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WO-01314802 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech - Field Repair • P3

📍 Lovet Pet Health Care - Goodyear Animal Hospital - 8014 — 380 N. Estrella Parkway, Suite A6, Goodyear AZ, 85338

Nov 12, 2025 → Dec 18, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Nov 17, 2025
✗ SLA Missed
Active: 1 biz days
Paused: 23 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Dec 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
⏸23d
⏸ Clock Paused
Status: Awaiting Parts
Nov 12 → Dec 17, 2025
23 business days (not counted)
▶ Clock Running
Status: Reschedule
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 18, 2025
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Assigned
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Scheduled
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
Created: Nov 12, 2025 Completed: Dec 18, 2025
Business Days Used 1 / 3
0 3d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0 / 3
Nov 12 → Dec 17 Awaiting Parts ⏸ Paused 23 —
Dec 17 → Dec 17 Reschedule ▶ Running 0 0 / 3
Dec 17 → Dec 18 Ready for Scheduling ▶ Running 1 1 / 3
Dec 18 → Dec 18 Assigned ▶ Running 0 1 / 3
Dec 18 → Dec 18 Scheduled ▶ Running 0 1 / 3
Dec 18 → Dec 18 Tech On Site ▶ Running 0 1 / 3
Dispatch 0.0d
Material Management 23.0d
Coordinators 3.9d
Field Work 0.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
23.0 days
Over SLA
Coordinators
3.9 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Nov 12, 2025 Due: Dec 22, 2025 Completed: Dec 19, 2025 (3 days early)
📅
25.3 days Total Age
⏱️
23.0d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
23.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543210
<no subject>
Closed
Centrifuge lock going out Model: LW Scientific - E8 Model Type: Centrifuge Asset ID: 13104920 Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Goodyear Animal Hospital - 8014<https://www.ebiotrack.com/sites.php?sid=21549> Serial #: 18531
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ashley Bersuch
Owner
Virtual Tech
Created
Nov 12, 2025
Work Orders from this Case (2)
WO-01314759 Invoiced
Virtual Tech • Virtual Tech
Created: Nov 12, 2025 • Closed: Nov 18, 2025
WO-01314802 (current) Invoiced
Virtual Tech - Field Repair • Tyler Bollman
Created: Nov 12, 2025 • Closed: Dec 18, 2025
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 23.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 23.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
23.0d / 3.0d SLA
Reschedule
1.0d / 2.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
0.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/17/2025 Sramen - updated due date based on parts delivery:

🔧 Work Performed
Latch and seal replaced, hair removed restoring function
🔍 Technician Findings
Build up of pet hair in sensor and latch moving passed it’s limit
⚠️ Problem Description
Centrifuge lock going out Model: LW Scientific - E8 Model Type: Centrifuge Asset ID: 13104920 Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Goodyear Animal Hospital - 8014 Serial #: 18531 https://www.ebiotrack.com/workorder.php?wo=69643

Timeline

📞
Case Linked Nov 12, 10:08 AM
Case Number: 00543210
Subject: <no subject>
Status: Closed
📋
▶
3 Work Order Created Nov 12, 11:12 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00085158
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 4m
🚨 23.0 business days
🔩
▶
2 3x Parts Added Dec 16, 7:19 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 34d 8h
📅
Status: Ready for Scheduling by Stephanie Ramen Dec 17, 11:00 AM
From: Reschedule
To: Ready for Scheduling
Duration in Previous: 15h 40m
👷
▶
2 Technician Assigned Dec 18, 9:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22h 0m
🗓️
▶
2 Status: Scheduled Dec 18, 9:49 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-18T19:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Dec 18, 10:12 AM
Scheduled For: 2025-12-18T21:30:00.000+0000
🔧
▶
2 Status: Tech On Site Dec 18, 4:29 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 29
⏱️
3x Labor Added Dec 18, 5:22 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 6, 0.25
✔️
Status: Completed by Tyler Bollman Dec 18, 5:36 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 6m
🏁
Status: Closed by Tyler Bollman Dec 18, 9:37 PM
From: Completed
To: Closed
Duration in Previous: 4h 1m
⏳ 3.3 business days
📄
▶
3 Status: Ready to Bill Dec 23, 9:29 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-249801

Bottlenecks

Awaiting Parts
Duration: 23.0 business days (threshold: 3.0 business days)
Exceeded by 20.0 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00543210
Closed
📦
Parts Order 00085158
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Dec 18, 4:30 PM
Created
Nov 12, 11:12 AM
Invoice #
SM-249801

Work Details (8)

Name Type Status Qty Amount Date
WL-03039897 Parts Open 1 $22.95 Dec 16, 7:19 PM
WL-03039898 Parts Open 1 $12.15 Dec 16, 7:19 PM
WL-03039899 Expenses Open 1 $45.88 Dec 16, 7:19 PM
WL-03042301 Labor Open 1 $158.00 Dec 18, 4:32 PM
WL-03042302 Travel Open 29 - Dec 18, 4:32 PM
WL-03042391 Labor Open 1.25 $186.25 Dec 18, 5:22 PM
WL-03042392 Travel Open 6 - Dec 18, 5:22 PM
WL-03042393 Labor Open 0.25 $0.00 Dec 18, 5:22 PM

Details