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WO-01313050 ↗ ServiceMax

UCLA EMS • Repair • P7

📍 UCLA EMS — 601 WESTWOOD PLAZA, Los Angeles CA, 90095

Nov 4, 2025 → Nov 13, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Nov 14, 2025
✓ SLA Met
Active: 4 biz days
Paused: 3 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Nov 4 → Nov 5, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Nov 5 → Nov 10, 2025
3 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Assigned
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 14, 2025
3 business days (counted)
Running total: 4 of 7 biz days used
Created: Nov 4, 2025 Completed: Nov 14, 2025
Business Days Used 4 / 7
0 7d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0 / 7
Nov 4 → Nov 5 L2 Screening ▶ Running 1 1 / 7
Nov 5 → Nov 10 Awaiting Parts ⏸ Paused 3 —
Nov 10 → Nov 10 Ready for Scheduling ▶ Running 0 1 / 7
Nov 10 → Nov 10 Assigned ▶ Running 0 1 / 7
Nov 10 → Nov 14 Scheduled ▶ Running 3 4 / 7
Dispatch 0.7d
Material Management 4.0d
Coordinators 3.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.7 days
Material Management
4.0 days
Over SLA
Coordinators
3.0 days
Over SLA
Billing
0.0 days
Created: Nov 4, 2025 Due: Nov 13, 2025 Completed: Nov 14, 2025 (on time)
📅
6.8 days Total Age
⏱️
4.0d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
2.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538635
Needs Quote
Closed
Q-00030850 Repair Ferno Z28 Proflex 08-072732 Unknown # of parts missing, Inspection req. Ferno Z28 Proflex 19E005462 Missing bolt from side rail Parts needed 1 bolt, 3903799 2 washers, 3802100 Ferno Z28 Proflex 14N295148 Legs not locking consistently, Inspection req. Possible part needed 1 safety lock hook, 0905897
Priority
Critical
Origin
Phone
Reason
New Case
Contact
Christopher Hernandez
Owner
Sherry Reich
Created
Oct 27, 2025
Work Orders from this Case (3)
WO-01313047 Invoiced
Repair • Rene Yescas
Created: Nov 4, 2025 • Closed: Nov 13, 2025
WO-01313048 Invoiced
Repair • Rene Yescas
Created: Nov 4, 2025 • Closed: Nov 21, 2025
WO-01313050 (current) Invoiced
Repair • Rene Yescas
Created: Nov 4, 2025 • Closed: Nov 13, 2025
Completed with minor delays
Invoiced • 120 days old
🚨
Primary Delay 4.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 2.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.7d / 1.0d SLA
Awaiting Parts
4.0d / 3.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.7d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
disinfect,clean,lube,adjust hardware as needed,removed bad backrest gas cylinder, installed new backrest gas cylinder,service complete
🔍 Technician Findings
bad back rest gas cylinder per customer
⚠️ Problem Description
Q-00030850 Ferno Z28 Proflex 14N295148 Legs not locking consistently, Inspection req. Possible part needed 1 safety lock hook, 0905897 https://www.ebiotrack.com/workorder.php?wo=69476
📄 Description
Ferno Model 28-Z Chair Cot

Timeline

📞
Case Linked Oct 27, 1:43 PM
Case Number: 00538635
Subject: Needs Quote
Status: Closed
⚠️ 7.0 business days
📋
▶
2 Work Order Created Nov 4, 4:19 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Nov 4, 9:46 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 5h 25m
⏳ 4.3 business days
📅
Status: Ready for Scheduling by Sean Weaver Nov 10, 2:41 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 5d 16h
👷
▶
2 Technician Assigned Nov 10, 4:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 45m
👷
▶
3 Technician Assigned Nov 10, 4:34 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 9m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-13T20:00:00.000+0000
💵
Expenses Added Nov 11, 4:26 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🔩
4x Parts Added Nov 13, 10:17 PM
Type: Parts, Labor, Travel
Status: Open
Qty: 1, 1.5, 50
✔️
Status: Completed by Rene Yescas Nov 13, 10:26 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 5h, 0m
⏳ 2.2 business days
📄
▶
2 Status: Ready to Bill Nov 17, 1:08 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⚠️ 7.0 business days
🧾
Invoice Created Nov 25, 8:13 PM
Invoice Number: SM-246780

Bottlenecks

Awaiting Parts
Duration: 4.0 business days (threshold: 3.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00538635
Closed
📦
Parts Order 00084774
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Rene Yescas
Scheduled
Nov 13, 3:00 PM
Created
Nov 4, 4:19 PM
Invoice #
SM-246780

Work Details (5)

Name Type Status Qty Amount Date
WL-03003628 Expenses Open 1 $15.22 Nov 11, 4:26 PM
WL-03006932 Parts Open 1 $239.00 Nov 13, 10:17 PM
WL-03006933 Labor Open 1.5 $500.00 Nov 13, 10:17 PM
WL-03006934 Labor Open 1.5 $195.00 Nov 13, 10:17 PM
WL-03006935 Travel Open 50 $0.00 Nov 13, 10:17 PM

Details