Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Nov 24, 2025
✗ SLA Missed (5 biz days late)
🕐 Clock stopped: Completed (Dec 5, 2025)
▶ Clock Running
Status: Created
Nov 10 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Nov 11 → Nov 13, 2025
2 business days (not counted)
13d
▶ Clock Running
Status: Assigned
Nov 13 → Dec 4, 2025
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 14 of ? biz days used
Created: Nov 10, 2025
Completed: Dec 5, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 11
Created
▶ Running
0
0
Nov 11 → Nov 13
Ready for Release
⏸ Paused
2
—
Nov 13 → Dec 4
Assigned
▶ Running
13
13
Dec 4 → Dec 5
Scheduled
▶ Running
1
14
Holding (excluded from total)
Coordinators Over SLA
Billing Over SLA
Created: Nov 10, 2025
Due: Nov 24, 2025
Completed: Dec 7, 2025 (12 days late)
⏱️
13.9d in Assigned
Longest Stage
🔄
8 transitions
Status Changes
⚠️
13.8d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00542665
URGENT Philips WO Request
Closed
intermittent o2 regulation alarm while on a patient
Work Orders from this Case (6)
WO-01314441
Invoiced
Repair • Davon Cox
Created: Nov 10, 2025 • Closed: Dec 5, 2025
WO-01314442
Invoiced
Repair • Davon Cox
Created: Nov 10, 2025 • Closed: Dec 5, 2025
WO-01314444 (current)
Invoiced
Repair • Davon Cox
Created: Nov 10, 2025 • Closed: Dec 7, 2025
WO-01314445
Invoiced
Repair • Alberto Galan
Created: Nov 10, 2025 • Closed: Dec 3, 2025
WO-01314446
Invoiced
Repair • Alberto Galan
Created: Nov 10, 2025 • Closed: Dec 14, 2025
WO-01314447
Invoiced
Repair • Davon Cox
Created: Nov 10, 2025 • Closed: Dec 7, 2025
🚨
Primary Delay
13.9 days stuck in "Assigned"
⏱️
Total Delay
13.8 business days over SLA thresholds
SLA vs Actual Time by Status
Assigned
13.9d
/ 0.5d SLA
Scheduled
1.4d
/ 2.0d SLA
Completed
1.0d
/ 1.0d SLA
Ready to Bill
1.4d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
📅 Events (1)
🔒
Internal CSA Notes
12/01/2025 RArnold -PWO in new status. WO will be on demand
11/25/2025 RArnold - Fady is working with the customer on how they want to proceed.
11/21/2025 RArnold - Fady is working with the customer on how they want to proceed.
11/11/2025 Brod - Customer called in repair for device - intermittent o2 regulation alarm while on a patient
🔧
Work Performed
Full PVT performed per manufacturer specifications. O₂ calibration completed and confirmed. Unit cleared for clinical use. The customer was notified that an O₂ regulation error was traced to an expired FiO₂ sensor, and the unit was being operated without proper calibration.
🔍
Technician Findings
Full PVT performed per manufacturer specifications. O₂ calibration completed and confirmed. Unit cleared for clinical use. The customer was notified that an O₂ regulation error was traced to an expired FiO₂ sensor, and the unit was being operated without proper calibration.
⚠️
Problem Description
intermittent o2 regulation alarm while on a patient
📄
Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞
Call Description
Repair - Trade
📅
WO-01314444 - Repair - Trilogy EV300 Vent - Stony Brook - Stony Brook University Hospital
Dec 3, 2025 7:00pm – 7:00pm
Work Order: WO-01314444
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13880596
Location: Stony Brook University Hospital
Address: 101 Nicolls Rd, Stony Brook, NY 11794
Manufacturer: Philips Healthcare
Model #: Trilogy EV300 Vent
Serial #: H35319668767F
Contact Name: Jon Schneider
Contact Phon
Timeline
📞
Case Number:
00542665
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01314444
Type:
Repair
Priority:
PC
✅
From:
Entered
To:
Ready for Release
Duration in Previous:
21h 12m
👷
👷
From:
Ready for Release
To:
Assigned
Duration in Previous:
1d 21h
👷
Technician:
Alberto Galan
📅
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
21d 2h
⏱️
Type:
Labor
Status:
Open
Qty:
2
✔️
From:
Scheduled
To:
Completed
Duration in Previous:
11h 29m
🏁
From:
Completed
To:
Closed
Duration in Previous:
2d 14h
⏱️
📋
From:
Closed
To:
07e-Partial Project
Duration in Previous:
22h 8m
📄
From:
07e-Partial Project
To:
Ready to Bill
Duration in Previous:
3d 1h
💰
From:
Ready to Bill
To:
Invoiced
Duration in Previous:
12h 15m
Bottlenecks
Assigned
Duration: 13.9 business days (threshold: 4.0 business hours)
Exceeded by 13.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Work Details (3)
Name
Type
Status
Qty
Amount
Date
WL-03027476
Labor
Open
2
$155.00
Dec 4, 11:43 PM
WL-03027477
Labor
Open
2
$190.00
Dec 4, 11:43 PM
WL-03030204
Labor
Open
0.016666666666667
$38.00
Dec 8, 2:25 PM