Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315032 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Codexis Inc — 200 Penobscot Dr, Redwood City CA, 94063

Nov 12, 2025 → Feb 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (15 biz days early)
Active: 56 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Nov 12 → Dec 1, 2025
11 business days (counted)
Running total: 11 of ? biz days used
44d
▶ Clock Running
Status: Scheduled
Dec 1 → Feb 4, 2026
44 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 56 of ? biz days used
Created: Nov 12, 2025 Completed: Feb 5, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Nov 12 Ready for Scheduling ▶ Running 0 0
Nov 12 → Dec 1 Assigned ▶ Running 11 11
Dec 1 → Feb 4 Scheduled ▶ Running 44 55
Feb 4 → Feb 5 Tech On Site ▶ Running 1 56
Dispatch 0.0d
Coordinators 55.6d
Field Work 1.1d
Billing 16.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
55.6 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
16.3 days
Over SLA
Created: Nov 12, 2025 Due: Feb 28, 2026 Completed: Feb 5, 2026 (23 days early)
📅
55.4 days Total Age
⏱️
44.3d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
68.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00543439
6008176333
Closed
28U SYS-LC-1200 Contract ends 09/30/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G1312A DE63057478 1200 Series Binary Pump G1379B JP63703833 1260 Infinity Micro Degasser. G1367B DE63055560 1200 Series High Performance Autosampler G1330B-B DE60559837 1200 Cooled Thermostatted ALS G1365D-B DE64255189 1200 Multi-Wavelength Detector G1316A-B DE63062195 1200 Thermostatted Column Compartment
Priority
High
Origin
Web
Reason
New Case
Contact
Riley Curd
Owner
Leona Coonrod
Created
Nov 12, 2025
Work Orders from this Case (2)
WO-01315032 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Nov 12, 2025 • Closed: Feb 4, 2026
WO-01315033 Invoiced
EOQ • Larry Alberty
Created: Nov 12, 2025 • Closed: Feb 5, 2026
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 44.3 days stuck in "Scheduled"
⏱️
Total Delay 68.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
11.3d / 0.5d SLA
Scheduled
44.3d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
16.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4 Feb 2026 Larry Alberty

Travel on WO-01341074


1 Dec 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame. Second attempt to schedule.


20 Nov 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 20 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28U SYS-LC-1200 Contract ends 09/30/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G1312A DE63057478 1200 Series Binary Pump G1379B JP63703833 1260 Infinity Micro Degasser. G1367B DE63055560 1200 Series High Performance Autosampler G1330B-B DE60559837 1200 Cooled Thermostatted ALS G1365D-B DE64255189 1200 Multi-Wavelength Detector G1316A-B DE63062195 1200 Thermostatted Column Compartment
📄 Description
LC 1200 System
📞 Call Description
FEB 2026 LC PM

Timeline

📞
▶
5 Case Linked Nov 12, 4:53 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📋
Work Order Created
Work Order: WO-01315032
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
👷
Status: Assigned by Leona Coonrod
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3m
🚨 11.9 business days
🗓️
▶
2 Status: Scheduled Dec 1, 4:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-01-19T13:00:00.000+0000
🚨 24.9 business days
📅
▶
2 Dispatch Scheduled Jan 6, 4:36 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-02-04T13:00:00.000+0000
🚨 20.9 business days
🔧
Status: Tech On Site by Larry Alberty Feb 4, 9:20 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 64d 16h
🚗
▶
3 4x Travel Added Feb 4, 7:33 PM
4x Travel Added → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1, 3
✔️
Status: Completed by Larry Alberty
From: Tech On Site
To: Completed
Duration in Previous: 10h 15m
🏁
Status: Closed by Larry Alberty Feb 4, 8:01 PM
From: Completed
To: Closed
Duration in Previous: 25m
📄
Status: Ready to Bill by Hannah Shaw Feb 5, 4:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 48m
🚨 16.7 business days
📨
▶
3 Status: Invoice Pending Mar 2, 6:40 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255302
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 11.3 business days (threshold: 4.0 business hours)
Exceeded by 10.8 business days
Scheduled
Duration: 44.3 business days (threshold: 2.0 business days)
Exceeded by 42.3 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Ready to Bill
Duration: 16.3 business days (threshold: 1.0 business days)
Exceeded by 15.3 business days

🔗 Related Artifacts

📞
Case 00543439
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Feb 4, 8:00 AM
Created
Nov 12, 4:54 PM
Invoice #
SM-255302

Work Details (6)

Name Type Status Qty Amount Date
WL-03092101 Travel Open 20 $180.00 Feb 4, 7:33 PM
WL-03092102 Parts Open 1 $0.00 Feb 4, 7:33 PM
WL-03092103 Parts Open 1 $0.00 Feb 4, 7:33 PM
WL-03092104 Parts Open 1 $0.00 Feb 4, 7:33 PM
WL-03092118 Labor Open 1 $0.00 Feb 4, 7:35 PM
WL-03092119 Labor Open 3 $456.00 Feb 4, 7:35 PM

Details