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WO-01314441 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Stony Brook University Hospital — 101 Nicolls Rd, Stony Brook NY, 11794

Nov 10, 2025 → Dec 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 24, 2025
✗ SLA Missed (6 biz days late)
Active: 15 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
▶ Clock Running
Status: Created
Nov 10 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Nov 11 → Nov 13, 2025
2 business days (not counted)
11d
▶ Clock Running
Status: Assigned
Nov 13 → Dec 2, 2025
11 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Entered
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 11 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 5, 2025
3 business days (counted)
Running total: 14 of ? biz days used
0d
▶ Clock Running
Status: Completed
Dec 5 → Dec 7, 2025
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Closed
Dec 7 → Dec 8, 2025
1 business day (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Incomplete
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 15 of ? biz days used
Created: Nov 10, 2025 Completed: Dec 8, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 11 Created ▶ Running 0 0
Nov 11 → Nov 13 Ready for Release ⏸ Paused 2 —
Nov 13 → Dec 2 Assigned ▶ Running 11 11
Dec 2 → Dec 2 Entered ▶ Running 0 11
Dec 2 → Dec 5 Scheduled ▶ Running 3 14
Dec 5 → Dec 7 Completed ▶ Running 0 14
Dec 7 → Dec 8 Closed ▶ Running 1 15
Dec 8 → Dec 8 Incomplete ▶ Running 0 15
Dispatch 0.2d
Holding 2.0d (excluded)
Coordinators 15.3d
Field Work 1.0d
Billing 1.4d
✗ SLA Missed
Dispatch
0.2 days
Holding (excluded from total)
2.0 days
Coordinators
15.3 days
Over SLA
Field Work
1.0 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Nov 24, 2025 Completed: Dec 6, 2025 (11 days late)
📅
16.2 days Total Age
⏱️
11.9d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
13.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542665
URGENT Philips WO Request
Closed
intermittent o2 regulation alarm while on a patient
Priority
High
Origin
Email
Reason
New Case
Contact
Jon Schneider
Owner
Shelby Robinson
Created
Nov 10, 2025
Work Orders from this Case (6)
WO-01314441 (current) Invoiced
Repair • Davon Cox
Created: Nov 10, 2025 • Closed: Dec 5, 2025
WO-01314442 Invoiced
Repair • Davon Cox
Created: Nov 10, 2025 • Closed: Dec 5, 2025
WO-01314444 Invoiced
Repair • Davon Cox
Created: Nov 10, 2025 • Closed: Dec 7, 2025
WO-01314445 Invoiced
Repair • Alberto Galan
Created: Nov 10, 2025 • Closed: Dec 3, 2025
WO-01314446 Invoiced
Repair • Alberto Galan
Created: Nov 10, 2025 • Closed: Dec 14, 2025
WO-01314447 Invoiced
Repair • Davon Cox
Created: Nov 10, 2025 • Closed: Dec 7, 2025
Completed with significant delays
Invoiced • 114 days old
🚨
Primary Delay 11.9 days stuck in "Assigned"
⏱️
Total Delay 13.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Release
2.0d
Assigned
11.9d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/03/2025 RArnold - Dispatching to Davon


12/01/2025 RArnold -PWO in new status. WO will be on demand

11/25/2025 RArnold - Fady is working with the customer on how they want to proceed.

11/21/2025 RArnold - Fady is working with the customer on how they want to proceed.

11/11/2025 Brod - Customer called in repair for device - intermittent o2 regulation alarm while on a patient

🔧 Work Performed
Full PVT performed per manufacturer specifications. O₂ calibration completed and confirmed. Unit cleared for clinical use. The customer was notified that an O₂ regulation error was traced to an expired FiO₂ sensor, and the unit was being operated without proper calibration.
🔍 Technician Findings
Full PVT performed per manufacturer specifications. O₂ calibration completed and confirmed. Unit cleared for clinical use. The customer was notified that an O₂ regulation error was traced to an expired FiO₂ sensor, and the unit was being operated without proper calibration.
⚠️ Problem Description
intermittent o2 regulation alarm while on a patient
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 10, 4:49 PM
Case Number: 00542665
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 10, 5:07 PM
Work Order: WO-01314441
Type: Repair
Priority: PC
✅
Status: Ready for Release by Brandi Rodriguez Nov 11, 2:31 PM
From: Entered
To: Ready for Release
Duration in Previous: 21h 24m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Nov 13, 11:53 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Rodriguez
From: Ready for Release
To: Assigned
Duration in Previous: 1d 21h
⚠️ 7.0 business days
👷
Technician Assigned by Rebecca Arnold Nov 21, 11:02 AM
Technician: Alberto Galan
⚠️ 6.0 business days
🆕
▶
3 Status: Entered Dec 2, 2:09 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Davon Cox
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-12-02T06:00:00.000+0000, 2025-12-02T00:00:00.000+0000, 2025-12-02T14:00:00.000+0000
📅
Dispatch Scheduled by Rebecca Arnold Dec 3, 9:11 AM
Scheduled For: 2025-12-03T13:00:00.000+0000
⏱️
3x Labor Added Dec 3, 11:17 PM
Type: Labor
Status: Open
Qty: 1, 2
⏳ 1.3 business days
✔️
Status: Completed by Davon Cox Dec 5, 1:28 AM
From: Scheduled
To: Completed
Duration in Previous: 2d 11h
⏳ 1.0 business days
🏁
Status: Closed by Davon Cox Dec 7, 4:20 PM
From: Completed
To: Closed
Duration in Previous: 2d 14h
⚠️
Status: Incomplete by Fady Messak Dec 8, 8:48 AM
From: Closed, Incomplete, Completed
To: Incomplete, Completed, Closed
Duration in Previous: 16h 27m, 0m
⏱️
▶
2 Labor Added Dec 8, 10:12 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1h 28m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:46 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 5h
💰
Status: Invoiced by Josh Longway Dec 12, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 15m

Bottlenecks

Assigned
Duration: 11.9 business days (threshold: 4.0 business hours)
Exceeded by 11.4 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

📞
Case 00542665
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Dec 3, 8:00 AM
Created
Nov 10, 5:07 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03025905 Labor Open 1 $0.00 Dec 3, 11:17 PM
WL-03025906 Labor Open 2 $190.00 Dec 3, 11:17 PM
WL-03025907 Labor Open 1 $155.00 Dec 3, 11:17 PM
WL-03029950 Labor Open 0.016666666666667 $38.00 Dec 8, 10:12 AM

Details