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WO-01314482 ↗ ServiceMax

BLUE GRASS TRANSPORTATION • Repair • P7

📍 Blue Grass Transportation - Franklin County — 111 PROFESSIONAL COURT, Frankfort KY, 40611

Nov 11, 2025 → Nov 25, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Nov 20, 2025
✗ SLA Missed (4 biz days late)
Active: 11 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
6d
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 19, 2025
6 business days (counted)
Running total: 6 of 7 biz days used
5d
▶ Clock Running
Status: Reschedule
Nov 19 → Nov 26, 2025
5 business days (counted)
Running total: 11 of 7 biz days used
Created: Nov 11, 2025 Completed: Nov 26, 2025
Business Days Used 11 / 7
0 7d budget +4d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 11 → Nov 11 Created ▶ Running 0 0 / 7
Nov 11 → Nov 11 Ready for Scheduling ▶ Running 0 0 / 7
Nov 11 → Nov 11 Assigned ▶ Running 0 0 / 7
Nov 11 → Nov 19 Scheduled ▶ Running 6 6 / 7
Nov 19 → Nov 26 Reschedule ▶ Running 5 11 / 7
Coordinators 10.7d
✗ SLA Missed
Coordinators
10.7 days
Over SLA
Created: Nov 11, 2025 Due: Dec 1, 2025 Completed: Nov 26, 2025 (5 days early)
📅
10.3 days Total Age
⏱️
5.4d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
7.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00541933
URGENT - EMS L2 Review
Closed
Q-00030985 Request from Scott Roberts: Scott Styles contacted me regarding 2 additional buses that needed service repairs or checked. Bus 2198 (SN-19010701472) needs a threshold alarm strip (PN-33337AKS) replaced. I have this part in my trunk stock and will not need to order any new parts for the repair. Bus 2432 (SN-?) will not fold up on its own power, needs to be completed manually. This WO will need to be created as an inspection until we can determine the root cause. Scott Styles also believes that this should be covered under warranty by Braunability.
Priority
Critical
Origin
Email
Reason
New Case
Contact
Scott Styles
Owner
Shelby Robinson
Created
Nov 6, 2025
Work Orders from this Case (2)
WO-01314482 (current) Invoiced
Repair • Scott R Roberts
Created: Nov 11, 2025 • Closed: Nov 25, 2025
WO-01314484 Invoiced
Evaluation • Scott R Roberts
Created: Nov 11, 2025 • Closed: Nov 25, 2025
Completed with minor delays
Invoiced • 113 days old
🚨
Primary Delay 5.4 days stuck in "Scheduled"
⏱️
Total Delay 7.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
5.4d / 2.0d SLA
Reschedule
5.3d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25/25 SR -- closed bus (2198) repair as evaluation on WO-1314484

The Model for this repair on Bus 2432 is a NCL Century 2, SN-24111413021

11/18/25 SR -- unit not available; currently at shop in Louisville, KY on Bishop Lane

🔧 Work Performed
adjusted level on platform; adjusted fold pressure switch
🔍 Technician Findings
platform will not fold up without assistance or manual operation to start the fold process. platform out of level; Platform fold pressure out of adjustment
⚠️ Problem Description
Q-00030985 Request from Scott Roberts: Scott Styles contacted me regarding 2 additional buses that needed service repairs or checked. Bus 2198 (SN-19010701472) needs a threshold alarm strip (PN-33337AKS) replaced. I have this part in my trunk stock and will not need to order any new parts for the repair. https://www.ebiotrack.com/workorder.php?wo=69602
📄 Description
Braun NCL Century 2 Series Lift

Timeline

📞
Case Linked Nov 6, 9:50 PM
Case Number: 00541933
Subject: URGENT - EMS L2 Review
Status: Closed
⏳ 2.3 business days
📋
▶
2 Work Order Created Nov 11, 9:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Nov 11, 12:49 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Scott R Roberts
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-18T13:00:00.000+0000
⏳ 1.0 business days
📅
▶
2 Dispatch Scheduled Nov 12, 1:24 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-18T18:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Nov 12, 1:34 PM
Scheduled For: 2025-11-18T16:00:00.000+0000, 2025-11-18T19:00:00.000+0000
⚠️ 5.0 business days
🔄
Status: Reschedule by Scott Roberts Nov 18, 9:52 PM
From: Scheduled
To: Reschedule
Duration in Previous: 7d 9h
⚠️ 5.3 business days
⏱️
▶
2 2x Labor Added Nov 25, 9:35 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Scott Roberts
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 6d 23h, 0m
⏳ 2.3 business days
📄
▶
2 Status: Ready to Bill Dec 1, 4:24 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-247900

Bottlenecks

Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Reschedule
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00541933
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
MedPro
Technician
Scott R Roberts
Scheduled
N/A
Created
Nov 11, 9:01 AM
Invoice #
SM-247900

Work Details (2)

Name Type Status Qty Amount Date
WL-03020386 Labor Open 0.16666666666667 $0.00 Nov 25, 9:35 PM
WL-03020387 Labor Open 0.66666666666667 $0.00 Nov 25, 9:35 PM

Details