Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315033 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • EOQ • PC

📍 Codexis Inc — 200 Penobscot Dr, Redwood City CA, 94063

Nov 12, 2025 → Feb 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (15 biz days early)
Active: 56 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Nov 12 → Dec 1, 2025
11 business days (counted)
Running total: 11 of ? biz days used
45d
▶ Clock Running
Status: Scheduled
Dec 1 → Feb 5, 2026
45 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 56 of ? biz days used
Created: Nov 12, 2025 Completed: Feb 5, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Nov 12 Ready for Scheduling ▶ Running 0 0
Nov 12 → Dec 1 Assigned ▶ Running 11 11
Dec 1 → Feb 5 Scheduled ▶ Running 45 56
Feb 5 → Feb 5 Tech On Site ▶ Running 0 56
Dispatch 0.0d
Coordinators 56.6d
Field Work 0.0d
Billing 15.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
56.6 days
Over SLA
Field Work
0.0 days
Billing
15.2 days
Over SLA
Created: Nov 12, 2025 Due: Feb 28, 2026 Completed: Feb 5, 2026 (23 days early)
📅
56.3 days Total Age
⏱️
45.3d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
68.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00543439
6008176333
Closed
28U SYS-LC-1200 Contract ends 09/30/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G1312A DE63057478 1200 Series Binary Pump G1379B JP63703833 1260 Infinity Micro Degasser. G1367B DE63055560 1200 Series High Performance Autosampler G1330B-B DE60559837 1200 Cooled Thermostatted ALS G1365D-B DE64255189 1200 Multi-Wavelength Detector G1316A-B DE63062195 1200 Thermostatted Column Compartment
Priority
High
Origin
Web
Reason
New Case
Contact
Riley Curd
Owner
Leona Coonrod
Created
Nov 12, 2025
Work Orders from this Case (2)
WO-01315032 Invoiced
Preventive Maintenance • Larry Alberty
Created: Nov 12, 2025 • Closed: Feb 4, 2026
WO-01315033 (current) Invoiced
EOQ • Larry Alberty
Created: Nov 12, 2025 • Closed: Feb 5, 2026
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 45.3 days stuck in "Scheduled"
⏱️
Total Delay 68.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
11.3d / 0.5d SLA
Scheduled
45.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
15.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Larry Alberty ARP to site is 20 miles. Zone 1
🔧 Work Performed
Completed LC EOQ.
⚠️ Problem Description
28U SYS-LC-1200 Contract ends 09/30/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G1312A DE63057478 1200 Series Binary Pump G1379B JP63703833 1260 Infinity Micro Degasser. G1367B DE63055560 1200 Series High Performance Autosampler G1330B-B DE60559837 1200 Cooled Thermostatted ALS G1365D-B DE64255189 1200 Multi-Wavelength Detector G1316A-B DE63062195 1200 Thermostatted Column Compartment
📄 Description
LC 1200 System
📞 Call Description
FEB 2026 LC EOQ

Timeline

📞
▶
5 Case Linked Nov 12, 4:53 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📋
Work Order Created
Work Order: WO-01315033
Type: EOQ
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF0000001pE6KIAU, Larry Alberty
👷
Status: Assigned by Leona Coonrod
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2m
🚨 11.9 business days
🗓️
▶
2 Status: Scheduled Dec 1, 4:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-01-20T14:00:00.000+0000
🚨 24.9 business days
📅
Dispatch Scheduled by Larry Alberty Jan 6, 4:29 PM
Scheduled For: 2026-02-04T14:00:00.000+0000
📅
Dispatch Scheduled by Larry Alberty Jan 6, 4:34 PM
Scheduled For: 2026-02-05T14:00:00.000+0000
🚨 21.9 business days
🔧
Status: Tech On Site by Larry Alberty Feb 5, 6:44 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 66d 2h
✔️
▶
3 Status: Completed Feb 5, 6:54 PM
Status: Completed → 5x Labor Added → Status: Closed
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 6, 30
🏁
Status: Closed by Larry Alberty
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Feb 6, 5:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 45m
🚨 15.6 business days
📨
▶
3 Status: Invoice Pending Mar 2, 6:40 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255302
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 11.3 business days (threshold: 4.0 business hours)
Exceeded by 10.8 business days
Scheduled
Duration: 45.3 business days (threshold: 2.0 business days)
Exceeded by 43.3 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Ready to Bill
Duration: 15.2 business days (threshold: 1.0 business days)
Exceeded by 14.2 business days

🔗 Related Artifacts

📞
Case 00543439
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
EOQ
Branch
N/A
Technician
Larry Alberty
Scheduled
Feb 5, 9:00 AM
Created
Nov 12, 4:55 PM
Invoice #
SM-255302

Work Details (5)

Name Type Status Qty Amount Date
WL-03094109 Labor Open 1 $0.00 Feb 5, 6:56 PM
WL-03094110 Labor Open 6 $798.00 Feb 5, 6:56 PM
WL-03094111 Labor Open 1 $0.00 Feb 5, 6:56 PM
WL-03094112 Travel Open 30 $180.00 Feb 5, 6:56 PM
WL-03094113 Travel Open 30 $0.00 Feb 5, 6:56 PM

Details