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WO-01316007 ↗ ServiceMax

KING COUNTY MEDICAL EXAMINER • Repair • P7

📍 King County Medical Examiner - 9th Ave. — 325 9th Ave., Seattle WA, 98104

Nov 18, 2025 → Dec 13, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 1, 2025
✗ SLA Missed (1 biz days late)
Active: 8 biz days
Paused: 6 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Nov 18 → Nov 26, 2025
6 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
4d
▶ Clock Running
Status: Assigned
Nov 26 → Dec 4, 2025
4 business days (counted)
Running total: 4 of 7 biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 9, 2025
3 business days (counted)
Running total: 7 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 10, 2025
1 business day (counted)
Running total: 8 of 7 biz days used
Created: Nov 18, 2025 Completed: Dec 10, 2025
Business Days Used 8 / 7
0 7d budget +1d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0 / 7
Nov 18 → Nov 18 L2 Screening ▶ Running 0 0 / 7
Nov 18 → Nov 26 Awaiting Parts ⏸ Paused 6 —
Nov 26 → Nov 26 Ready for Scheduling ▶ Running 0 0 / 7
Nov 26 → Dec 4 Assigned ▶ Running 4 4 / 7
Dec 4 → Dec 9 Scheduled ▶ Running 3 7 / 7
Dec 9 → Dec 10 Tech On Site ▶ Running 1 8 / 7
Dispatch 0.0d
Material Management 6.5d
Coordinators 7.9d
Field Work 4.5d
Billing 4.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
6.5 days
Over SLA
Coordinators
7.9 days
Over SLA
Field Work
4.5 days
Over SLA
Billing
4.4 days
Over SLA
Created: Nov 18, 2025 Due: Dec 10, 2025 Completed: Dec 13, 2025 (2 days late)
📅
16.6 days Total Age
⏱️
6.5d in Awaiting Parts Longest Stage
🔄
11 transitions Status Changes
⚠️
16.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
30 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Michah Brackett — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 8, 2025
Visit 2 Dec 9, 2025
Visit 3 Dec 10, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543808
Follow up to WO-01300186
Closed
Q-00031178 Follow up to WO-01300186 11-11-25-mbrac- completed 11 pms per manufacture specifications. also did 2 cot evaluations. asset tag #13276973 model 24 needs following parts 1-3352345 1-3854300 1-3302270 1-8663988 asset tag # 13276972 model 24 mini maxx 1-1902089 1-1902090 1-3351190 1-3306429 1-8661650
Priority
Standard
Origin
Created From WO
Reason
New Case
Contact
James Sosik
Owner
Jessica Sells
Created
Nov 13, 2025
Work Orders from this Case (2)
WO-01316007 (current) Invoiced
Repair • Michah Brackett
Created: Nov 18, 2025 • Closed: Dec 13, 2025
WO-01316018 Invoiced
Repair • Michah Brackett
Created: Nov 18, 2025 • Closed: Dec 13, 2025
Completed with significant delays
Invoiced • 106 days old
🚨
Primary Delay 6.5 days stuck in "Awaiting Parts"
⏱️
Total Delay 16.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
6.5d / 3.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
4.2d / 0.5d SLA
Scheduled
3.5d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Completed
3.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
4.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PM completed on PM WO

12/4/25 RBerry- Spoke with James Sosik, scheduled for 12/9/25 with an arrival time between 8-10AM. See logged call on WO-01316007. Parts have been shipped to technician. Nothing is needed for technician to gain access to site or equipment. 


12/4/25 RBerry- Updated due date based on parts.



12-1 Mburris parts are still in Ready to Ship status

🔧 Work Performed
Asset# 13276973 CLEANED AND DISINFECTED COT. REPAIRED LEG WITH NEW PARTS. DID PM ON COT. DID FUNCTIONAL TEST.
🔍 Technician Findings
Q-00031178 Follow up to WO-01300186 asset tag #13276973 model 24 needs following parts 1-3352345 1-3854300 1-3302270 1-8663988 https://www.ebiotrack.com/workorder.php?wo=69798
⚠️ Problem Description
Q-00031178 Follow up to WO-01300186 asset tag #13276973 model 24 needs following parts 1-3352345 1-3854300 1-3302270 1-8663988 https://www.ebiotrack.com/workorder.php?wo=69798

