous:
13h 40m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
2h 30m
🔩
Type:
Parts, Expenses
Status:
Open
Qty:
1, 3
📅
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
5d 23h
🚗
✔️
From:
Scheduled, Completed
To:
Completed, Closed
Duration in Previous:
4d 12h, 0m
👀
From:
Closed
To:
L2 Review
Duration in Previous:
3d 16h
🏁
From:
L2 Review
To:
Closed
Duration in Previous:
17m
📄
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
1m
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
🧾
Invoice Number:
SM-246913
Bottlenecks
Assigned
Duration: 4.9 business days (threshold: 4.0 business hours)
Exceeded by 4.4 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
🔗 Related Artifacts
📦
Parts Order 00084675
Closed
ℹ️ Work Order Details
Scheduled
Nov 14, 11:00 AM
Work Details (7)
Name
Type
Status
Qty
Amount
Date
WL-02995999
Parts
Open
1
$453.00
Nov 4, 4:20 PM
WL-02996000
Parts
Open
3
$21.00
Nov 4, 4:20 PM
WL-02996001
Parts
Open
1
$91.00
Nov 4, 4:20 PM
WL-02996002
Expenses
Open
1
$18.71
Nov 4, 4:20 PM
WL-03008689
Travel
Open
166
$0.00
Nov 14, 11:42 PM
WL-03008690
Labor
Open
1
$130.00
Nov 14, 11:42 PM
WL-03008691
Labor
Open
4
$0.00
Nov 14, 11:42 PM