Received unit into Depot. Preparing unit for Hotswap.
Shipping hot swap to the site -
Burdick - ELI 280
ASSET ID#: 13367808
SERIAL #: 123080000943
Outbound- 1Z01E3E70395613733
Delivered - 12/8/2025
_______
Expected back for repair:
Burdick - ELI 280
Asset ID#: 13115504
S/N: 124170000652
Return - 1Z01E3E79090497385
- Shipper created a label, UPS has not received the package yet.
🔍Technician Findings
Unit arrived into Depot with all accessories included. Preparing unit for Repair/PM and getting ready for Hotswap.
⚠️Problem Description
Follow up to WO-01311164
Inspected EKG machine and found it in working order.Hooked up the SlimTrax and simulated an EKG with no problems or artifacts.Staff said ekg fails intermittently.EKG cables were replaced a month before.Derek at Level 2 said to set up a loaner.Staff wants a loaner because issues are intermittent and they only have one unit on the facility
Burdick - ELI 280
Asset ID#: 13115504
S/N: 124170000652
https://www.ebiotrack.com/workorder.php?wo=69633
📄Description
ECG, BURDICK 280 INTERP 200 ECG STORAGE AM12/USB/LAN
Oak Street Health’s Consigned Inventory
To: true.bey@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79090497385.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01314733
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously sent a box, packing materials, and a pr
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 3, 2025
To: true.bey@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01314733Location: Oak Street Health - ElizabethAddress: 1000 S Elmora Ave Elizabeth, NJ 07202Device: Problem Description: Follow up to WO-01311164
Technician Edward Arias
Asset ID
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 26, 2025
To: true.bey@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01314733Location: Oak Street Health - ElizabethAddress: 1000 S Elmora Ave Elizabeth, NJ 07202Device: Problem Description: Follow up to WO-01311164
Technician Edward Arias
Asset ID
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 19, 2025
To: true.bey@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01314733Location: Oak Street Health - ElizabethAddress: 1000 S Elmora Ave Elizabeth, NJ 07202Device: Problem Description: Follow up to WO-01311164
Technician Edward Arias
Asset ID
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 12, 2025
To: true.bey@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01314733Location: Oak Street Health - ElizabethAddress: 1000 S Elmora Ave Elizabeth, NJ 07202Device: Problem Description: Follow up to WO-01311164
Technician Edward Arias
Asset ID
Nov 18, 2025 3:13pm
@Wendy Argueta @Derek Reynolds
I do not have any of these hot swaps in-stock - recommend you guys call to troubleshoot
or
Switch to VT-Depot and send Box an RL
Timeline
📞
Case Linked Nov 11, 5:27 PM
Case Number:00543088
Subject:Follow up to WO-01311164
Status:Closed
📋
▶
3
Work Order Created Nov 12, 9:39 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00085142
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:1m
🚨16.0 business days
🔩
▶
2
2x Parts Added Dec 5, 8:31 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:22d 22h
⏳3.0 business days
⏸️
Status: On Hold by Ryan SchwochowDec 9, 9:36 AM
From:Reschedule
To:On Hold
Duration in Previous:4d 1h
⚠️6.0 business days
👷
▶
2
Technician Assigned Dec 16, 1:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Samuel Klein
From:On Hold, Assigned
To:Assigned, Tech On Site
Duration in Previous:7d 3h, 0m
⏱️
▶
2
Labor Added Dec 16, 1:07 PM
Labor Added → Status: Completed
✔️
Status: Completed by Samuel Klein
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:10m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonDec 17, 5:26 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 4h
🚨10.8 business days
📨
Status: Invoice Pending by Diane PattonJan 2, 6:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:16d 0h
🧾
▶
2
Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:19m
Bottlenecks
Awaiting Parts
Duration: 16.0 business days (threshold: 3.0 business days)
Exceeded by 13.0 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Ready to Bill
Duration: 10.2 business days (threshold: 1.0 business days)