Timeline

📞
Case Linked Nov 13, 4:26 PM
Case Number: 00543808
Subject: Follow up to WO-01300186
Status: Closed
⏳ 3.9 business days
📋
Work Order Created Nov 18, 2:24 PM
Work Order: WO-01316007
Type: Repair
Priority: P7
🔍
▶
3 Status: L2 Screening Nov 18, 2:31 PM
Status: L2 Screening → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00085498
Status: Closed
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 4m
⚠️ 7.0 business days
📅
Status: Ready for Scheduling by Keith Canterbury Nov 26, 4:18 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 8d 1h
👷
▶
2 Technician Assigned Nov 26, 5:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 16m
⏳ 1.8 business days
🔩
5x Parts Added Dec 1, 1:51 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Dec 4, 2:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-12-09T16:00:00.000+0000
💵
2x Expenses Added Dec 4, 3:14 PM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Dec 5, 12:03 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🔧
Status: Tech On Site by Michah Brackett Dec 9, 12:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 21h
✔️
Status: Completed by Michah Brackett Dec 10, 12:23 AM
From: Tech On Site
To: Completed
Duration in Previous: 12h 18m
⏳ 3.0 business days
⏱️
21x Labor Added Dec 13, 11:38 AM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.5, 4, 70, 10, 20
🏁
Status: Closed by Michah Brackett Dec 13, 12:14 PM
From: Completed
To: Closed
Duration in Previous: 3d 11h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 17, 3:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
⚠️ 5.0 business days
📨
▶
3 Status: Invoice Pending Dec 23, 2:39 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-249852
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Awaiting Parts
Duration: 6.5 business days (threshold: 3.0 business days)
Exceeded by 3.5 business days
Assigned
Duration: 4.2 business days (threshold: 4.0 business hours)
Exceeded by 3.7 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

📞
Case 00543808
Closed
📦
Parts Order 00085498
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Michah Brackett
Scheduled
Dec 9, 11:00 AM
Created
Nov 18, 2:24 PM
Invoice #
SM-249852

Work Details (30)

Name Type Status Qty Amount Date
WL-03022528 Parts Open 1 $2.00 Dec 1, 1:51 PM
WL-03022529 Parts Open 1 $1.00 Dec 1, 1:51 PM
WL-03022530 Parts Open 1 $1.00 Dec 1, 1:51 PM
WL-03022531 Parts Open 1 $7.00 Dec 1, 1:51 PM
WL-03022532 Expenses Open 1 $15.03 Dec 1, 1:51 PM
WL-03026547 Expenses Open 1 $0.00 Dec 4, 3:14 PM
WL-03026548 Expenses Open 1 $0.00 Dec 4, 3:14 PM
WL-03027896 Expenses Open 1 $0.00 Dec 5, 12:03 PM
WL-03027897 Expenses Open 1 $0.00 Dec 5, 12:03 PM
WL-03036927 Labor Open 1.5 $0.00 Dec 13, 11:38 AM
WL-03036928 Labor Open 4 $0.00 Dec 13, 11:38 AM
WL-03036929 Labor Open 1 $0.00 Dec 13, 11:38 AM
WL-03036930 Labor Open 1 $500.00 Dec 13, 11:38 AM
WL-03036931 Labor Open 1 $130.00 Dec 13, 11:38 AM
WL-03036932 Labor Open 1 $0.00 Dec 13, 11:38 AM
WL-03036933 Labor Open 1 $0.00 Dec 13, 11:38 AM
WL-03036934 Labor Open 1 $0.00 Dec 13, 11:38 AM
WL-03036935 Labor Open 4 $0.00 Dec 13, 11:38 AM
WL-03036936 Labor Open 1.5 $0.00 Dec 13, 11:38 AM
WL-03036937 Travel Open 70 $0.00 Dec 13, 11:38 AM
WL-03036938 Travel Open 10 $0.00 Dec 13, 11:38 AM
WL-03036939 Travel Open 20 $0.00 Dec 13, 11:38 AM
WL-03036940 Travel Open 20 $0.00 Dec 13, 11:38 AM
WL-03036941 Travel Open 10 $0.00 Dec 13, 11:38 AM
WL-03036942 Travel Open 70 $0.00 Dec 13, 11:38 AM
WL-03036943 Expenses Open 1 $0.00 Dec 13, 11:38 AM
WL-03036944 Expenses Open 1 $0.00 Dec 13, 11:38 AM
WL-03036945 Expenses Open 1 $0.00 Dec 13, 11:38 AM
WL-03036946 Expenses Open 1 $0.00 Dec 13, 11:38 AM
WL-03036947 Expenses Open 1 $0.00 Dec 13, 11:38 AM

Details