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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312717 ↗ ServiceMax

INVACARE • Preventive Maintenance • PSM

📍 Cedargate Healthcare — 2350 Kanell Blvd, Poplar Bluff MO, 63901

Nov 3, 2025 → Nov 3, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (16 biz days early)
Active: 0 biz days
🕐 Clock stopped: Canceled (Nov 3, 2025)
0d
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 3, 2025 Canceled: Nov 3, 2025
Dispatch 0.0d
✓ SLA Met
Dispatch
0.0 days
Created: Nov 3, 2025 Due: Nov 26, 2025 Completed: Nov 3, 2025 (23 days early)
📅
0.0 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540436
L2 Review - Healthcare
Closed
PM Lifts TECHNICIAN TO CONDUCT PREVENTATIVE MAINTENANCE ON ALL INVACARE PATIENT LIFTS. Requested Invacare product list may vary depending on the facilities current inventory. If additional Invacare Lifts are present but not listed please conduct service. Please verify and record all serial model and serial numbers. **INVENTORY LAST REPORTED** 1) 450-1 (16IM013032) 2) 600-1 (13ASZ080044) 3) 450-1 (22JM004574) **Service to be conducted in November 2025** For Questions regarding this work order Please call 1-800-668-2
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sherrie Small
Owner
Shelby Robinson
Created
Nov 3, 2025
Work Orders from this Case (4)
WO-01312716 Invoiced
Preventive Maintenance • Blake Ward
Created: Nov 3, 2025 • Closed: Nov 18, 2025
WO-01312717 (current) Canceled
Preventive Maintenance
Created: Nov 3, 2025
WO-01312718 Invoiced
Preventive Maintenance • Blake Ward
Created: Nov 3, 2025 • Closed: Nov 18, 2025
WO-01312720 Invoiced
Preventive Maintenance • Blake Ward
Created: Nov 3, 2025 • Closed: Nov 18, 2025
On Track
Canceled • 121 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
PM Lifts TECHNICIAN TO CONDUCT PREVENTATIVE MAINTENANCE ON ALL INVACARE PATIENT LIFTS. Requested Invacare product list may vary depending on the facilities current inventory. If additional Invacare Lifts are present but not listed please conduct service. Please verify and record all serial model and serial numbers. **INVENTORY LAST REPORTED** 1) 450-1 (16IM013032) 2) 600-1 (13ASZ080044) 3) 450-1 (22JM004574) **Service to be conducted in November 2025** For Questions regarding this work order Please call 1-800-668-2
📄 Description
Invacare Reliant 600 Heavy-Duty Power Lift (RPL 600-1)

Timeline

📞
Case Linked Nov 3, 1:20 PM
Case Number: 00540436
Subject: L2 Review - Healthcare
Status: Closed
📋
▶
2 Work Order Created Nov 3, 5:46 PM
Work Order Created → Status: Canceled
🚫
Status: Canceled by Shelby Robinson
From: Entered
To: Canceled
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00540436
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
Corporate
Technician
Unassigned
Scheduled
N/A
Created
Nov 3, 5:46 PM
Invoice #
N/A

Details