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WO-01314544 ↗ ServiceMax

MIDMARK • Inspection • P4

📍 Rebecca Fitzgerald MD — 321 N Larchmont Bl Ste 906, Los Angeles CA, 90004

Nov 11, 2025 → Nov 18, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 17, 2025
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 13, 2025
2 business days (counted)
Running total: 2 of 4 biz days used
3d
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 18, 2025
3 business days (counted)
Running total: 5 of 4 biz days used
Created: Nov 11, 2025 Completed: Nov 18, 2025
Business Days Used 5 / 4
0 4d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 11 → Nov 11 Created ▶ Running 0 0 / 4
Nov 11 → Nov 11 Ready for Scheduling ▶ Running 0 0 / 4
Nov 11 → Nov 11 Assigned ▶ Running 0 0 / 4
Nov 11 → Nov 13 Scheduled ▶ Running 2 2 / 4
Nov 13 → Nov 18 Tech On Site ▶ Running 3 5 / 4
Coordinators 2.0d
Field Work 3.5d
Billing 0.0d
✗ SLA Missed
Coordinators
2.0 days
Field Work
3.5 days
Over SLA
Billing
0.0 days
Created: Nov 11, 2025 Due: Nov 18, 2025 Completed: Nov 18, 2025 (on time)
📅
5.0 days Total Age
⏱️
7.7d in 07e-Partial Project Longest Stage
🔄
9 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542563
Midmark Service Request Dispatch Authorization - WO-00125583
Closed
Travel Zone 1 PROBLEM SUMMARY Inspection NWD 3 YR run with SR 1490050 ADDITIONAL NOTES This dispatch needs to be completed on the same day as SR 1490050. Please schedule ASAP as the customer is wanting to have this done this coming Friday 11/14. No PM to be completed, Chair Inspection only. Inspection Requirements: Complete a separate Inspection form for each serial number. Emailed inspection form to dispatch@emsar.com If assistance is needed, please contact Medical @ 844-856-1230. Thank you! DISPATCH ITEMS Serial # V1886762 Item 630-020 ITEM DESCRIPTION 630-020 PROCEDURES CHAIR PROGRAMMABLE W/O TOP PCR CODES Problem Cause Resolution UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ariana La France
Owner
Shelby Robinson
Created
Nov 10, 2025
Work Orders from this Case (7)
WO-01314535 Invoiced
Inspection • Michael Russell
Created: Nov 11, 2025 • Closed: Nov 24, 2025
WO-01314537 Invoiced
Inspection • Michael Russell
Created: Nov 11, 2025 • Closed: Nov 18, 2025
WO-01314539 Invoiced
Inspection • Michael Russell
Created: Nov 11, 2025 • Closed: Nov 18, 2025
WO-01314542 Invoiced
Inspection • Michael Russell
Created: Nov 11, 2025 • Closed: Nov 18, 2025
WO-01314543 Invoiced
Inspection • Michael Russell
Created: Nov 11, 2025 • Closed: Nov 18, 2025
WO-01314544 (current) Invoiced
Inspection • Michael Russell
Created: Nov 11, 2025 • Closed: Nov 18, 2025
WO-01314545 Invoiced
Inspection • Michael Russell
Created: Nov 11, 2025 • Closed: Nov 24, 2025
Completed with minor delays
Invoiced • 113 days old
🚨
Primary Delay 7.7 days stuck in "07e-Partial Project"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
3.5d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
7.7d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/20 NSuarez Placed on PP awaiting on WO WO-01314535 to be closed.

11-11 Mburris called site spoke with Ariana La France to set appt

11/11/2025 SRobinson- Called Ariana La France, 1(323) 464-8046. It went to VM, LM with WO# and advised a coordinator will be reaching out to schedule. 

🔧 Work Performed
performed inspection
🔍 Technician Findings
inspection
⚠️ Problem Description
Travel Zone 1 PROBLEM SUMMARY Inspection NWD 3 YR run with SR 1490050 ADDITIONAL NOTES This dispatch needs to be completed on the same day as SR 1490050. Please schedule ASAP as the customer is wanting to have this done this coming Friday 11/14. No PM to be completed, Chair Inspection only. Inspection Requirements: Complete a separate Inspection form for each serial number. Emailed inspection form to dispatch@emsar.com If assistance is needed, please contact Medical @ 844-856-1230. Thank you! DISPATCH ITEMS Serial # V1815743 Item 641-005 ITEM DESCRIPTION GENERAL/PLASTIC SURGERY CHAIR, ROTATION, PROG PCR CODES Problem Cause Resolution UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
📄 Description
Midmark 641 (Series) Power Procedures Chair

Timeline

📞
Case Linked Nov 10, 2:12 PM
Case Number: 00542563
Subject: Midmark Service Request Dispatch Authorization - WO-00125583
Status: Closed
📋
Work Order Created Nov 11, 11:51 AM
Work Order: WO-01314544
Type: Inspection
Priority: P4
📅
Status: Ready for Scheduling by Shelby Robinson Nov 11, 12:01 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 9m
👷
▶
2 Technician Assigned Nov 11, 12:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 30m
📅
▶
2 Dispatch Scheduled Nov 11, 12:57 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 25m
⏳ 2.0 business days
🔧
Status: Tech On Site by Michael Russell Nov 13, 3:08 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 2h
⏳ 3.0 business days
⏱️
Labor Added Nov 17, 10:20 AM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Michael Russell Nov 18, 9:32 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4d 18h, 0m
⏳ 3.0 business days
📋
Status: 07e-Partial Project by Nancy Suarez Nov 20, 1:07 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 3h
⚠️ 8.0 business days
📄
▶
2 Status: Ready to Bill Dec 3, 12:18 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
🧾
▶
2 Invoice Created Dec 3, 12:23 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Tech On Site
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00542563
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Inspection
Branch
N/A
Technician
Michael Russell
Scheduled
Nov 13, 10:30 AM
Created
Nov 11, 11:51 AM
Invoice #
SM-248059

Work Details (1)

Name Type Status Qty Amount Date
WL-03009707 Labor Open 0.5 $55.00 Nov 17, 10:20 AM

Details