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WO-01315039 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Codexis Inc — 200 Penobscot Dr, Redwood City CA, 94063

Nov 12, 2025 → Feb 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (14 biz days early)
Active: 57 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Nov 12 → Dec 1, 2025
11 business days (counted)
Running total: 11 of ? biz days used
46d
▶ Clock Running
Status: Scheduled
Dec 1 → Feb 6, 2026
46 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 57 of ? biz days used
Created: Nov 12, 2025 Completed: Feb 6, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Nov 12 Ready for Scheduling ▶ Running 0 0
Nov 12 → Dec 1 Assigned ▶ Running 11 11
Dec 1 → Feb 6 Scheduled ▶ Running 46 57
Feb 6 → Feb 6 Tech On Site ▶ Running 0 57
Dispatch 0.0d
Coordinators 57.5d
Field Work 0.7d
Billing 15.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
57.5 days
Over SLA
Field Work
0.7 days
Billing
15.2 days
Over SLA
Created: Nov 12, 2025 Due: Feb 28, 2026 Completed: Feb 6, 2026 (22 days early)
📅
57.2 days Total Age
⏱️
46.3d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
69.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543441
6008150606
Closed
28U SYS-LC-1260-E Contract ends 09/30/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G1311B DEAB703152 1260 Quaternary Pump G1367E DEACO01546 1260 High Performance Autosampler G1362A DEAA601570 1260 Refractive Index Detector G1365C DEAAY00117 1260 Multiple Wavelength Detector G1316A DEAAK00679 1260 Thermostatted Column Compartment
Priority
High
Origin
Web
Reason
New Case
Contact
Roy Yeung
Owner
Leona Coonrod
Created
Nov 12, 2025
Work Orders from this Case (2)
WO-01315039 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Nov 12, 2025 • Closed: Feb 6, 2026
WO-01315041 Invoiced
EOQ • Larry Alberty
Created: Nov 12, 2025 • Closed: Feb 9, 2026
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 46.3 days stuck in "Scheduled"
⏱️
Total Delay 69.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
11.2d / 0.5d SLA
Scheduled
46.3d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
15.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1 Dec 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame. Second attempt to schedule.


20 Nov 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 20 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28U SYS-LC-1260-E Contract ends 09/30/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G1311B DEAB703152 1260 Quaternary Pump G1367E DEACO01546 1260 High Performance Autosampler G1362A DEAA601570 1260 Refractive Index Detector G1365C DEAAY00117 1260 Multiple Wavelength Detector G1316A DEAAK00679 1260 Thermostatted Column Compartment
📄 Description
LC 1260 System Enhanced LC Features
📞 Call Description
FEB 2026 LC PM

Timeline

📞
▶
4 Case Linked Nov 12, 5:06 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01315039
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
🚨 11.9 business days
🗓️
▶
2 Status: Scheduled Dec 1, 4:37 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-01-21T14:00:00.000+0000
🚨 24.9 business days
📅
Dispatch Scheduled by Larry Alberty Jan 6, 4:32 PM
Scheduled For: 2026-02-06T14:00:00.000+0000
🚨 22.9 business days
🔧
Status: Tech On Site by Larry Alberty Feb 6, 10:14 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 66d 17h
⏱️
▶
3 8x Labor Added Feb 6, 4:08 PM
8x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Larry Alberty
From: Tech On Site
To: Completed
Duration in Previous: 5h 55m
🏁
Status: Closed by Larry Alberty
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Feb 6, 5:39 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 27m
🚨 15.6 business days
📨
▶
3 Status: Invoice Pending Mar 2, 6:40 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255302
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 11.2 business days (threshold: 4.0 business hours)
Exceeded by 10.7 business days
Scheduled
Duration: 46.3 business days (threshold: 2.0 business days)
Exceeded by 44.3 business days
Ready to Bill
Duration: 15.2 business days (threshold: 1.0 business days)
Exceeded by 14.2 business days

🔗 Related Artifacts

📞
Case 00543441
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Feb 6, 9:00 AM
Created
Nov 12, 5:08 PM
Invoice #
SM-255302

Work Details (8)

Name Type Status Qty Amount Date
WL-03095716 Labor Open 1 $0.00 Feb 6, 4:08 PM
WL-03095717 Labor Open 4 $513.00 Feb 6, 4:08 PM
WL-03095718 Labor Open 1 $0.00 Feb 6, 4:08 PM
WL-03095719 Travel Open 30 $180.00 Feb 6, 4:08 PM
WL-03095720 Travel Open 30 $0.00 Feb 6, 4:08 PM
WL-03095721 Parts Open 1 $0.00 Feb 6, 4:08 PM
WL-03095722 Parts Open 1 $0.00 Feb 6, 4:08 PM
WL-03095723 Parts Open 1 $0.00 Feb 6, 4:08 PM

Details