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WO-01315902 ↗ ServiceMax

NORTHSTAR EMS (ME) • Repair • P7

📍 Northstar EMS - Washington Ave. — 24 Washington Ave., Scarborough ME, 04074

Nov 18, 2025 → Nov 24, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 1, 2025
✓ SLA Met (3 biz days early)
Active: 0 biz days
Paused: 4 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Nov 24, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Nov 18 → Nov 24, 2025
4 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Scheduled
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
Created: Nov 18, 2025 Completed: Nov 24, 2025
Business Days Used 0 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0 / 7
Nov 18 → Nov 18 L2 Screening ▶ Running 0 0 / 7
Nov 18 → Nov 24 Awaiting Parts ⏸ Paused 4 —
Nov 24 → Nov 24 Assigned ▶ Running 0 0 / 7
Nov 24 → Nov 24 Scheduled ▶ Running 0 0 / 7
Dispatch 0.0d
Material Management 5.0d
Coordinators 0.7d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
5.0 days
Over SLA
Coordinators
0.7 days
Field Work
0.0 days
Billing
0.0 days
Created: Nov 18, 2025 Due: Dec 1, 2025 Completed: Nov 24, 2025 (7 days early)
📅
5.0 days Total Age
⏱️
5.0d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
3.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544426
not in EBT L2 review - EMS
Closed
Q-00031173 Can you please create 2 repair work orders for: Account: Northstar EMS Location: Northstar EMS - Washington Ave. Address: 24 Washington Ave., Scarborough, ME 04074 Manufacturer: Stryker Model #: 6500 Serial #: unknown - tech will provide Contact Name: Ramon Rodriguez Contact Phone: 207-491-1223 Contact Email: ramon.rodriguez@mainehealth.org Description: 2 Stryker stretchers need repairs. one stretcher will need (1) 6060-002-010 wheel and .25 hour labor The other stretcher will need a 6506-700-005 xps ratchet replacement kit (PR) and .5 labor -Paul Bonang Jr.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ramon Rodriguez
Owner
Jessica Sells
Created
Nov 17, 2025
Work Orders from this Case (2)
WO-01315901 Invoiced
Repair • Paul Bonang Jr
Created: Nov 18, 2025 • Closed: Nov 24, 2025
WO-01315902 (current) Invoiced
Repair • Paul Bonang Jr
Created: Nov 18, 2025 • Closed: Nov 24, 2025
Completed with minor delays
Invoiced • 106 days old
🚨
Primary Delay 5.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
5.0d / 3.0d SLA
Scheduled
0.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/24 KSmith -- FSE is onsite and requested WO
🔧 Work Performed
Replaced patient left ratchet kit. Performed function tests.
🔍 Technician Findings
Patient LEFT ratchet broke on XPS.
⚠️ Problem Description
Q-00031173 The other stretcher will need a 6506-700-005 xps ratchet replacement kit (PR) and .5 labor https://www.ebiotrack.com/workorder.php?wo=69781
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Nov 17, 12:43 PM
Case Number: 00544426
Subject: not in EBT L2 review - EMS
Status: Closed
📋
▶
2 Work Order Created Nov 18, 10:23 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Nov 18, 10:36 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 12m
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Nov 24, 12:46 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Awaiting Parts, Assigned
To: Assigned, Scheduled
Duration in Previous: 6d 2h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-24T16:00:00.000+0000
✔️
▶
2 Status: Completed Nov 24, 6:29 PM
Status: Completed → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Nov 24, 6:35 PM
Labor Added → Status: Closed
🏁
Status: Closed by Paul Bonang
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 2.7 business days
📄
▶
2 Status: Ready to Bill Nov 26, 9:11 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.0 business days
🧾
Invoice Created Dec 8, 5:15 PM
Invoice Number: 247602

Bottlenecks

Awaiting Parts
Duration: 5.0 business days (threshold: 3.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00544426
Closed
📦
Parts Order 00085476
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Paul Bonang Jr
Scheduled
Nov 24, 11:00 AM
Created
Nov 18, 10:23 AM
Invoice #
247602

Work Details (2)

Name Type Status Qty Amount Date
WL-03019043 Parts Open 1 $622.35 Nov 24, 6:31 PM
WL-03019046 Labor Open 0.75 $97.50 Nov 24, 6:35 PM

Details