Device is showing "Repairing disk error may take over an hour to complete." This has been happening for a week.would like a tech to come onsite.
Model: Welch Allyn - WAM
Model Type: EKG
Asset ID: 13202329
Serial #: 122400001176
12-22 Mburris CB from Gabby to set appt 12-23 12pm
12-22 Mburris called site spoke with POC she advised she needs to make sure she can make room for tech to come in today.
12-22 Mburris adding to a tech that in area helping out 1st tech no show
12-19 DSR Customer reached out saying Tech could not make it to site due to traffic. Chattering Mburris to reach out to customer and reschedule.Note RY 12-19-25 due to late scheduling baxter tech support was gone for the day,emsar vt Derek was in the loop,phone call and message was left for the coordinator Mike Burris.Note for future calls involving tech support who is in the east coast please schedule west jobs during east coast hours,also please do not add additonal jobs into the day thay may conflict .also be mindful of traffic delays and the amount of time needed to be onsite to get on phone with manufacture tech support and perform the actions needed per the manufactures instructions.Note Per this specific call emsar vt and baxter tech support needed to be on conference call to remote into the unit and trouble shoot.
12-19 Mburris email from POC Gabbie to set appt for today 2:30pm
12-19 Mburris email sent to POC looking for 12-9 2:30pm
12-19 Mburris called site and LM on Vmail for POC
🔧Work Performed
Evaluated unit. The stress test monitor failed to complete the boot sequence. The system remained unresponsive at the BIOS/splash screen, indicating a potential hardware or firmware initialization error. Collaborated with Baxter TS (Chris, WO# 3033396398) to troubleshoot. Identified the necessary replacement part (P/N: SERV R749566).
🔍Technician Findings
the stress test monitor failed to complete the boot sequence. The system remained unresponsive at the BIOS/splash screen, indicating a potential hardware or firmware initialization error.
⚠️Problem Description
Need Tech On-Site to assist with Stress Test Machine to assist Baxter Tech Support access to device to review logs and perform test prints via software/control board. Call VT if when On-site to assist with repair.
Model: Welch Allyn - WAM
Model Type: EKG
Asset ID: 13202329
Serial #: 122400001176 https://www.ebiotrack.com/workorder.php?wo=70488
📞
Call
Completed Dec 22, 2025
12-22 Mburris CB from Gabby to set appt 12-23 12pm
📋
Inbound from +15623921086
Completed Dec 22, 2025
Customer wanted Michael Russell, sent to Michael Burris.
📋
Outbound to +15623921086
Completed Dec 22, 2025
12-22 Mburris called site spoke with POC she advised she needs to make sure she can make room for tech to come in today.
📧
Email:Re: EMSAR Request for service at Carelon - CA-Downey Specialty (Email to schedule service)
Completed Dec 19, 2025
From: Gabriela.PerezCeballos@caremore.com
To: michael.burris@emsar.com
Sounds good, see you here.
Gabriela Perez Ceballos
Medical Assistant Lead
CELL (562)392-1086
Office: (562) 862-3684 Fax: (562)622-3097
10000 Lakewood Blvd. Downey, CA 90240
________________________________
From: Michael Burris <michael.burris@emsar.com>
Sent: Friday, December 19, 2025 9:30 AM
To: Gabriela Perez Ceballos <gabriela.perezceballos@caremore.com>
Subject: EMSAR Request for service
📧
Email: EMSAR Request for service at Carelon - CA-Downey Specialty (Email to schedule service)
Completed Dec 19, 2025
To: gabriela.perezceballos@caremore.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Carelon - CA-Downey Specialty (Email to schedule service)
Body:
Hi Gabriela Perez Ceballos,
I hope you’re doing well. I’m reaching out to schedule a service appointment for EKG Need Tech On-Site to assist with Stress Test Machine to assist Baxter Tech Support.
Here’s the location information we have on file:
Location:
Carelon - CA-Downey Specialty
10000
📋
Outbound to +15623921086
Completed Dec 19, 2025
12-19 Mburris called site and LM on Vmail for POC
Dec 19, 2025 12:05pm
@Michael Burris Critical need to get Tech back On-site to assist with Troubleshooting.
Dec 22, 2025 8:33am
@Michael Burris 12-19 DSR Customer reached out saying Tech could not make it to site due to traffic. Chattering Mburris to reach out to customer and reschedule.