We have a power load system in our primary ambulance that was serviced earlier this years, but we are now experiencing issues with the power load unlocking the stretcher when we are trying to take the stretcher out. They push the round button and nothing happens and they have to revert to using the manual release. All episodes have been on flat level ground. If we could arrange someone to come out and look at it, that would be great.
Technician to complete product review,eval,and testing to determine if any parts will be needed.
https://www.ebiotrack.com/workorder.php?wo=69539
11/21 KSmith -- FSE called off sick. Sent email to Michael to reschedule for Monday
11/17 KSmith -- Rescheduled for 11/21 with Michael
11/17 KSmith -- Let Michael know our available dates this week and next, in case the unit will be back and ready for service.
11/13 KSmith -- Michael reached out to reschedule the service today. The ambulance that was going to be worked on is having mechanical issues and will be OOS the next couple days. Provided available dates next week to Michael and am awaiting response 11/7 KSmith -- Scheduled for 11/13 with POC
11/7 KSmith -- Sent email to schedule for 11/13
🔧Work Performed
**Removed trolley from transfer and replaced the transfer lock & pin kit as well as give a thorough cleaning and lubing of all moving parts.
**Function & cycle tested to confirm no other issues.
🔍Technician Findings
**Found a considerable amount of debris under the trolley assembly.
**Found one of the bolts that holds the pin down was broken inside and the other 3 were very loose.
⚠️Problem Description
Q-00031266. parts order
We have a power load system in our primary ambulance that was serviced earlier this years, but we are now experiencing issues with the power load unlocking the stretcher when we are trying to take the stretcher out. They push the round button and nothing happens and they have to revert to using the manual release. All episodes have been on flat level ground. If we could arrange someone to come out and look at it, that would be great.
Technician to complete product review,eval,and testing to determine if any parts will be needed.
https://www.ebiotrack.com/workorder.php?wo=69539
📄Description
Stryker 6390 Power-LOAD Fastener System
📧
Email:Re: Laconia Fire Department -- EMS Repair -- WO-01313575
Completed Nov 24, 2025
From: MDow@laconianh.gov
To: ksmith@emsar.com
Perfect!!!! Thank you!
Michael Dow
Firefighter/Paramedic
Laconia NH Fire Department
603-524-6881
603-244-6522 (Cell)
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, November 24, 2025 10:09:58 AM
To: Michael Dow <MDow@laconianh.gov>
Subject: RE: Laconia Fire Department -- EMS Repair -- WO-01313575
EXTERNAL: This email originated from outside the organization. Do not click links or open attac
📧
Email:RE: Laconia Fire Department -- EMS Repair -- WO-01313575
Completed Nov 24, 2025
From: MDow@laconianh.gov
To: ksmith@emsar.com
Hi Kourtney!
Sorry I just saw this but today works if still available.
Thanks!
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, November 21, 2025 8:19 AM
To: Michael Dow <MDow@laconianh.gov>
Subject: RE: Laconia Fire Department -- EMS Repair -- WO-01313575
EXTERNAL: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content
📧
Email:Re: Laconia Fire Department -- EMS Repair -- WO-01313575
Completed Nov 17, 2025
From: MDow@laconianh.gov
To: ksmith@emsar.com
Friday works wonderful!!!!
Thank you!!!
Michael Dow
Firefighter/Paramedic
Laconia NH Fire Department
603-524-6881
603-244-6522 (Cell)
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, November 17, 2025 10:30:43 AM
To: Michael Dow <MDow@laconianh.gov>
Subject: RE: Laconia Fire Department -- EMS Repair -- WO-01313575
EXTERNAL: This email originated from outside the organization. Do not click
📧
Email:Re: Laconia Fire Department -- EMS Repair -- WO-01313575
Completed Nov 13, 2025
From: MDow@laconianh.gov
To: ksmith@emsar.com
Hi there!!
The ambulance that they were going to come work on today experience a mechanical issue and is OOS for the next couple days. Any chance we could reschedule today’s appt?
Thanks!
