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WO-01313048 ↗ ServiceMax

UCLA EMS • Repair • P7

📍 UCLA EMS — 601 WESTWOOD PLAZA, Los Angeles CA, 90095

Nov 4, 2025 → Nov 21, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Nov 14, 2025
✗ SLA Missed (1 biz days late)
Active: 8 biz days
Paused: 4 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Nov 22, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Nov 4 → Nov 5, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Nov 5 → Nov 10, 2025
3 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Assigned
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
6d
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 19, 2025
6 business days (counted)
Running total: 7 of 7 biz days used
▶ Clock Running
Status: Reschedule
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 8 of 7 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Nov 20 → Nov 22, 2025
1 business day (not counted)
▶ Clock Running
Status: Scheduled
Nov 22 → Nov 22, 2025
0 business days (counted)
Running total: 8 of 7 biz days used
Created: Nov 4, 2025 Completed: Nov 22, 2025
Business Days Used 8 / 7
0 7d budget +1d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0 / 7
Nov 4 → Nov 5 L2 Screening ▶ Running 1 1 / 7
Nov 5 → Nov 10 Awaiting Parts ⏸ Paused 3 —
Nov 10 → Nov 10 Ready for Scheduling ▶ Running 0 1 / 7
Nov 10 → Nov 10 Assigned ▶ Running 0 1 / 7
Nov 10 → Nov 19 Scheduled ▶ Running 6 7 / 7
Nov 19 → Nov 20 Reschedule ▶ Running 1 8 / 7
Nov 20 → Nov 22 Awaiting Parts ⏸ Paused 1 —
Nov 22 → Nov 22 Scheduled ▶ Running 0 8 / 7
Dispatch 0.7d
Material Management 6.0d
Coordinators 8.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.7 days
Material Management
6.0 days
Over SLA
Coordinators
8.2 days
Over SLA
Billing
0.0 days
Created: Nov 4, 2025 Due: Nov 13, 2025 Completed: Nov 22, 2025 (8 days late)
📅
12.3 days Total Age
⏱️
6.3d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
6.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538635
Needs Quote
Closed
Q-00030850 Repair Ferno Z28 Proflex 08-072732 Unknown # of parts missing, Inspection req. Ferno Z28 Proflex 19E005462 Missing bolt from side rail Parts needed 1 bolt, 3903799 2 washers, 3802100 Ferno Z28 Proflex 14N295148 Legs not locking consistently, Inspection req. Possible part needed 1 safety lock hook, 0905897
Priority
Critical
Origin
Phone
Reason
New Case
Contact
Christopher Hernandez
Owner
Sherry Reich
Created
Oct 27, 2025
Work Orders from this Case (3)
WO-01313047 Invoiced
Repair • Rene Yescas
Created: Nov 4, 2025 • Closed: Nov 13, 2025
WO-01313048 (current) Invoiced
Repair • Rene Yescas
Created: Nov 4, 2025 • Closed: Nov 21, 2025
WO-01313050 Invoiced
Repair • Rene Yescas
Created: Nov 4, 2025 • Closed: Nov 13, 2025
Completed with minor delays
Invoiced • 120 days old
🚨
Primary Delay 6.3 days stuck in "Scheduled"
⏱️
Total Delay 6.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.7d / 1.0d SLA
Awaiting Parts
6.0d / 3.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
6.3d / 2.0d SLA
Reschedule
1.7d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

RY 11-20-25 spoke with poc,parts have now arrived and scheduled job for 11-21-25.11-20 Mburris tech reached out to tech supervisor...Please place back in awaiting parts status, parts have not arrived

🔧 Work Performed
disinfect,clean,lube,adjust hardware as needed,installed hardware,repair complete
🔍 Technician Findings
cot needs service,missing hardware
⚠️ Problem Description
Q-00030850 Ferno Z28 Proflex 19E005462 Missing bolt from side rail Parts needed 1 bolt, 3903799 2 washers, 3802100 https://www.ebiotrack.com/workorder.php?wo=69475
📄 Description
Ferno Model 28-Z Chair Cot

Timeline

📞
Case Linked Oct 27, 1:43 PM
Case Number: 00538635
Subject: Needs Quote
Status: Closed
⚠️ 7.0 business days
📋
▶
2 Work Order Created Nov 4, 4:18 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 4m
📦
▶
2 Parts Requested Nov 4, 9:47 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 5h 25m
⏳ 4.3 business days
📅
Status: Ready for Scheduling by Sean Weaver Nov 10, 2:41 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 5d 16h
👷
▶
2 Technician Assigned Nov 10, 4:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 45m
🗓️
▶
2 Status: Scheduled Nov 10, 4:37 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-13T20:00:00.000+0000
🔩
3x Parts Added Nov 11, 4:09 PM
Type: Parts, Expenses
Status: Open
Qty: 1, 2
⚠️ 6.0 business days
🔄
Status: Reschedule by Nicholas Willick Nov 19, 1:41 PM
From: Scheduled
To: Reschedule
Duration in Previous: 8d 21h
📦
Status: Awaiting Parts by Michael Burris Nov 20, 9:19 AM
From: Reschedule
To: Awaiting Parts
Duration in Previous: 19h 37m
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Nov 21, 8:51 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rene Yescas
From: Awaiting Parts
To: Scheduled
Duration in Previous: 1d 11h
⏱️
▶
2 3x Labor Added Nov 21, 8:57 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9m, 0m
⏳ 2.4 business days
📄
▶
2 Status: Ready to Bill Nov 25, 2:10 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 8.0 business days
🧾
Invoice Created Dec 8, 5:14 PM
Invoice Number: 247567

Bottlenecks

Awaiting Parts
Duration: 4.0 business days (threshold: 3.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 6.3 business days (threshold: 2.0 business days)
Exceeded by 4.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00538635
Closed
📦
Parts Order 00084775
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Rene Yescas
Scheduled
Nov 21, 8:00 AM
Created
Nov 4, 4:18 PM
Invoice #
247567

Work Details (6)

Name Type Status Qty Amount Date
WL-03003600 Parts Open 1 $3.00 Nov 11, 4:09 PM
WL-03003601 Parts Open 2 $4.00 Nov 11, 4:09 PM
WL-03003602 Expenses Open 1 $15.21 Nov 11, 4:09 PM
WL-03017272 Labor Open 1.5 $195.00 Nov 21, 8:57 PM
WL-03017273 Labor Open 1 $130.00 Nov 21, 8:57 PM
WL-03017274 Travel Open 50 $35.00 Nov 21, 8:57 PM

Details