Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314839 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Med One Group - Raleigh — 3811 Tarheel Drive Suite 109, Raleigh NC, 27609

Nov 12, 2025 → Nov 20, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (278 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Nov 17, 2025)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 14, 2025
2 business days (counted)
Running total: 2 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Nov 14 → Nov 17, 2025
1 business day (counted)
Running total: 3 of ? biz days used
Created: Nov 12, 2025 Completed: Nov 17, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Nov 14 Scheduled ▶ Running 2 2
Nov 14 → Nov 17 Tech On Site ▶ Running 1 3
Dispatch 0.0d
Coordinators 2.7d
Field Work 1.1d
Billing 0.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.7 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.8 days
Created: Nov 12, 2025 Due: Dec 31, 2026 Completed: Nov 20, 2025 (406 days early)
📅
6.7 days Total Age
⏱️
4.0d in 07e-Partial Project Longest Stage
🔄
10 transitions Status Changes
⚠️
2.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Marvin Rivas — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 12, 2025
Visit 2 Nov 13, 2025
Visit 3 Nov 14, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00543311
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
Erin Martin
Owner
John Rolston
Created
Nov 12, 2025
Work Orders from this Case (2)
WO-01314839 (current) Invoiced
FCO • Marvin Rivas
Created: Nov 12, 2025 • Closed: Nov 20, 2025
WO-01314840 Invoiced
FCO • Marvin Rivas
Created: Nov 12, 2025 • Closed: Nov 16, 2025
Completed with minor delays
Invoiced • 112 days old
🚨
Primary Delay 4.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.7d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA
07e-Partial Project
7.0d
WO Correction Needed
0.3d
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/07/2025 EMartin dispatching to FSE onsite per request for SN# H33492282FE7D, H334978375055


located at MedOne in Raleigh, NC

🔧 Work Performed
Performed FCO86600081 per FCO and service guide instructions. All tests passed. Devices returned to use.
🔍 Technician Findings
FCO implemented.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Nov 12, 12:46 PM
Case Number: 00543311
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 12, 1:03 PM
Work Order: WO-01314839
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 12, 1:10 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Entered
To: Scheduled
Duration in Previous: 6m
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-12T17:00:00.000+0000, 2025-11-12T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Marvin Rivas Nov 14, 10:08 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 20h
⏳ 1.0 business days
⏱️
2x Labor Added Nov 16, 4:14 PM
Type: Labor
Status: Open
Qty: 0.016666666666667, 2.5
⏱️
2x Labor Added Nov 16, 4:54 PM
Type: Labor
Status: Open
Qty: 2.5, 0.5
⏱️
Labor Added Nov 16, 5:01 PM
Type: Labor
Status: Open
Qty: 8.25
💵
19x Expenses Added Nov 16, 6:16 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Marvin Rivas Nov 16, 7:46 PM
From: Tech On Site
To: Completed
Duration in Previous: 2d 9h
🏁
Status: Closed by Marvin Rivas Nov 16, 7:52 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Nov 18, 11:16 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Nov 20, 2:45 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 2d 3h
✔️
Status: Completed by Marvin Rivas Nov 20, 4:49 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 2h 3m, 0m
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 21, 9:07 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 18m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5d 5h
⏳ 1.0 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 12h

Bottlenecks

Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.8 business hours
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours

🔗 Related Artifacts

📞
Case 00543311
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Marvin Rivas
Scheduled
Nov 12, 8:00 AM
Created
Nov 12, 1:03 PM
Invoice #
N/A

Work Details (25)

Name Type Status Qty Amount Date
WL-03009251 Labor Open 0.016666666666667 $155.00 Nov 16, 4:14 PM
WL-03009250 Labor Open 2.5 $237.50 Nov 16, 4:14 PM
WL-03009275 Labor Open 2.5 $237.50 Nov 16, 4:54 PM
WL-03009276 Labor Open 0.5 $155.00 Nov 16, 4:54 PM
WL-03009281 Labor Open 8.25 $0.00 Nov 16, 5:01 PM
WL-03009312 Expenses Open 1 $0.00 Nov 16, 6:16 PM
WL-03009313 Expenses Open 1 $0.00 Nov 16, 6:16 PM
WL-03009314 Expenses Open 1 $0.00 Nov 16, 6:16 PM
WL-03009316 Expenses Open 1 $0.00 Nov 16, 6:16 PM
WL-03009317 Expenses Open 1 $0.00 Nov 16, 6:16 PM
WL-03009318 Expenses Open 1 $0.00 Nov 16, 6:16 PM
WL-03009319 Expenses Open 1 $0.00 Nov 16, 6:16 PM
WL-03009320 Expenses Open 1 $0.00 Nov 16, 6:16 PM
WL-03009321 Expenses Open 1 $0.00 Nov 16, 6:16 PM
WL-03009322 Expenses Open 1 $0.00 Nov 16, 6:16 PM
WL-03009323 Expenses Open 1 $0.00 Nov 16, 6:16 PM
WL-03009324 Expenses Open 1 $0.00 Nov 16, 6:16 PM
WL-03009325 Expenses Open 1 $0.00 Nov 16, 6:16 PM
WL-03009326 Expenses Open 1 $0.00 Nov 16, 6:16 PM
WL-03009315 Expenses Open 1 $0.00 Nov 16, 6:16 PM
WL-03009308 Expenses Open 1 $0.00 Nov 16, 6:16 PM
WL-03009309 Expenses Open 1 $0.00 Nov 16, 6:16 PM
WL-03009310 Expenses Open 1 $0.00 Nov 16, 6:16 PM
WL-03009311 Expenses Open 1 $0.00 Nov 16, 6:16 PM
WL-03011020 Labor Open 0.016666666666667 $76.00 Nov 18, 11:16 AM

Details