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WO-01317023 ↗ ServiceMax

LACONIA FIRE DEPARTMENT • Evaluation • P7

📍 Laconia Fire Department — 848 N. Main Street, Laconia NH, 03246

Nov 24, 2025 → Nov 24, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 5, 2025
✓ SLA Met (6 biz days early)
Active: 1 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Nov 25, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
Created: Nov 24, 2025 Completed: Nov 25, 2025
Business Days Used 1 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0 / 7
Nov 24 → Nov 24 Assigned ▶ Running 0 0 / 7
Nov 24 → Nov 24 L2 Screening ▶ Running 0 0 / 7
Nov 24 → Nov 24 Ready for Scheduling ▶ Running 0 0 / 7
Nov 24 → Nov 25 Scheduled ▶ Running 1 1 / 7
Dispatch 0.0d
Coordinators 0.7d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Field Work
0.0 days
Billing
0.0 days
Created: Nov 24, 2025 Due: Dec 5, 2025 Completed: Nov 25, 2025 (10 days early)
📅
0.7 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541176
EMS: L2 Review
Closed
We have a power load system in our primary ambulance that was serviced earlier this years, but we are now experiencing issues with the power load unlocking the stretcher when we are trying to take the stretcher out. They push the round button and nothing happens and they have to revert to using the manual release. All episodes have been on flat level ground. If we could arrange someone to come out and look at it, that would be great. Technician to complete product review,eval,and testing to determine if any parts will be needed. https://www.ebiotrack.com/workorder.php?wo=69539
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mike Dow
Owner
Sherry Reich
Created
Nov 5, 2025
Work Orders from this Case (2)
WO-01313575 Invoiced
Evaluation • Luis Torres
Created: Nov 6, 2025 • Closed: Nov 24, 2025
WO-01317023 (current) Invoiced
Evaluation • Luis Torres
Created: Nov 24, 2025 • Closed: Nov 24, 2025
Completed with minor delays
Invoiced • 100 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/24 KSmith -- FSE requested WO while onsite
🔧 Work Performed
**R&R both +\- button assembly **Function & cycle tested to confirm full functionality and no other issues.
🔍 Technician Findings
Unit OOS **When trying unlock from power load. Only top buttons will disengage the lock. Bottoms buttons will go up and down but will not unlock cot from powerload
⚠️ Problem Description
6506 Power cot SN 2006003500230 needs the buttons replaced QTY 1 PN 6500-700-050
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Nov 5, 10:19 AM
Case Number: 00541176
Subject: EMS: L2 Review
Status: Closed
🚨 13.0 business days
📋
▶
2 Work Order Created Nov 24, 4:03 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From: Entered, Assigned
To: Assigned, L2 Screening
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Kimberly Hardison Nov 24, 4:18 PM
From: L2 Screening
To: Ready for Scheduling
Duration in Previous: 13m
🗓️
▶
2 Status: Scheduled Nov 24, 4:26 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-24T20:00:00.000+0000
⏱️
▶
2 4x Labor Added Nov 24, 9:40 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Luis Torres
From: Scheduled
To: Completed
Duration in Previous: 5h 17m
🏁
Status: Closed by Luis Torres Nov 24, 9:49 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 3.3 business days
📄
▶
2 Status: Ready to Bill Dec 1, 8:50 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:10 PM
Invoice Number: 247816

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00541176
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
ERLA - PROD
Technician
Luis Torres
Scheduled
Nov 24, 3:00 PM
Created
Nov 24, 4:03 PM
Invoice #
247816

Work Details (4)

Name Type Status Qty Amount Date
WL-03019236 Labor Open 4.3333333333333 $0.00 Nov 24, 9:40 PM
WL-03019237 Travel Open 199 $0.00 Nov 24, 9:40 PM
WL-03019238 Parts Open 1 $580.50 Nov 24, 9:40 PM
WL-03019239 Labor Open 1 $0.00 Nov 24, 9:40 PM

Details