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WO-01314535 ↗ ServiceMax

MIDMARK • Inspection • P4

📍 Rebecca Fitzgerald MD — 321 N Larchmont Bl Ste 906, Los Angeles CA, 90004

Nov 11, 2025 → Nov 24, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 17, 2025
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 13, 2025
2 business days (counted)
Running total: 2 of 4 biz days used
3d
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 18, 2025
3 business days (counted)
Running total: 5 of 4 biz days used
Created: Nov 11, 2025 Completed: Nov 18, 2025
Business Days Used 5 / 4
0 4d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 11 → Nov 11 Created ▶ Running 0 0 / 4
Nov 11 → Nov 11 Ready for Scheduling ▶ Running 0 0 / 4
Nov 11 → Nov 11 Assigned ▶ Running 0 0 / 4
Nov 11 → Nov 13 Scheduled ▶ Running 2 2 / 4
Nov 13 → Nov 18 Tech On Site ▶ Running 3 5 / 4
Coordinators 2.0d
Field Work 8.2d
Billing 1.9d
✗ SLA Missed
Coordinators
2.0 days
Field Work
8.2 days
Over SLA
Billing
1.9 days
Created: Nov 11, 2025 Due: Nov 18, 2025 Completed: Nov 24, 2025 (5 days late)
📅
9.0 days Total Age
⏱️
5.0d in Completed Longest Stage
🔄
10 transitions Status Changes
⚠️
10.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542563
Midmark Service Request Dispatch Authorization - WO-00125583
Closed
Travel Zone 1 PROBLEM SUMMARY Inspection NWD 3 YR run with SR 1490050 ADDITIONAL NOTES This dispatch needs to be completed on the same day as SR 1490050. Please schedule ASAP as the customer is wanting to have this done this coming Friday 11/14. No PM to be completed, Chair Inspection only. Inspection Requirements: Complete a separate Inspection form for each serial number. Emailed inspection form to dispatch@emsar.com If assistance is needed, please contact Medical @ 844-856-1230. Thank you! DISPATCH ITEMS Serial # V1886762 Item 630-020 ITEM DESCRIPTION 630-020 PROCEDURES CHAIR PROGRAMMABLE W/O TOP PCR CODES Problem Cause Resolution UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ariana La France
Owner
Shelby Robinson
Created
Nov 10, 2025
Work Orders from this Case (7)
WO-01314535 (current) Invoiced
Inspection • Michael Russell
Created: Nov 11, 2025 • Closed: Nov 24, 2025
WO-01314537 Invoiced
Inspection • Michael Russell
Created: Nov 11, 2025 • Closed: Nov 18, 2025
WO-01314539 Invoiced
Inspection • Michael Russell
Created: Nov 11, 2025 • Closed: Nov 18, 2025
WO-01314542 Invoiced
Inspection • Michael Russell
Created: Nov 11, 2025 • Closed: Nov 18, 2025
WO-01314543 Invoiced
Inspection • Michael Russell
Created: Nov 11, 2025 • Closed: Nov 18, 2025
WO-01314544 Invoiced
Inspection • Michael Russell
Created: Nov 11, 2025 • Closed: Nov 18, 2025
WO-01314545 Invoiced
Inspection • Michael Russell
Created: Nov 11, 2025 • Closed: Nov 24, 2025
Completed with significant delays
Invoiced • 113 days old
🚨
Primary Delay 5.0 days stuck in "Completed"
⏱️
Total Delay 10.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
3.2d / 1.0d SLA
Completed
5.0d / 1.0d SLA
Closed
5.6d / 1.0d SLA
WO Correction Needed
1.9d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/2/2025 NSuarez SRA needs to be completed as well as all the inspection checklist for all Parent and child work orders.

11/12/25 SReich

Your shipment

1ZE444250171781954

Scheduled Delivery

Today, November 12 by 10:30 A.M.

Order No: 737717 Customer PO No: SR1490050 Customer: Midmark No Charge Service Request NO: 1490050 Ship To Name: Rebecca Fitzgerald MD Ship To Address: 321 N Larchmont Bl Ste 906 Ship To City/State: LOS ANGELES, CA 90004 Waybill (Tracking #): 1ZE444250171781954 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 11-NOV-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10250-00 SERIAL #: DESCRIPTION: M9 PERIODIC MAINTENANCE SERVICE


11-11 Mburris called site spoke with Ariana La France to set appt

11/11/2025 SRobinson- Called Ariana La France, 1(323) 464-8046. It went to VM, LM with WO# and advised a coordinator will be reaching out to schedule. 

🔧 Work Performed
PERFORMED INSPECTION
🔍 Technician Findings
INSPECTION FOR CHAIR
⚠️ Problem Description
Travel Zone 1 PROBLEM SUMMARY Inspection NWD 3 YR run with SR 1490050 ADDITIONAL NOTES This dispatch needs to be completed on the same day as SR 1490050. Please schedule ASAP as the customer is wanting to have this done this coming Friday 11/14. No PM to be completed, Chair Inspection only. Inspection Requirements: Complete a separate Inspection form for each serial number. Emailed inspection form to dispatch@emsar.com If assistance is needed, please contact Medical @ 844-856-1230. Thank you! DISPATCH ITEMS Serial # V1886762 Item 630-020 ITEM DESCRIPTION 630-020 PROCEDURES CHAIR PROGRAMMABLE W/O TOP PCR CODES Problem Cause Resolution UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
📄 Description
Midmark Model: 630 (Series) Human Form Procedures Chair

Timeline

📞
Case Linked Nov 10, 2:12 PM
Case Number: 00542563
Subject: Midmark Service Request Dispatch Authorization - WO-00125583
Status: Closed
📋
Work Order Created Nov 11, 11:42 AM
Work Order: WO-01314535
Type: Inspection
Priority: P4
📅
Status: Ready for Scheduling by Shelby Robinson Nov 11, 11:59 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 17m
👷
▶
2 Technician Assigned Nov 11, 12:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 30m
📅
▶
2 Dispatch Scheduled Nov 11, 12:52 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 21m
⏳ 2.0 business days
🔧
Status: Tech On Site by Michael Russell Nov 13, 5:09 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 4h
⏱️
Labor Added Nov 13, 5:15 PM
Type: Labor
Status: Open
Qty: 1
⏳ 3.8 business days
✔️
Status: Completed by Michael Russell Nov 18, 9:27 AM
From: Tech On Site
To: Completed
Duration in Previous: 4d 16h
⚠️ 5.0 business days
🏁
Status: Closed by Michael Russell Nov 24, 9:57 AM
From: Completed
To: Closed
Duration in Previous: 6d 0h
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Nancy Suarez Dec 2, 11:28 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 8d 1h
🏁
Status: Closed by Michael Russell Dec 3, 7:39 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 20h 11m
📄
▶
3 Status: Ready to Bill Dec 3, 12:19 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-248059
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Tech On Site
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Completed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00542563
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Inspection
Branch
N/A
Technician
Michael Russell
Scheduled
Nov 13, 10:30 AM
Created
Nov 11, 11:42 AM
Invoice #
SM-248059

Work Details (1)

Name Type Status Qty Amount Date
WL-03006554 Labor Open 1 $55.00 Nov 13, 5:15 PM

Details