Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312919 ↗ ServiceMax

HIGI LLC • Cross-Training • PC

📍 Torre Gifford Trunk Stock — 5787 Rock Road, Union City GA, 30291

Nov 4, 2025 → Nov 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 7, 2025
✓ SLA Met
Active: 3 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 7, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Nov 4, 2025 Completed: Nov 7, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0
Nov 4 → Nov 4 Ready for Scheduling ▶ Running 0 0
Nov 4 → Nov 4 Assigned ▶ Running 0 0
Nov 4 → Nov 7 Scheduled ▶ Running 3 3
Dispatch 0.0d
Coordinators 4.1d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.1 days
Over SLA
Billing
2.0 days
Over SLA
Created: Nov 4, 2025 Due: Nov 7, 2025 Completed: Nov 7, 2025 (on time)
📅
4.0 days Total Age
⏱️
4.1d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Nov 4, 2025
Visit 2 Nov 5, 2025
Visit 3 Nov 6, 2025
Visit 4 Nov 7, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539618
New Training Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
Higi Skillset
Owner
John Rolston
Created
Oct 30, 2025
Work Orders from this Case (2)
WO-01312918 Invoiced
Cross-Training • Torre Gifford
Created: Nov 4, 2025 • Closed: Nov 14, 2025
WO-01312919 (current) Invoiced
Cross-Training • Torre Gifford
Created: Nov 4, 2025 • Closed: Nov 7, 2025
Completed with minor delays
Invoiced • 120 days old
🚨
Primary Delay 4.1 days stuck in "Closed"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
3.9d / 2.0d SLA
Closed
4.1d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Worked on Higi PM & Corrective training modules
🔍 Technician Findings
Higi Training
⚠️ Problem Description
Training Work Order for this technician 1x for ILT/CBTs ending 11/7/2025

Timeline

📞
Case Linked Oct 30, 11:33 AM
Case Number: 00539618
Subject: New Training Request
Status: Closed
⏳ 4.0 business days
📋
▶
2 Work Order Created Nov 4, 10:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
3 Technician Assigned Nov 4, 11:48 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 24m, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-04T14:00:00.000+0000
⏳ 4.0 business days
⏱️
4x Labor Added Nov 7, 5:45 PM
Type: Labor
Status: Open
Qty: 7.75, 1.5, 9, 9.5
✔️
Status: Completed by Torre Gifford Nov 7, 5:50 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 6h, 0m
⏳ 4.8 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 14, 9:56 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 16h
⏳ 2.0 business days
📨
Status: Invoice Pending by Hannah Shaw Nov 17, 10:43 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3d 0h, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 18, 7:08 PM
Invoice Number: SM-246741

Bottlenecks

Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00539618
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Torre Gifford
Scheduled
Nov 4, 9:00 AM
Created
Nov 4, 10:21 AM
Invoice #
SM-246741

Work Details (4)

Name Type Status Qty Amount Date
WL-03000487 Labor Open 7.75 $0.00 Nov 7, 5:45 PM
WL-03000488 Labor Open 1.5 $0.00 Nov 7, 5:45 PM
WL-03000489 Labor Open 9 $0.00 Nov 7, 5:45 PM
WL-03000490 Labor Open 9.5 $0.00 Nov 7, 5:45 PM

Details