Device is showing "Repairing disk error may take over an hour to complete." This has been happening for a week.would like a tech to come onsite.
Model: Welch Allyn - WAM
Model Type: EKG
Asset ID: 13202329
Serial #: 122400001176
12-24 DSR Canceling Parts Order and then WO will need closed. See WO-01327421.
12-19 DSR Putting in L2 Review. Part is in Question and further troubleshooting needs completed. Opened
Work Order
WO-01327421
12-15 Customer called requesting update on WO.
12/4/2025 WArgueta Chattered tech for additional info
12/4/2025 Sramen - THIRD request for this wo to get into incomplete status so parts can be ordered. sent chatter to SUP/FOM
12/3/25 RBerry-Chattered: @Nicholas Willick I don't see that this has gone through the follow up process so parts can be ordered. Can you please assist with this? @David Carvalho
11-26 Mburris called site spoke with Gabriela Perez Ceballos advised about parts needed and that will contact when tracking is added
11/26/2025 Sramen - teams message to ASC MBurris (& RCook) to get this customer called back. It does not appear proper processes were followed and that new parts have been ordered. Need FSE/SUP/FOM to get in the proper status. Chatter to SUP/FOM/FSE. Also - Omar is not HCP and should not be assigned to this WO.
11-26 Mburris called site and set appt w/ POC
11-18 Mburris email from POC to set
11-17 Mburris email sent to POC
🔧Work Performed
Arrived on site and poc explained issue occuring upon inspection found that computer running slow and customer requiring a reboot. Also computer not connected to internet so might also be causing issues. Ecg printer showing error led but will not reset so new cables needed. Closing WO part not needed
🔍Technician Findings
Unit found with issue
⚠️Problem Description
Device is showing "Repairing disk error may take over an hour to complete." This has been happening for a week.would like a tech to come onsite.
Model: Welch Allyn - WAM
Model Type: EKG
Asset ID: 13202329
Serial #: 122400001176 https://www.ebiotrack.com/workorder.php?wo=69718
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 15, 2025
To: gabriela.perezceballos@caremore.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315294Location: Carelon - CA-Downey SpecialtyAddress: 10000 Lakewood Blvd. Downey, CA 90240-4020Device: Problem Description: Device is showing "Repairing disk error may ta
📋
Inbound from +15625127657
Completed Dec 15, 2025
Transferred to Derek for tracking parts.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 8, 2025
To: gabriela.perezceballos@caremore.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315294Location: Carelon - CA-Downey SpecialtyAddress: 10000 Lakewood Blvd. Downey, CA 90240-4020Device: Problem Description: Device is showing "Repairing disk error may ta
📋
Outbound to +15623921086
Completed Nov 26, 2025
11-26 Mburris called site spoke with Gabriela Perez Ceballos advised about parts needed and that will contact when tracking is added
📋
Outbound to +15623921086
Completed Nov 26, 2025
11-26 Mburris called site and set appt w/ POC
📧
Email:Re: EMSAR Request for service at Carelon - CA-Downey Specialty (Email to schedule service)
Completed Nov 18, 2025
From: Gabriela.PerezCeballos@caremore.com
To: michael.burris@emsar.com
That date and time works.
Gabriela Perez Ceballos
Medical Assistant Lead
CELL (562)392-1086
Office: (562) 862-3684 Fax: (562)622-3097
10000 Lakewood Blvd. Downey, CA 90240
________________________________
From: Michael Burris <michael.burris@emsar.com>
Sent: Monday, November 17, 2025 2:51 PM
To: Gabriela Perez Ceballos <gabriela.perezceballos@caremore.com>
Subject: EMSAR Request for service a
📧
Email: EMSAR Request for service at Carelon - CA-Downey Specialty (Email to schedule service)
Completed Nov 17, 2025
To: gabriela.perezceballos@caremore.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Carelon - CA-Downey Specialty (Email to schedule service)
Body:
Hi Gabriela Perez Ceballos,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Device is showing "Repairing disk error may take over an hour to complete.
Here’s the location information we have on file:
Location:
Carelon - CA-Downey Specialty
10000 Lakewood Blvd.
Dec 5, 2025 12:36pm
@Michael Burris @Rene Yescas @Nicholas Willick Gabriela Perez Ceballos would like a status update on this WO. Please give her a call at 562-392-1086. Thank you!
Dec 24, 2025 8:49am
@Sean Weaver Please cancel parts order and we will close WO. @Keith Fricke
SNOTE
VT Notes with Customer
Dec 15, 2025
Timeline
📞
Case Linked Nov 13, 5:47 PM
Case Number:00543832
Subject:URGENT EKG - L2 review
Status:Closed
📋
▶
2
Work Order Created Nov 14, 8:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 14, 10:17 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 18m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Nov 18, 8:19 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-11-21T21:30:00.000+0000
📅
Dispatch Scheduled by Michael BurrisNov 18, 4:09 PM
Scheduled For:2025-11-21T22:00:00.000+0000
📅
Dispatch Scheduled by Michael BurrisNov 19, 9:01 AM
Scheduled For:2025-11-21T22:30:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Omar SerranoNov 21, 6:47 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 10h
⏱️
3x Labor Added Nov 21, 11:26 PM
Type:Labor, Travel
Status:Open
Qty:1, 1.25, 30
⏳1.1 business days
📅
▶
2
Dispatch Scheduled Nov 24, 10:05 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Omar Serrano
From:Tech On Site
To:Scheduled
Duration in Previous:2d 15h
⏳2.0 business days
🔄
Status: Reschedule by Nicholas WillickNov 25, 10:54 AM
From:Scheduled
To:Reschedule
Duration in Previous:1d 0h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Nov 26, 3:00 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-12-03T22:00:00.000+0000
🆕
Status: Entered by Michael BurrisNov 26, 5:06 PM
From:Scheduled, Entered
To:Entered, Ready for Scheduling
Duration in Previous:2h 5m, 0m
⏳3.9 business days
👷
▶
2
Technician Assigned Dec 3, 9:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:6d 16h
⏳2.0 business days
⚠️
Status: Incomplete by Nicholas WillickDec 4, 11:58 AM
From:Assigned
To:Incomplete
Duration in Previous:1d 2h
⏳3.0 business days
📦
▶
2
Parts Requested Dec 8, 8:50 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From:Incomplete
To:Awaiting Parts
Duration in Previous:3d 20h
🚨10.0 business days
🔍
Status: L2 Screening by Derek ReynoldsDec 19, 12:02 PM
From:Awaiting Parts
To:L2 Screening
Duration in Previous:11d 3h
⚠️8.0 business days
✔️
Status: Completed by Derek ReynoldsDec 31, 9:55 AM
From:L2 Screening, Completed
To:Completed, Closed
Duration in Previous:11d 21h, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonJan 2, 11:04 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 1h
⏳2.0 business days
📨
▶
3
Status: Invoice Pending Jan 5, 4:28 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-250520
Bottlenecks
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Ready for Scheduling
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 10.0 business days (threshold: 3.0 business days)
Exceeded by 7.0 business days
L2 Screening
Duration: 7.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)