Q-00031173
Can you please create 2 repair work orders for:
Account: Northstar EMS
Location: Northstar EMS - Washington Ave.
Address: 24 Washington Ave., Scarborough, ME 04074
Manufacturer: Stryker
Model #: 6500
Serial #: unknown - tech will provide
Contact Name: Ramon Rodriguez
Contact Phone: 207-491-1223
Contact Email: ramon.rodriguez@mainehealth.org
Description: 2 Stryker stretchers need repairs.
one stretcher will need (1) 6060-002-010 wheel and .25 hour labor
The other stretcher will need a 6506-700-005 xps ratchet replacement kit (PR) and .5 labor
-Paul Bonang Jr.
11/21 KSmith -- Scheduled for Monday with Ramon. 10am-12pm
11/20 KSmith -- Sent email to Ramon to schedule for Monday
11/19 KSmith -- Ramon wants to go ahead and schedule this repair. Advised I will reach out tomorrow to schedule with him once the tracking/delivery date updates so we can schedule for after the parts arrive.
11/19 KSmith -- Awaiting parts for WO-01315902. Sent email to Ramon to let him know and verify if he would like to wait for all parts to arrive before scheduling service.
🔧Work Performed
Replaced bearings in wheel at head end right. Entire wheel not needed. Performed function tests.
🔍Technician Findings
Bearings in wheel at head end patient right side frozen and wheel not rolling smoothly.
⚠️Problem Description
Q-00031173
one stretcher will need (1) 6060-002-010 wheel and .25 hour labor https://www.ebiotrack.com/workorder.php?wo=69780
From: Ramon.Rodriguez@mainehealth.org
To: ksmith@emsar.com
Yes Monday would work. Thank you.
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________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, November 20, 2025 10:29:12 AM
To: Rodriguez, Ramon
From: Ramon.Rodriguez@mainehealth.org
To: ksmith@emsar.com
Let’s schedule the repair for the one unit.
Thank you.
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________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, November 19, 2025 8:11:46
To: ramon.rodriguez@mainehealth.org
CC:
BCC:
Attachment: --none--
Subject: Northstar EMS - Washington Ave. -- EMS Repairs -- WO-01315901
Body:
Good Morning Ramon,
We received the request for service on your two EMS units.
Parts for one of the units are scheduled to ship today but we are still awaiting shipment of parts for the second unit.
Would you like to go ahead and schedule the repair of the one unit or wait until we have parts for both units before scheduling?
BEST REGARDS,
KOURTN
Work Order: WO-01315901
Account: NORTHSTAR EMS (ME)
Customer Case Number:
Location: Northstar EMS - Washington Ave.
Address: 24 Washington Ave., Scarborough, ME 04074
Manufacturer:
Model #:
Serial #:
Contact Name: Ramon Rodriguez
Contact Phone: 207-491-1223
Contact Email: ramon.rodriguez@mainehe
Timeline
📞
Case Linked Nov 17, 12:43 PM
Case Number:00544426
Subject:not in EBT L2 review - EMS
Status:Closed
📋
▶
2
Work Order Created Nov 18, 10:22 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:2m
📦
▶
2
Parts Requested Nov 18, 10:32 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:8m
📅
Status: Ready for Scheduling by Keith CanterburyNov 18, 12:59 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:2h 27m
👷
▶
2
Technician Assigned Nov 19, 8:09 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:19h 9m
💵
Expenses Added Nov 19, 10:16 AM
Type:Expenses
Status:Open
Qty:1
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Nov 21, 8:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-24T16:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Paul BonangNov 24, 12:35 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 4h
✔️
▶
2
Status: Completed Nov 24, 6:13 PM
Status: Completed → Parts Added
🔩
Parts Added
Type:Parts
Status:Open
Qty:2
⏱️
▶
2
5x Labor Added Nov 24, 6:26 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Paul Bonang
From:Completed
To:Closed
Duration in Previous:14m
⏳2.7 business days
📄
▶
3
Status: Ready to Bill Nov 26, 9:09 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨25.0 business days
🧾
Invoice Created Jan 5, 9:52 AM
Invoice Number:247602
Bottlenecks
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)