Mike
Michael Dow
Firefighter/Paramedic
Laconia NH Fire Department
603-524-6881
603-244-6522 (Cell)
________________________________
From: Michael Dow <MDow@laconianh.gov>
Sent: Friday, November 7, 2025 1:31:52 PM
To: Kourtney Smith <ksmith@emsa
📧
Email:Re: Laconia Fire Department -- EMS Repair -- WO-01313575
Completed Nov 7, 2025
From: MDow@laconianh.gov
To: ksmith@emsar.com
Awesome! Thank you!!!!!
Michael Dow
Firefighter/Paramedic
Laconia NH Fire Department
603-524-6881
603-244-6522 (Cell)
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, November 7, 2025 1:30:58 PM
To: Michael Dow <MDow@laconianh.gov>
Subject: RE: Laconia Fire Department -- EMS Repair -- WO-01313575
EXTERNAL: This email originated from outside the organization. Do not click links or open attach
📧
Email:Re: Laconia Fire Department -- EMS Repair -- WO-01313575
Completed Nov 7, 2025
From: MDow@laconianh.gov
To: ksmith@emsar.com
It would work perfect!
Michael Dow
Firefighter/Paramedic
Laconia NH Fire Department
603-524-6881
603-244-6522 (Cell)
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, November 7, 2025 11:25:08 AM
To: Michael Dow <MDow@laconianh.gov>
Subject: Laconia Fire Department -- EMS Repair -- WO-01313575
EXTERNAL: This email originated from outside the organization. Do not click links or open attachment
📧
Email: Laconia Fire Department -- EMS Repair -- WO-01313575
Completed Nov 7, 2025
To: mdow@laconianh.gov
CC:
BCC:
Attachment: --none--
Subject: Laconia Fire Department -- EMS Repair -- WO-01313575
Body:
Hi Mike,
We received the request for service on your Power Load unit.
Would Thursday, November 13th work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal notifications for EMSA
📅
WO-01313575 - Evaluation - 6390 Power-LOAD - Laconia - Laconia Fire Department
Nov 24, 2025 2:00pm – 3:05pm
Work Order: WO-01313575
Account: LACONIA FIRE DEPARTMENT
Customer Case Number:
Location: Laconia Fire Department
Address: 848 N. Main Street, Laconia, NH 03246
Manufacturer: Stryker Medical EMS
Model #: 6390 Power-LOAD
Serial #: 2007012400154
Contact Name: Mike Dow
Contact Phone: 6035246881
Contact
Timeline
📞
Case Linked Nov 5, 10:19 AM
Case Number:00541176
Subject:EMS: L2 Review
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Nov 6, 4:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 7, 11:24 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:18h 33m
📅
▶
2
Dispatch Scheduled Nov 7, 1:30 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Assigned
To:Scheduled
Duration in Previous:2h 5m
⏳4.0 business days
🔄
Status: Reschedule by Kourtney SmithNov 13, 8:22 AM
From:Scheduled
To:Reschedule
Duration in Previous:5d 18h
⏳2.0 business days
🚗
4x Travel Added Nov 14, 11:48 PM
Type:Travel, Labor
Status:Open
Qty:48, 1.25
⏳1.0 business days
🗓️
▶
2
Status: Scheduled Nov 17, 11:40 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-21T16:30:00.000+0000
⚠️5.0 business days
🔄
Status: Reschedule by Kourtney SmithNov 21, 8:19 AM
From:Scheduled
To:Reschedule
Duration in Previous:3d 20h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Nov 24, 10:08 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-24T19:00:00.000+0000
🔍
Status: L2 Screening by Kimberly HardisonNov 24, 3:28 PM
From:Scheduled
To:L2 Screening
Duration in Previous:5h 20m
🗓️
Status: Scheduled by Kourtney SmithNov 24, 3:41 PM
From:L2 Screening
To:Scheduled
Duration in Previous:12m
⏱️
▶
2
4x Labor Added Nov 24, 9:33 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Luis Torres
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:5h 53m, 0m
⏳3.3 business days
📄
▶
2
Status: Ready to Bill Dec 1, 8:50 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⚠️6.0 business days
🧾
Invoice Created Dec 8, 5:08 PM
Invoice Number:247816
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)