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← WO Overview

WO-01326781 ↗ ServiceMax

Oak Street Health • Virtual Tech - Depot • PC

📍 Oak Street Health - Elizabeth — 1000 S Elmora Ave, Elizabeth NJ, 07202

Dec 16, 2025 → Dec 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 2, 2026
✓ SLA Met (11 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
▶ Clock Running
Status: Created
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 16, 2025 Completed: Dec 16, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 16 → Dec 16 Created ▶ Running 0 0
Dec 16 → Dec 16 Assigned ▶ Running 0 0
Dec 16 → Dec 16 Tech On Site ▶ Running 0 0
Coordinators 0.0d
Field Work 0.2d
Billing 10.2d
✓ SLA Met
Coordinators
0.0 days
Field Work
0.2 days
Billing
10.2 days
Over SLA
Created: Dec 16, 2025 Due: Jan 2, 2026 Completed: Dec 16, 2025 (17 days early)
📅
0.3 days Total Age
⏱️
10.2d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
9.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543088
Follow up to WO-01311164
Closed
Uninstall broken EKG - pack up to send to depot Install new EKG Site should have a return shipping label onsite
Priority
Standard
Origin
Created From WO
Reason
New Case
Contact
True Bey
Owner
Virtual Tech
Created
Nov 11, 2025
Work Orders from this Case (3)
WO-01314733 Invoiced
SWAPOUT • Samuel A Klein
Created: Nov 12, 2025 • Closed: Dec 16, 2025
WO-01324689 Invoiced
Virtual Tech - Field Repair • Edward Arias
Created: Dec 10, 2025 • Closed: Dec 12, 2025
WO-01326781 (current) Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Dec 16, 2025 • Closed: Dec 16, 2025
Completed with minor delays
Invoiced • 78 days old
🚨
Primary Delay 10.2 days stuck in "Ready to Bill"
⏱️
Total Delay 9.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Tech On Site
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
10.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Cleaned device externals Cleared stored ePHI Visual Inspection; Passed AM12 Condition; Good (S/N:______124180001367______) Battery Date Code = ___2025____ Battery Test - No Load - (> 12.5VDC) = ___12.88____VDC Battery Test - 10Ω25W - (>11.7VDC) after 10 sec = ___12.53____VDC Current Test - Power OFF - (< 250uA) = ____134.56___uA Current Test - Power ON - (< 1.1A) = ___0.678____A Current Test - Charging voltage (13.0 - 14.7 VDC) = ___13.76____VDC Touchscreen Calibrated Date/Time; Updated Auto Test; Passed Writer Test; Passed Printhead in good condition, cleaned, Que verified Performance Tested EKG Leads @ 30, 60, 80, 120 BPM; Passed Lead-off Warning; Verified Noise Test; Passed Electrical Safety Test; Passed Enclosure Leakage Current measured >300µA; Passed Patient Leakage Current measured >10µA; Passed PM Completed
🔍 Technician Findings
Was able to duplicate issue. Unit's cables were fine and working correctly, but the alligator clips were bad and not getting a solid connections, causing intermediate loss of connections.
⚠️ Problem Description
Follow up to WO-01311164 Inspected EKG machine and found it in working order.Hooked up the SlimTrax and simulated an EKG with no problems or artifacts.Staff said ekg fails intermittently.EKG cables were replaced a month before.Derek at Level 2 said to set up a loaner.Staff wants a loaner because issues are intermittent and they only have one unit on the facility Burdick - ELI 280 Asset ID: 13115504 S/N: 124170000652 https://www.ebiotrack.com/workorder.php?wo=70410
📄 Description
ECG, BURDICK 280 INTERP 200 ECG STORAGE AM12/USB/LAN Oak Street Health’s Consigned Inventory

Timeline

📞
Case Linked Nov 11, 5:27 PM
Case Number: 00543088
Subject: Follow up to WO-01311164
Status: Closed
🚨 23.0 business days
📋
2 Work Order Created Dec 16, 1:03 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Samuel Klein
From: Tech On Site
To: Assigned
Duration in Previous: 0m
🔧
Status: Tech On Site by Samuel Klein Dec 16, 1:13 PM
From: Assigned
To: Tech On Site
Duration in Previous: 9m
🔩
4x Parts Added Dec 16, 2:25 PM
Type: Parts, Labor
Status: Open
Qty: 1
✔️
Status: Completed by Samuel Klein Dec 16, 3:04 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 51m, 0m
2.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 17, 5:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
🚨 10.8 business days
📨
Status: Invoice Pending by Diane Patton Jan 2, 6:11 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 0h
🧾
2 Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 19m

Bottlenecks

Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Ready to Bill
Duration: 10.2 business days (threshold: 1.0 business days)
Exceeded by 9.2 business days

🔗 Related Artifacts

📞
Case 00543088
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
Dec 16, 1:03 PM
Invoice #
SM-250448

Work Details (4)

Name Type Status Qty Amount Date
WL-03039379 Parts Open 1 $107.03 Dec 16, 2:25 PM
WL-03039380 Parts Open 1 $24.70 Dec 16, 2:25 PM
WL-03039381 Labor Open 1 $122.57 Dec 16, 2:25 PM
WL-03039382 Labor Open 1 $122.57 Dec 16, 2:25 PM

Details