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WO-01315983 ↗ ServiceMax

MIAMI TOWNSHIP FIRE & RESCUE MILFORD • Repair • P7

📍 Miami Township Fire and Rescue Milford - Sugar Camp Rd. — 5644 Sugar Camp Rd, Milford OH, 45150

Nov 18, 2025 → Dec 16, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 1, 2025
✗ SLA Missed (2 biz days late)
Active: 9 biz days
Paused: 9 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸9d
⏸ Clock Paused
Status: Awaiting Parts
Nov 18 → Dec 3, 2025
9 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
6d
▶ Clock Running
Status: Assigned
Dec 3 → Dec 11, 2025
6 business days (counted)
Running total: 6 of 7 biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 11 → Dec 16, 2025
3 business days (counted)
Running total: 9 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 9 of 7 biz days used
Created: Nov 18, 2025 Completed: Dec 16, 2025
Business Days Used 9 / 7
0 7d budget +2d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0 / 7
Nov 18 → Nov 18 L2 Screening ▶ Running 0 0 / 7
Nov 18 → Dec 3 Awaiting Parts ⏸ Paused 9 —
Dec 3 → Dec 3 Ready for Scheduling ▶ Running 0 0 / 7
Dec 3 → Dec 11 Assigned ▶ Running 6 6 / 7
Dec 11 → Dec 16 Scheduled ▶ Running 3 9 / 7
Dec 16 → Dec 16 Tech On Site ▶ Running 0 9 / 7
Dispatch 0.0d
Material Management 9.6d
Coordinators 10.7d
Field Work 0.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
9.6 days
Over SLA
Coordinators
10.7 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Nov 18, 2025 Due: Dec 16, 2025 Completed: Dec 16, 2025 (on time)
📅
18.7 days Total Age
⏱️
9.6d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
14.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544478
L2 review - EMS
Closed
Q-00031165 Stairchair 6252 - SN 031139754 One of the tread belts is broken. 1ea 6252-001-085 Power cot 6506 - SN 160540410 Cot is not raising all the way. Cot is also not raising or lowering evenly. 1ea **IF NEEDED 6500-001-160 Tech to complete product review, eval and testing to determine if additional parts are needed Please send all email communications to jamie.williams@miamitwpoh.gov & jason.peng@miamitwpoh.gov
Priority
High
Origin
Phone
Reason
New Case
Contact
Jamie Williams
Owner
Kimberly Hardison
Created
Nov 17, 2025
Work Orders from this Case (2)
WO-01315983 (current) Invoiced
Repair • Scott R Roberts
Created: Nov 18, 2025 • Closed: Dec 16, 2025
WO-01315988 Canceled
Part Order • Customer Part Sale
Created: Nov 18, 2025
Completed with significant delays
Invoiced • 106 days old
🚨
Primary Delay 9.6 days stuck in "Awaiting Parts"
⏱️
Total Delay 14.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
9.6d / 3.0d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
6.3d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/11/2025 CRamen spoke with Jamie and scheduled Stairchair WO-01315983 for Tuesday 12/16/2025 with tech arrival in the afternoon. Tech to call Jamie if needed. WO-01315988 Jamie requested us to cancel. Stryker offered them a trade in for a new unit so its going back to Stryker. 


12/10/25 RBerry- Updated due date based on site stating POC has to schedule and will not be back until 12/11/25


12/9/2025 CRamen spoke with Austin and he said I need to schedule with Jamie who isnt there next till Thursday and to call back Thursday. Call Logged on WO-01315983


12/8/2025 CRamen left a vm that parts have delivered to SRoberts and ready to schedule for next week. Call logged on WO-01315983


12/5/2025 CRamen Parts deliver today

🔧 Work Performed
replaced PL track belt
🔍 Technician Findings
PL track belt off/missing PR track cracks appearing
⚠️ Problem Description
Q-00031165 1 of 2 Stairchair 6252 - SN 031139754 One of the tread belts is broken. 1ea 6252-001-085 Please send all email communications to jamie.williams@miamitwpoh.gov & jason.peng@miamitwpoh.gov https://www.ebiotrack.com/workorder.php?wo=69793
📄 Description
Stryker 6252 Stair-PRO stair chair

Timeline

📞
Case Linked Nov 17, 2:23 PM
Case Number: 00544478
Subject: L2 review - EMS
Status: Closed
📋
Work Order Created Nov 18, 1:40 PM
Work Order: WO-01315983
Type: Repair
Priority: P7
🔍
▶
3 Status: L2 Screening Nov 18, 1:49 PM
Status: L2 Screening → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00085491
Status: Closed
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 4m
🚨 10.0 business days
📅
Status: Ready for Scheduling by Audrey Tharp Dec 3, 1:31 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 14d 23h
👷
▶
2 Technician Assigned Dec 3, 4:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 59m
🔩
2x Parts Added Dec 4, 11:58 AM
Type: Parts, Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Dec 11, 11:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-16T18:00:00.000+0000, 2025-12-16T17:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Scott Roberts Dec 16, 1:49 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 2h
⏱️
6x Labor Added Dec 16, 4:03 PM
Type: Labor, Travel
Status: Open
Qty: 1.5833333333333, 0.16666666666667, 1.0166666666667, 1.2333333333333, 41, 61
✔️
Status: Completed by Scott Roberts Dec 16, 4:21 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 31m, 0m
📄
▶
2 Status: Ready to Bill Dec 17, 3:15 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 4.0 business days
🧾
Invoice Created Dec 22, 7:30 PM
Invoice Number: SM-249305

Bottlenecks

Awaiting Parts
Duration: 9.6 business days (threshold: 3.0 business days)
Exceeded by 6.6 business days
Assigned
Duration: 6.3 business days (threshold: 4.0 business hours)
Exceeded by 5.8 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

📞
Case 00544478
Closed
📦
Parts Order 00085491
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Dec 16, 12:00 PM
Created
Nov 18, 1:40 PM
Invoice #
SM-249305

Work Details (8)

Name Type Status Qty Amount Date
WL-03026242 Parts Open 1 $837.00 Dec 4, 11:58 AM
WL-03026243 Expenses Open 1 $20.15 Dec 4, 11:58 AM
WL-03039574 Labor Open 1.5833333333333 $227.50 Dec 16, 4:03 PM
WL-03039575 Labor Open 0.16666666666667 $32.50 Dec 16, 4:03 PM
WL-03039576 Labor Open 1.0166666666667 $162.50 Dec 16, 4:03 PM
WL-03039577 Labor Open 1.2333333333333 $162.50 Dec 16, 4:03 PM
WL-03039578 Travel Open 41 $71.40 Dec 16, 4:03 PM
WL-03039579 Travel Open 61 $0.00 Dec 16, 4:03 PM

Details