Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314484 ↗ ServiceMax

BLUE GRASS TRANSPORTATION • Evaluation • P7

📍 Blue Grass Transportation - Franklin County — 111 PROFESSIONAL COURT, Frankfort KY, 40611

Nov 11, 2025 → Nov 25, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Nov 20, 2025
✗ SLA Missed (4 biz days late)
Active: 11 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
6d
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 19, 2025
6 business days (counted)
Running total: 6 of 7 biz days used
3d
▶ Clock Running
Status: Reschedule
Nov 19 → Nov 24, 2025
3 business days (counted)
Running total: 9 of 7 biz days used
▶ Clock Running
Status: Scheduled
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 10 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Nov 25 → Nov 26, 2025
1 business day (counted)
Running total: 11 of 7 biz days used
Created: Nov 11, 2025 Completed: Nov 26, 2025
Business Days Used 11 / 7
0 7d budget +4d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 11 → Nov 11 Created ▶ Running 0 0 / 7
Nov 11 → Nov 11 Ready for Scheduling ▶ Running 0 0 / 7
Nov 11 → Nov 11 Assigned ▶ Running 0 0 / 7
Nov 11 → Nov 19 Scheduled ▶ Running 6 6 / 7
Nov 19 → Nov 24 Reschedule ▶ Running 3 9 / 7
Nov 24 → Nov 25 Scheduled ▶ Running 1 10 / 7
Nov 25 → Nov 26 Tech On Site ▶ Running 1 11 / 7
Coordinators 10.6d
Field Work 0.6d
✗ SLA Missed
Coordinators
10.6 days
Over SLA
Field Work
0.6 days
Created: Nov 11, 2025 Due: Dec 1, 2025 Completed: Nov 26, 2025 (5 days early)
📅
10.3 days Total Age
⏱️
5.4d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
6.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00541933
URGENT - EMS L2 Review
Closed
Q-00030985 Request from Scott Roberts: Scott Styles contacted me regarding 2 additional buses that needed service repairs or checked. Bus 2198 (SN-19010701472) needs a threshold alarm strip (PN-33337AKS) replaced. I have this part in my trunk stock and will not need to order any new parts for the repair. Bus 2432 (SN-?) will not fold up on its own power, needs to be completed manually. This WO will need to be created as an inspection until we can determine the root cause. Scott Styles also believes that this should be covered under warranty by Braunability.
Priority
Critical
Origin
Email
Reason
New Case
Contact
Scott Styles
Owner
Shelby Robinson
Created
Nov 6, 2025
Work Orders from this Case (2)
WO-01314482 Invoiced
Repair • Scott R Roberts
Created: Nov 11, 2025 • Closed: Nov 25, 2025
WO-01314484 (current) Invoiced
Evaluation • Scott R Roberts
Created: Nov 11, 2025 • Closed: Nov 25, 2025
Completed with minor delays
Invoiced • 113 days old
🚨
Primary Delay 5.4 days stuck in "Scheduled"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
6.6d / 2.0d SLA
Reschedule
4.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/25 SR -- unit not available; currently out on road

🔧 Work Performed
inspected threshhold switch for proper operation; inspected unit for proper operation to unfold, fold, lower and raise, inner and outer barrier operations
🔍 Technician Findings
unit operating as intended
⚠️ Problem Description
Q-00030985 Request from Scott Roberts: Scott Styles contacted me regarding 2 additional buses that needed service repairs or checked. Bus 2432 (SN-?) will not fold up on its own power, needs to be completed manually. This WO will need to be created as an inspection until we can determine the root cause. Scott Styles also believes that this should be covered under warranty by Braunability. https://www.ebiotrack.com/workorder.php?wo=69601
📄 Description
Braun Millennium 2 Series Lift Gate

Timeline

📞
Case Linked Nov 6, 9:50 PM
Case Number: 00541933
Subject: URGENT - EMS L2 Review
Status: Closed
2.3 business days
📋
2 Work Order Created Nov 11, 9:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
3 Status: Assigned Nov 11, 12:50 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Scott R Roberts
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-18T13:00:00.000+0000
1.0 business days
📅
2 Dispatch Scheduled Nov 12, 1:24 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-18T18:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Nov 12, 1:35 PM
Scheduled For: 2025-11-18T19:00:00.000+0000
⚠️ 5.0 business days
🔄
Status: Reschedule by Scott Roberts Nov 18, 9:56 PM
From: Scheduled
To: Reschedule
Duration in Previous: 7d 9h
4.3 business days
📅
2 Dispatch Scheduled Nov 24, 5:25 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Reschedule
To: Scheduled
Duration in Previous: 5d 19h
📅
2 Dispatch Scheduled Nov 25, 9:41 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-26T18:30:00.000+0000, 2025-11-26T19:00:00.000+0000, 2025-11-26T18:00:00.000+0000
🔧
Status: Tech On Site by Scott Roberts Nov 25, 4:35 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 23h 9m
⏱️
2 3x Labor Added Nov 25, 9:06 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Scott Roberts
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 31m, 0m
2.4 business days
📄
2 Status: Ready to Bill Dec 1, 4:24 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-247900

Bottlenecks

Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00541933
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
MedPro
Technician
Scott R Roberts
Scheduled
Nov 26, 1:00 PM
Created
Nov 11, 9:05 AM
Invoice #
SM-247900

Work Details (3)

Name Type Status Qty Amount Date
WL-03020341 Labor Open 1.75 $0.00 Nov 25, 9:06 PM
WL-03020342 Labor Open 0.41666666666667 $0.00 Nov 25, 9:06 PM
WL-03020343 Travel Open 68 $0.00 Nov 25, 9:06 PM

Details