Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314759 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech • PC

📍 Lovet Pet Health Care - Goodyear Animal Hospital - 8014 — 380 N. Estrella Parkway, Suite A6, Goodyear AZ, 85338

Nov 12, 2025 → Nov 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 2, 2026
✓ SLA Met (29 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: On Hold
Nov 12 → Nov 18, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Nov 12, 2025 Completed: Nov 18, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Nov 18 On Hold ▶ Running 4 4
Nov 18 → Nov 18 Assigned ▶ Running 0 4
Dispatch 0.0d
Holding 5.0d (excluded)
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
5.0 days
Billing
0.0 days
Created: Nov 12, 2025 Due: Jan 2, 2026 Completed: Nov 18, 2025 (45 days early)
📅
5.0 days Total Age
⏱️
5.0d in On Hold Longest Stage
🔄
4 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543210
<no subject>
Closed
Centrifuge lock going out Model: LW Scientific - E8 Model Type: Centrifuge Asset ID: 13104920 Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Goodyear Animal Hospital - 8014<https://www.ebiotrack.com/sites.php?sid=21549> Serial #: 18531
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ashley Bersuch
Owner
Virtual Tech
Created
Nov 12, 2025
Work Orders from this Case (2)
WO-01314759 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Nov 12, 2025 • Closed: Nov 18, 2025
WO-01314802 Invoiced
Virtual Tech - Field Repair • Tyler Bollman
Created: Nov 12, 2025 • Closed: Dec 18, 2025
Completed with minor delays
Invoiced • 112 days old
🚨
Primary Delay 5.0 days stuck in "On Hold"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
5.0d
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
VT Troubleshooting Lid switch issues. parts ordered - sending tech onsite
🔍 Technician Findings
parts ordered - sending tech onsite
⚠️ Problem Description
Centrifuge lock going out Model: LW Scientific - E8 Model Type: Centrifuge Asset ID: 13104920 Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Goodyear Animal Hospital - 8014 Serial #: 18531 https://www.ebiotrack.com/workorder.php?wo=69639

Timeline

📞
Case Linked Nov 12, 10:08 AM
Case Number: 00543210
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Nov 12, 10:19 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Derek Reynolds
From: Entered
To: On Hold
Duration in Previous: 0m
⚠️ 5.0 business days
⏱️
▶
3 Labor Added Nov 18, 9:05 AM
Labor Added → Status: Assigned → Technician Assigned
👷
Status: Assigned by Wendy Argueta
From: On Hold, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 5d 22h, 0m
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Nov 20, 10:07 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 21, 12:33 PM
Invoice Number: SM-247037

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00543210
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
N/A
Technician
Virtual Tech
Scheduled
N/A
Created
Nov 12, 10:19 AM
Invoice #
SM-247037

Work Details (1)

Name Type Status Qty Amount Date
WL-03010885 Labor Open 0.41667 $74.50 Nov 18, 9:05 AM

Details