Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312918 ↗ ServiceMax

HIGI LLC • Cross-Training • PC

📍 Torre Gifford Trunk Stock — 5787 Rock Road, Union City GA, 30291

Nov 4, 2025 → Nov 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 14, 2025
✓ SLA Met
Active: 7 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 14, 2025
7 business days (counted)
Running total: 7 of ? biz days used
Created: Nov 4, 2025 Completed: Nov 14, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0
Nov 4 → Nov 4 Ready for Scheduling ▶ Running 0 0
Nov 4 → Nov 4 Assigned ▶ Running 0 0
Nov 4 → Nov 14 Scheduled ▶ Running 7 7
Dispatch 0.0d
Coordinators 8.1d
Billing 1.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.1 days
Over SLA
Billing
1.8 days
Over SLA
Created: Nov 4, 2025 Due: Nov 14, 2025 Completed: Nov 14, 2025 (on time)
📅
8.0 days Total Age
⏱️
7.9d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
6.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Nov 10, 2025
Visit 2 Nov 11, 2025
Visit 3 Nov 12, 2025
Visit 4 Nov 14, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539618
New Training Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
Higi Skillset
Owner
John Rolston
Created
Oct 30, 2025
Work Orders from this Case (2)
WO-01312918 (current) Invoiced
Cross-Training • Torre Gifford
Created: Nov 4, 2025 • Closed: Nov 14, 2025
WO-01312919 Invoiced
Cross-Training • Torre Gifford
Created: Nov 4, 2025 • Closed: Nov 7, 2025
Completed with minor delays
Invoiced • 120 days old
🚨
Primary Delay 7.9 days stuck in "Scheduled"
⏱️
Total Delay 6.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
7.9d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Higi Cross Training completed
🔍 Technician Findings
Higi Cross Training
⚠️ Problem Description
Training Work Order for this technician 1x OJT work order Ending 11/14/2025

Timeline

📞
Case Linked Oct 30, 11:33 AM
Case Number: 00539618
Subject: New Training Request
Status: Closed
⏳ 4.0 business days
📋
▶
2 Work Order Created Nov 4, 10:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
4 Technician Assigned Nov 4, 11:48 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 24m
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-10T14:00:00.000+0000
⚠️ 8.0 business days
⏱️
3x Labor Added Nov 14, 9:34 AM
Type: Labor
Status: Open
Qty: 4, 8
⏱️
▶
2 Labor Added Nov 14, 6:40 PM
Labor Added → Status: Completed
✔️
Status: Completed by Torre Gifford
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10d 6h, 0m
⏳ 1.7 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 17, 12:31 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
📨
▶
2 Status: Invoice Pending Nov 18, 11:38 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 19, 9:16 PM
Invoice Number: SM-246829

Bottlenecks

Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours

🔗 Related Artifacts

📞
Case 00539618
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Torre Gifford
Scheduled
Nov 10, 9:00 AM
Created
Nov 4, 10:21 AM
Invoice #
SM-246829

Work Details (4)

Name Type Status Qty Amount Date
WL-03007213 Labor Open 4 $0.00 Nov 14, 9:34 AM
WL-03007214 Labor Open 4 $0.00 Nov 14, 9:34 AM
WL-03007215 Labor Open 8 $0.00 Nov 14, 9:34 AM
WL-03008192 Labor Open 0.083333333333333 $0.00 Nov 14, 6:40 PM

Details