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WO-01312716 ↗ ServiceMax

INVACARE • Preventive Maintenance • PSM

📍 Cedargate Healthcare — 2350 Kanell Blvd, Poplar Bluff MO, 63901

Nov 3, 2025 → Nov 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (6 biz days early)
Active: 10 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Nov 4 → Nov 10, 2025
4 business days (counted)
Running total: 5 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 18, 2025
5 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 10 of ? biz days used
Created: Nov 3, 2025 Completed: Nov 18, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 4 Ready for Scheduling ▶ Running 1 1
Nov 4 → Nov 10 Assigned ▶ Running 4 5
Nov 10 → Nov 18 Scheduled ▶ Running 5 10
Nov 18 → Nov 18 Tech On Site ▶ Running 0 10
Dispatch 0.0d
Coordinators 12.2d
Field Work 0.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
12.2 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Nov 3, 2025 Due: Nov 26, 2025 Completed: Nov 19, 2025 (7 days early)
📅
10.2 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
9.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540436
L2 Review - Healthcare
Closed
PM Lifts TECHNICIAN TO CONDUCT PREVENTATIVE MAINTENANCE ON ALL INVACARE PATIENT LIFTS. Requested Invacare product list may vary depending on the facilities current inventory. If additional Invacare Lifts are present but not listed please conduct service. Please verify and record all serial model and serial numbers. **INVENTORY LAST REPORTED** 1) 450-1 (16IM013032) 2) 600-1 (13ASZ080044) 3) 450-1 (22JM004574) **Service to be conducted in November 2025** For Questions regarding this work order Please call 1-800-668-2
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sherrie Small
Owner
Shelby Robinson
Created
Nov 3, 2025
Work Orders from this Case (4)
WO-01312716 (current) Invoiced
Preventive Maintenance • Blake Ward
Created: Nov 3, 2025 • Closed: Nov 18, 2025
WO-01312717 Canceled
Preventive Maintenance
Created: Nov 3, 2025
WO-01312718 Invoiced
Preventive Maintenance • Blake Ward
Created: Nov 3, 2025 • Closed: Nov 18, 2025
WO-01312720 Invoiced
Preventive Maintenance • Blake Ward
Created: Nov 3, 2025 • Closed: Nov 18, 2025
Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 9.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/10 KKelch called Sherrie to schedule for 11/18 between 9 and 11 am. Customer confirmed. Call logged on WO-01312716

🔧 Work Performed
PMed patient lift. No problems found. Tested all functions and confirmed unit is working properly.
🔍 Technician Findings
No damage found.
⚠️ Problem Description
PM Lifts TECHNICIAN TO CONDUCT PREVENTATIVE MAINTENANCE ON ALL INVACARE PATIENT LIFTS. Requested Invacare product list may vary depending on the facilities current inventory. If additional Invacare Lifts are present but not listed please conduct service. Please verify and record all serial model and serial numbers. **INVENTORY LAST REPORTED** 1) 450-1 (16IM013032) 2) 600-1 (13ASZ080044) 3) 450-1 (22JM004574) **Service to be conducted in November 2025** For Questions regarding this work order Please call 1-800-668-2
📄 Description
Invacare RPL450-1 Patient Lift

Timeline

📞
Case Linked Nov 3, 1:20 PM
Case Number: 00540436
Subject: L2 Review - Healthcare
Status: Closed
📋
▶
2 Work Order Created Nov 3, 5:45 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Status: Assigned Nov 4, 9:08 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Blake Ward
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Nov 10, 10:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-18T15:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Blake Ward Nov 18, 1:37 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 2h
⏱️
3x Labor Added Nov 18, 3:28 PM
Type: Labor, Travel
Status: Open
Qty: 3.25, 155
⏱️
Labor Added Nov 18, 3:40 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Blake Ward Nov 18, 3:47 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 9m
⏱️
Labor Added Nov 18, 6:55 PM
Type: Labor
Status: Open
Qty: 3
🏁
Status: Closed by Blake Ward Nov 18, 7:01 PM
From: Completed
To: Closed
Duration in Previous: 3h 14m
⏳ 2.6 business days
📄
▶
3 Status: Ready to Bill Nov 20, 4:21 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 1.9 business days
🧾
Invoice Created Nov 21, 5:22 PM
Invoice Number: SM-247104

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00540436
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
Corporate
Technician
Blake Ward
Scheduled
Nov 18, 10:00 AM
Created
Nov 3, 5:45 PM
Invoice #
SM-247104

Work Details (5)

Name Type Status Qty Amount Date
WL-03011547 Labor Open 3.25 $0.00 Nov 18, 3:28 PM
WL-03011548 Travel Open 155 $97.65 Nov 18, 3:28 PM
WL-03011549 Travel Open 155 $0.00 Nov 18, 3:28 PM
WL-03011597 Labor Open 0.75 $78.75 Nov 18, 3:40 PM
WL-03011995 Labor Open 3 $0.00 Nov 18, 6:55 PM

Details